Summary of property work in the first half of the year

Model essay on the summary of property work in the first half of the year (generally 5 articles)

Time flies, a period of work has ended, after a period of accumulation and precipitation, we have made great progress and changes, at this time, how can the most critical work summary fall! In order to make it easier and more convenient for you to write a work summary, the following is a model essay (5 general remarks) about the work summary of the first half of the property for you, hoping to help you.

Summary of property work in the first half of the year 1:

I. Daily management of cleaning and greening

1. In the first half of the year, based on the principle of equality, fairness, justice and openness to employees, we strengthened communication and exchanges among employees, cultivated their sense of teamwork and collective cohesion, made their work a sense of ownership, changed their work from passive to active, and greatly reduced the turnover of personnel.

2. Staff training

As an indicator task of daily work (because most of them are new employees, novices or have never done cleaning work at all), they use lunch break once a week, with 2 hours of intensive training each time. The training contents include: basic cleaning skills, job responsibilities, operation safety, performance and use of cleaners, use of machinery and equipment, etc. According to the actual situation, the post operation rules, inspection rules, training rules, language behavior norms and related work skills of each post are formulated, and continuous guidance and training are carried out in daily work. Training runs through the first half of the year. After examination, the employee passed the practical examination of 100 and the theoretical examination of 95. In addition, two groups of foremen were trained in grass-roots management ability, so that grass-roots management was continuously strengthened and improved.

3. The strict requirements for the daily gfd, courtesy, attendance discipline, queuing to and from work, and unified work shoes (employees buy by themselves) of the employees of the two teams were applied to their daily work, and the overall image and quality of the clean and environmental protection employees were greatly improved.

4, daily cleaning work

Strengthen the daily cleaning management of the first phase, especially the crystal surface treatment, glass cleaning, carpet cleaning and range hood cleaning of the clubhouse, and regularly complete all kinds of mobile work such as cleaning the sanitary dead corner, cleaning the fallen leaves of Tianhu Lake and Xianzi Lake, cleaning the sediment at the source of streams, cleaning fountains, cleaning sewers and cleaning mountain roads according to the weekly and monthly plans. At the same time, increase the intensity of cleaning fallen leaves and collecting garbage from the periphery and lawn, and greatly improve the sanitary quality.

5, tool material management:

In order to control the cost and prevent the waste of materials, the cleaning and greening materials shall be handled by special personnel, and the receiving and dispatching registration shall be strictly carried out, and the materials shall be used according to the planned dosage. Trade in the old tools for the new ones, and keep the tools yourself. Whoever loses them will be compensated. Under the condition of ensuring quality, use what can be saved. At the same time, cooperate with purchasing to check the quality of materials, conduct market research on the unit price of materials, and adopt materials with reliable quality and reasonable price, so that the consumption of clean materials will drop a lot in quantity and price, and truly open up sources and reduce expenditure. At the same time, do a good job in the use, storage and maintenance of various mechanical equipment to improve the service life of mechanical equipment.

Second, clean land reclamation work

1. While ensuring the daily cleaning work, we put the cleaning and land reclamation of the second-phase building, the cleaning after water leakage maintenance, and the opening of the sales department and model house on holiday walk at the top of all the work. According to the actual situation, scientifically and reasonably mobilize employees, and reasonably arrange cleaning and land reclamation, floor waxing and greening plant decoration. With the joint efforts of all the staff, the cleaning and land reclamation work was successfully completed, and the staff were arranged to maintain good quality. Good results have been achieved.

2. At the same time, the employees of the department worked together and successfully completed a lot of work such as land reclamation, cleaning and maintenance, decoration and maintenance, cleaning before moving in, and factory layout. After the villa is renovated, arrange employees to clean it and maintain good quality.

Third, paid service work.

With the repossession and occupancy of the second phase building, the demand of the owners is increasing. While completing the above work, the cleaning team used the original planner to provide services for many owners, and the paid greening service of the greening team was well received by most owners. In addition, borrowing aluminum ladders, land reclamation and daily greening maintenance earned RMB for the company. (See table below)

Fourth, disinfection work

In the first half of 20xx, in order to better realize the work of increasing income and reducing expenditure, the work of eliminating four pests was resumed in March, and the cleaning staff was arranged scientifically and reasonably. This alone can save RMB every month.

