What is the main job of property customer service?

Property service is closely related to our life, and property customer service is a group we often deal with. What does the work of property customer service include?

I. Work of Customer Service Supervisor

1. Responsible for the maintenance and management of customer relationship management system.

2. Responsible for the management of reception and complaints at the front desk and lobby, collecting opinions from merchants and making summary analysis.

Responsible for formulating the training and work plan of the department, and organizing the implementation and assessment.

Responsible for planning and organizing the implementation of community cultural activities.

Responsible for supervising and guiding the daily work of lobby assistants and front desk.

6. Be responsible for conveying the work tasks of the management office, the work arrangements and progress of various departments related to the business households to the lobby assistant.

7. Responsible for the collection and return visit of demand information of business households.

Responsible for the statistics and management of tenants.

Responsible for the reception and planning of visiting groups.

10 Assist in the co-selection, planning and drafting of various value-added service projects.

1 1 Assist leaders to improve relations with surrounding units.

12 to help maintain the relationship between the management office and the owner's household.

13 to assist institutions in learning to visit the same industry and all institutions with advanced customer service management experience.

Second, the work of customer service personnel

1 Be responsible for various procedures such as house repossession, decoration, lease registration and transfer registration. Serve the owner and update the owner's information in time.

2. Be responsible for answering the owner's complaint telephone, reporting to relevant departments in time, and making corresponding complaint records.

Responsible for room service at the front desk.

4 strictly control the entry of outsiders into the office area.

5. Assist the management office in office reception and reception of some meetings.

Within the scope of duties, the owner's agent should send and receive letters and carefully record them, and give them to the owner or postman in time.

7. Complete other tasks assigned by the leaders.

(The above answers were published on 20 15-03- 13. Please refer to the actual situation for the current purchase policy. )

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