Personal year-end summary of comprehensive property manager

# Work Summary # Introduction Through summary, people can turn scattered and superficial perceptual knowledge into systematic and profound rational knowledge, and thus draw scientific conclusions, so as to correct shortcomings, learn lessons, and make future work less detours and more achievements. The following is "Personal Year-end Summary of Comprehensive Property Manager" for your reference.

Looking back on the coming 20 1X year, under the care and guidance of the company leaders, all the tasks delivered by the company have been basically completed.

During my work in the community customer service center, I learned how to serve well and how to deal with the problems raised by customers. In this year, lead the customer service center staff to seriously study and implement the company's total quality education and improve the service level. Always put safety management in the first place, which is summarized as follows:

1, do a good job in daily safety management business training for the security team;

2. Organize learning and drills to improve the ability of fire prevention and emergency response;

3, do a good job in the daily inspection of facilities and equipment and supervision and management of outsourcing units;

4. Do a good job in training the daily safety management business of the security team; Organize learning and drills to improve the ability of fire prevention and emergency response; Do a good job in the daily inspection of facilities and equipment and the supervision and management of outsourcing units; Supervise and follow-up the residents who have illegally decorated, such as the residents in Room xxxA6-202. During the decoration process, they did not listen to the dissuasion of the staff of the customer service center, and still went their own way, punching holes in the beams and illegally building scaffolding on the platform. The problem is very serious. The customer service center will issue a rectification notice and collect evidence on the spot according to the property management regulations, and report the relevant evidence to the relevant government departments.

5. Strive to cooperate with the company to build the community into a harmonious and civilized community, and often lead employees to visit at home to understand the living and living conditions of the elderly in the community, which has won unanimous praise from residents.

6. Lead the staff to carry forward the spirit of loving their posts and dedication. For example, it rained heavily on May 7, and from 2 pm to 6: 30 am in the flood fighting operation, all the community staff played their noble spirit of loving their posts and dedication, and no one left halfway, effectively ensuring the property safety of the community.

7. Strictly ask yourself to do a good job in service, carefully understand the problems reflected by community residents, observe and find problems on the spot, adhere to the principle of people-oriented and attentive service, and follow up, implement and solve every problem with a positive and serious attitude. If the hedge in xxx school is too high and too long, which affects residents' travel, 7-1-1kloc-0/clean up the chemicals piled up in the rental house. Successfully coordinated the 5-3-804 household ceiling water leakage dispute.

8. Existing problems: Under the influence of the company's comprehensive quality education for more than a year, employees' service consciousness has changed, but the phenomenon of waiting for work still exists, and employees will not take the initiative to find problems at work, which has certain dependence. Civilized manners and service terms have not yet become habits, work efficiency is low, and leaders are absent.

Solving the above problems and strengthening execution are the key points of improving comprehensive quality education in the next step. Through performance appraisal and post responsibility system, the bad habits of employees' slacking off and muddling along are curbed. Community service makes me deeply realize that efficient, earnest, earnest and attentive service can stand firm in the increasingly fierce service industry in modern times and meet the service needs of modern people for real life.

In the new year, I also need to strengthen my study, cooperate with the functions of the security department, take the initiative to understand the dynamics of community security, understand the ideological dynamics of employees, stabilize the team, take the initiative to find existing problems, do a good job in the construction of security team and business guidance training, and do my part for the development of the company.

Looking back at 20 1X, my work is also experiencing extraordinary. In March, I came to Gaojun Property with a simple and curious mood and started a new milestone in the harsh environment. The work content is wrapped in familiarity and unknowns, which urges me to make more efforts to learn and challenge. One year passed quickly. With the training of department leaders and the help of colleagues, I quickly became familiar with and competent for the job responsibilities of the property manager. At the end of the year, everyone should sort out the past and plan the future. Now, we will summarize our work in the past year as follows:

I. Property service work

Property work mainly includes daily maintenance, complaint handling, charging, infrastructure and equipment maintenance, environmental sanitation, mosquito and fly disinfection; There are also study and training, inspection by higher authorities, etc.

The collection of community management fees and the rectification of facilities and equipment problems are the main tasks of the 20 1X management office. With the full cooperation of colleagues from all departments of the property management company, most of the work has been successfully completed.

Two. office work

Office work is a brand-new field for me, with a lot of work, including book processing, document management, document approval and so on. Faced with a lot of trivial daily work, we need to strengthen our work consciousness and pay attention to speeding up the pace of work; Improve work efficiency. Handle everything calmly, strive to be comprehensive, accurate and moderate, and avoid omissions and mistakes.

Three. Existing shortcomings

Based on the professional attitude of "working for myself", I have worked creatively and achieved some results, but there are also some problems and shortcomings. Mainly, first of all, property management personnel is a new position for me; A lot of work needs to be done and explored, so that it can't be done with ease, and the work efficiency needs to be further improved; Second, some work is not meticulous enough, and some work is not well coordinated; Third, the ability to provide effective decision-making data for leaders needs to be further improved; Fourth, communication with department leaders and company employees needs to be strengthened.

Four. Direction of efforts

First, strengthen study and broaden knowledge. Study hard the knowledge of real estate industry and related property laws and regulations. Second, in line with the principle of seeking truth from facts, pay attention to the coordination and communication between various departments of the company; Effectively form an atmosphere of unity and cooperation. Third, provide effective data for leaders.

"If you don't accumulate frog steps, you can't travel thousands of miles; If you don't accumulate small streams, you can't become rivers and seas. " 20 15, I gained success, experienced difficulties and felt enlightenment; 20 15 I will, as always, set sail for the new year with a hundred times of confidence and hard work. .......

Finally, I wish Gaojun Property Management Company every success, and I wish all my colleagues smooth work, peace and happiness!