In the first half of the year, some experiences were summarized from practice as follows:

1, go deep into the grassroots, pay more attention to employees' lives based on the interests of the company, be the boss of employees at work, promote opportunities in a just, fair, reasonable and democratic way, be employees' friends in life, care for employees, solve their minor difficulties, help them, let employees devote themselves to their work with the spirit of ownership, and give full play to collective cohesion, but we must grasp the scale.

2, in-depth ideological work of employees, so that employees have no ideological burden and emotions when working.

3. Pay attention to employee business training, long-term training and uninterrupted training, so that employees can constantly improve their skills and give full play to their strengths in their work.

(a) the shortcomings and suggestions in the work mainly include:

1, cleaning and greening as logistics work, the management of the two teams is not unified, because there are many and miscellaneous jobs, and the supervision and inspection of management work is not enough. In view of the above-mentioned shortcomings of the department, it is also suggested to invite all departments of the company to conduct comprehensive supervision and criticism on the quality of work, that is, to advocate the unity of internal management of the department, but to establish a benign quality mutual inspection mechanism and working atmosphere to improve the overall service quality of the company.

2. Not only the turnover of cleaning and greening employees is large, but also the turnover of employees in various brother departments is too large, which has a lot of negative effects and has a great impact on the owner's service. Original: It has a certain impact on the overall development of the company. It is suggested to introduce relevant rewards, retain willing outstanding employees and give potential employees the opportunity to study and train.

Verb (abbreviation of verb) The work plan for the second half of the year is as follows:

1. First of all, as the Ministry of Environment has just been established, the management of cleaning and greening will have a running-in process, with transparent management throughout, strengthened supervision and inspection within the department, in-depth standardized management, and fair and reasonable evaluation according to the established evaluation system.

2. Maintain the environment and greening of the community, and constantly improve the management level.

3. Actively carry out green, clean and paid services to improve service level and economic benefits.

4. Take over the cleaning of holiday trails and make preparations for cleaning, greening and maintenance of units in front of the building.

5. The management of model houses is gradually standardized, and the service level is improved.

Summary of property work in the first half of the year 2 Time flies, and half a year has passed unconsciously. In the past six months, with the care and help of company leaders and colleagues, I successfully completed my work. Now I will make a summary of the work in the first half of the year.

First of all, reception at the front desk.

The front desk reception is the service window of the customer service department. The main duties of the front desk reception are to keep the information channels unblocked, supervise the regional management, schedule and coordinate the work of various departments. The receptionist is the first person to show the image of the company. Everything he says and does represents the company and is the window to contact the residents of the community.

In my work, I strictly follow the company's requirements, work with tooling, treat guests politely, answer and transfer calls kindly, handle daily affairs seriously, patiently listen to the problems reflected by the owner and the difficulties to be solved, carefully answer and record in detail, and arrange personnel to provide on-site service at the first time. Call records will be summarized at the end of each month. In the first half of the year, * * * answered 68 incoming calls, and made outgoing calls 130, with 2 valid complaints from owners. We give satisfactory answers to all the inquiries of the owner; For the problem of the owner's application for repair, through our timely contact, we will actively dispatch workers according to the different contents of the application for repair, and strive to solve the problem in the shortest time. At the same time, according to the completion of the repair report, we will make a door-to-door visit or telephone visit in time. The owner's complaint has been reported to relevant departments for coordination and settlement.

Through these ordinary daily work, my work level has been obviously improved, and I have won unanimous praise from the owners and leaders of the community, and also shaped the new image of our property owners.

Second, charge.

In view of the fact that property management is a service industry with high investment, high cost and low return. In order to ensure the continuous normal work, we must do a good job in the collection of various expenses and ensure that they are collected in full and on time. In the first half of the year, * * * charged a property service fee of 79xx yuan; Private garden maintenance fee is 5xx yuan; The optical fiber usage fee is XX yuan; Prepaid water fee 1xx yuan; The cable TV installation fee is 4xx yuan; The gas installation fee is 33xx yuan.

