Appraisal scheme of KTVDJ waiter service star

Send a service star scheme written by yourself for your good reference!

In order to further mobilize the enthusiasm of employees, establish an advanced model with both ability and political integrity, give full play to the demonstration and guiding role of "service star", enhance the service awareness of all employees and improve the service quality. The customer service center has decided to launch the "service star" selection activity once a month from June 165438+ 10, and this plan is specially formulated:

First, choose the object.

Customer service center window staff

Second, the selection criteria

1, based on the company's interests and reputation, strictly abide by the management system of the company and departments.

2. Competent for their own work, familiar with business knowledge, with excellent service skills, able to skillfully handle and solve problems within the business scope, and do not shirk, delay or make mistakes in their work.

3. Be dignified and tidy, behave in a civilized manner, and accept initiative, enthusiasm, patience and thoughtful service. The service language is mild and standardized, and the attitude is cordial and cordial, actively providing quality services to customers.

4, professional quality: studious, efficient, team spirit and strong sense of service, strong communication skills, regardless of personal gains and losses, dedication.

Third, the selection method

1, "service star" is selected once a month.

2. Public opinion evaluation: All the selected objects choose a "service star" in the form of a table every month, and they can choose by themselves.

3. The person in charge of the customer service center selects the "service star" of the month according to the employee's work performance and public opinion evaluation results.

4. The selection results of the month are submitted to the competent leader of the customer service center for final review.

Fourth, reward and punishment methods.

1. Employees who are selected as "service stars" will be rewarded with 300 yuan that month.

2. Employees who have been selected as "service stars" for three consecutive months will be rewarded with 500 yuan that month.

3. The bonus of "Service Star" is paid from the monthly bonus of the customer service center, and the monthly bonus of the customer service center remains unchanged temporarily. If more employees are added, please apply to the leader to increase the bonus amount.

4. If the employee is effectively complained by the customer once, the qualification of "Service Star" in that month will be cancelled; If you complain twice or more, you will be punished financially.

5. Publicity and commendation: The results of the selection will be supervised by customers and leaders by setting up a "service star" mobile billboard in the customer service center window.