Third, file management

Archives are documents directly formed in property management. In strict accordance with the archives management regulations, the owner information, departmental archives, maintenance orders, work contact letters, release orders and other materials are comprehensively classified and sorted, so that the catalogue is clear and easy to retrieve. The household registration materials of each building are boxed, and the files of all departments are managed in bags, which are completed on schedule and seriously. Realize standardized management, and at the same time formulate and improve the information confidentiality system. Check the files regularly and improve the changes or deficiencies in time. In the first half of the year, * * * received 64 maintenance applications, 42 handling and release instructions, and work contact letters 10.

Fourth, experience and gains.

Over the past six months, through hard study and continuous accumulation, my ideological understanding and working ability have made great progress. I already have working experience in the customer service center, and I can handle all kinds of problems in my daily work with ease. After half a year's training, my organizational management ability, comprehensive analysis ability, coordination ability and written and oral expression ability have been greatly improved, which ensures the normal operation of all the work in this position, and I can treat all the tasks with a correct attitude and love my job. Actively improve their professional quality, strive for the initiative in work, have a strong sense of professionalism and responsibility, and strive to improve work efficiency and quality.

Verb (abbreviation of verb) Work plan for the second half of the year

1. Further strengthen the daily management of the customer service center, clarify the tasks, and be rigorous and orderly.

2. Strengthen the study and improvement of business knowledge, innovate working methods and improve work efficiency.

3, combined with the actual situation, from the details, closely linked to the leadership intention, coordinate internal and external relations, for the leadership to share problems.

Summary of property work in the first half of the year 3 The first half of 20xx has passed. Looking back at the first half of the year, with the joint efforts of all employees, the company's work plan and business objectives for the first half of the year formulated at the end of 2008 have been basically completed. The work in the first half of this year is summarized as follows:

I. Operating conditions

Since 20xx, due to the impact of the financial crisis, domestic raw material prices are still rising. This company is a labor-intensive enterprise. In all operating income, most of them have to pay employees' labor remuneration, and a considerable part of them are used to pay management fees, taxes and daily maintenance expenses. In order to keep the company's original victory and realize the company's smooth operation, under the premise of ensuring the timely payment of employees' wages, social security benefits, the normal operation of various functional departments and the normal operation of facilities and equipment, the company's management team, together with all employees, overcame practical problems such as tight funds and rising energy prices, and strived to achieve various tasks entrusted by the board of directors in the first half of the year.

Second, human resource management.

Due to the resignation of the former manager of XX management office and the adjustment of office personnel, the former deputy manager of XX management office was promoted to manager and the staff was promoted to assistant manager; Director of General Manager's Office 1 person, and quality management personnel 1 person are added this year. The purpose is to cultivate the company's existing human resources strength, provide internal employees with promotion opportunities and good career development prospects, and strengthen internal management and external relations. The company can adopt uniform standards for all management offices under the original management system, guide, inspect and supervise their work, and strive to make the whole management work more orderly, so as to maintain the good quality of the company;

Third, financial management.

1. Strict contract review procedures, which will be reviewed step by step by the contract user department to ensure the fairness, justice, legality and safety of the contract.

2. Strictly review reimbursement procedures and improve financial procedures.

3. Conduct monthly fund planning meetings to increase revenue and reduce expenditure, and make rational use of resources.

4, strict storage management, to prevent the maintenance company to cut corners.

Fourth, do a good job in system construction. In business management, we should sum up experience and lessons in time and further improve the original system of the company.

Company 1 and XX passed the ISO9000 quality standard system certification in previous years. In order to maintain the company's good organizational structure, inherit and carry forward advanced management concepts and keep pace with the times, the company's existing management model was revised again in the first half of the year, and practical results were applied in the work.

2. The company implements the monthly work plan, and the comprehensive office checks the work 48 times a week and 6 times at night to supervise the implementation of the monthly work plan of the management office. The unfinished plan of last month will be rolled into next month to ensure the continuity and coherence of the planning work.

Fourth, the company's personnel flow.

In the first half of the year, the flow of personnel was relatively large, and the metallurgical management office was controlled in a short time. The most prominent thing is that the XX management office has 22 new employees. Twenty-two people resigned, especially in the security sector, with a turnover rate of 94. 7% (18 new employees, 18 resigned employees). The company has strengthened its management. First, send the general manager's office to conduct on-site training for pacesetter posts and yard classes in time, so that employees can master the basic skills of taking up their posts as soon as possible; The second is to talk with employees, understand the practical difficulties in their lives, and solve them according to the situation. Buy an induction cooker for XX security office in time and a microwave oven for the employees of the company guarding the pharmaceutical factory. At present, employee mobility has been effectively alleviated.

Verb (abbreviation of verb) training

1. In order to strengthen the company's comprehensive competitiveness, improve the company's overall management level, adapt to the social and economic development trend, and improve the professional knowledge and skills of the company's employees, the company sent some employees to participate in the overseas training of the industry organized by the Ministry of Construction. Students have improved their property management specialty to a certain extent, and the training results have also been applied to their work. (Individual employees don't pay much attention to training abroad and fail to obtain employment certificates. The company will not bear the training expenses. )

2. Daily training In view of the fact that in the first half of 2009, a large number of customers stayed in the shopping mall and the workload of secondary decoration inspection was heavy, the company conducted two centralized and unified trainings for the personnel of relevant departments, with the purpose of learning relevant laws and regulations and the management regulations of the management office on secondary decoration, understanding the service commitment of the management office to customers, better serving customers and safeguarding the legitimate interests of the company and owners; * * * Review the employee handbook and conduct code of conduct training for all employees in XX management office;

Six, support and help to the management office

1, carry out the training work of the department, supervise and participate in the training of etiquette, courtesy and operating norms of employees by the head of the management department.

2. In the case that the newly promoted employees have insufficient management experience, the company gives strong support, such as secondary water supply test and external connection, mainly coordinating and solving the company's key customers and affairs.

3. The original site use contracts signed by the management office and the communication company are all free contracts. Since 2009, the company began to clean up. At present, China Mobile Company, China Unicom Company and Telecom Company have signed contracts and charged site management fees for using the weak current wells and public parts of the building. Netcom's contract is still being coordinated. This not only facilitates the orderly management of the management office, but also provides convenience for customers and increases the company's income.

4. Assist the management office in fire prevention investigation of buildings, shopping malls and restaurants.

5. Assist XX to formulate new measures for order maintenance and parking management of pharmaceutical factories.

Seven, corporate culture construction

1 The trade union organizes spring outing activities for employees to enhance their cohesion, cultivate their sentiment and promote their spirit of solidarity and mutual assistance.

Advocating humanistic care, the company gives cordial greetings and care to employees on women's day, Dragon Boat Festival, June 1 and other festivals, and issues holiday expenses; Arrange suitable jobs for employees in rehabilitation and other aspects.

3, democratic selection of quarterly service star, selection, set an example.

4. Advocate the good fashion of thrift; Carry forward the spirit of solidarity, friendship and cohesion among employees, and create a better future for XX.

5. Establish a bulletin board, announce the company's dynamics, instill industry knowledge and laws and regulations information to employees, publicize the advanced individuals of the company, and achieve the purpose of internal and external communication, encourage the advanced and urge the backward.

6. When the summer heat comes, distribute heatstroke prevention and cooling drugs to employees.

7. Help employees do practical things, such as the procedures required by the children's enrollment company and the certificates required by the mortgage company. , and provide logistics support services for employees.

VIII. Labor Relations

Social insurance is adjusted according to the new national standards. With the personal care and questioning of the company leaders, the interests of employees are guaranteed to the greatest extent and the morale of employees is greatly encouraged.

Summary of work in the first half of the year. In the first half of the year, under the leadership of the property management company, all the staff of the operation department strengthened their political theory study and business knowledge study, constantly innovated and worked hard to complete various tasks. Now, we will report the main work, experience and future work plan:

First, the main work completed:

1, complete the bidding for PE pipe of water supply pipeline of XXX National Road in East New Town. This project is the first large-scale use of PE pipes in Jinan, which has a great impact. After two months' efforts, the project has been basically completed and approved by the supervisor and Party A, laying a solid foundation for the promotion of Wei Xing PE pipeline in Jinan market.

2. Completed the PE pipe bidding for the water supply pipeline reconstruction project all the way, and the price in this project was XX. X million yuan, the contract is currently being performed. Because Jingyi Road is located in the urban area, it is difficult to excavate and coordinate with the resident units, so the progress of the project is slow, which may affect our settlement.

3. Complete the bidding for PE pipe of water supply pipeline in Shanda New School. The price in the project is XX million yuan, and the performance has been XX million yuan. The project is located in the south outer ring and is a key project of the city. At present, the experiment has been suppressed, except for the finishing project added later, which has passed the acceptance.

4. Completed the warehouse inventory of the asset appraisal company.

Second, the problems existing in the work and solutions:

1. At the beginning of the year, because of my low professional level and lack of experience, I couldn't find a clue in the initial bidding work and failed many times. What's the problem? Facing the lessons of many failures, we found our own reasons, analyzed the project bidding documents, compared our competitors, and found out our own shortcomings. In the future work, we should continue to strengthen business learning, improve our own ability, enhance the market competitiveness of enterprises, and make the company invincible in the future bidding work.

2, can't correctly handle the market information, specific performance in:

(1) lacks the ability to grasp market information. In the modern society with highly developed information, a lot of effective information flows by us, but we don't grasp it.

(2) Lack of ability to process market information, effective information depends on grasping, analyzing, processing and submitting, and we often lack how to judge the correctness of information;

(3) Lack of information exchange makes a lot of effective information lost in vain. In the future work, we should take effective measures to give full play to the role of information, strengthen the ability of information processing, and strengthen communication, so as to correctly judge the accuracy of information.

3. Lack of planning and guarantee. It is reflected in the project of Shanda New School, because we don't understand the progress of the project, we don't prioritize it, and we don't arrange the plan reasonably, which leads to slow supply; In terms of equipment maintenance, there are no safeguard measures, and the machine is broken without accessories, which affects normal construction and causes adverse effects. In the future work, we should strengthen communication with the owner, help the owner to analyze the drawings, understand the progress of the project, make plans in advance, and make allowance plans on the pipe fittings. Strengthen the maintenance of welding equipment, handle problems in time when found, and leave no hidden dangers. For parts that are often damaged, reserve them in advance and repair the equipment at the first time.

Third, the future work plan:

1. Cultivate the market, increase advertising and establish brand awareness.

Jinan is currently engaged in urban construction, and the large-scale pipe network transformation and branch water supply in the eastern new town and the western university town have brought us unlimited business opportunities. Do a good job in market research, summarize the experience and lessons of the three projects in the first half of the year, do a good job in customer return visits, make use of the good performance characteristics of Wei Xingguan, properly invest in certain advertisements, improve the visibility of enterprises, increase marketing efforts and further promote them.

2. Do a good job in after-sales service, especially emergency maintenance. At present, the fiercest competition in the market is the service competition. The promotion of a good product is not only good quality, but also perfect after-sales service. Many emerging pipelines were vigorous when they first entered the market, but why did they disappear soon? It is because the safeguards are not in place and the service level is not up to standard. We should make great efforts in maintenance, systematically train personnel, buy special tools for emergency maintenance, and prepare to repair pipe fittings, so as to truly let customers have no worries.

3. Analyze competitors, strengthen communication with competitors, and implement cooperative competition.

At present, our strongest competitor is Sichuan Senpu Pipe Industry, whose sales network covers the whole Shandong market and has a huge interpersonal network, and its sales performance in Jinan is second only to ours. Now in order to compete for market share, our two companies have adopted the strategy of reducing prices, which will only make both sides lose more profits and lose both sides. In the second half of the year, we should strengthen the contact between the two sides, improve each other, complement each other, use each other, promote each other, compete together, circulate interests and enjoy the market.

4. Strengthen communication and cooperation among departments. As a management department, we should learn more from our brother departments, strengthen contact and cooperation, and provide good services. In order to achieve the same goal of the property management company, all departments should cooperate closely, reduce internal friction, give full play to team spirit, and improve the overall combat capability of the property management company with collective strength.

5, strengthen learning and internal management, strengthen training, standardize management system, improve the quality of personnel. Constantly learn professional knowledge and improve business level. Constantly improve and standardize various management systems to lay a good foundation for the development of various work.

6. Do a good job in safety. Safety is the eternal theme of enterprises. Adhere to the principle of giving priority to prevention, combining prevention with treatment, strengthening education, and preventing and treating by groups. Through safety education, we will continuously enhance employees' safety awareness and self-protection ability, and create a safe and comfortable working environment for employees.

Summary of the work in the first half of the year 5 After being transferred to the retirement management department, after a period of internship, according to the arrangement of the leaders, I officially took over the property service work on the two floors of Building 8 and Building 9 from 20 12 1 month. As a new employee, I study hard, actively consult my colleagues, get to know the basic situation and workflow of the unit as soon as possible, master the working methods, adapt to the new working environment and job requirements, try my best to do all kinds of property services within the scope of job responsibilities and the temporary explanation of the leaders, and make every effort to serve the residents and let the retired old comrades work with peace of mind. The following is a summary of my specific work in the first half of the year:

First, do a good job in daily work.

1, according to the requirements of job responsibilities, clean the elevator room, check the lighting facilities and environmental sanitation in the building, check the sanitation of the building door and garden, and clean up the garbage and sundries in time. After the fire control rectification, the fire control facilities are also included in the daily inspection. Contact maintenance personnel in time when problems are found, and make relevant records.

2, for the problems reflected by the old comrades, patiently do a good job of reception, smile and warm service, carefully understand the situation, carefully explain, make relevant records, deal with them in time or report to the head of the department, and then inform the old comrades of the progress of problem handling, and do a good job in follow-up work such as explanation and return visit.

3. Seriously do the temporary work arranged by the leaders.

Two, half a year, we have mainly done the following specific work:

1, do a good job in the daily service of Building 8, do a good job in patrol inspection, and handle problems in time when found. In the past six months, the first floor corridor, elevator room, singing room and office space have replaced 80 bulbs 168, and 47 switches and ballasts such as damaged or insensitive voice-activated lamp caps have been repaired.

2. Cooperate with maintenance personnel to maintain public facilities in public areas of the base, and replace 46 street lamps and 22 lampshades of the base. Replace 68 lighting lamps in the activity room, repair the socket switch for 3 times, cooperate with the lighting circuit installation on the second floor of the activity room, replace the lamps for 3 times and hang curtains for 5 times. Maintain water facilities in public areas for 6 times, dredge stagnant water for 5 times, and assist other departments to move things and decorate the site 12 times.

3. Solve the problems raised by residents for * * * 1 18 times, mainly including replacing lamps, repairing lamps, switches and sockets for 32 times, replacing faucets, running drainage hoses and handling water leakage for 24 times. Others mainly include contacting and assisting in the maintenance of household access control system, dealing with lukewarm heating, and dealing with TV and computer.

4, complete the garden digging, pruning flowers, branches, cleaning up tree pit garbage, pesticides, watering flowers and trees regularly and other greening work.

5, according to the arrangement of safety inspection, cooperate to complete the safety rectification; Cooperate with the completion of environmental sanitation improvement; Cooperate to replace the LED lights in Building 8 and Building 12; Cooperate with basement cleaning and garbage disposal; Cooperate to complete the summer maintenance and repair of heating equipment.

6. Carry out household reading of water and electricity meters, and establish the basic files of water and electricity meters.

7. Do a good job in the basic work of property floor management, establish various basic ledgers, and make daily inspection record ledgers and residents' reflection records.

Third, strengthen theoretical study, change ideas, improve personal quality and improve service level.

Personally, I have been engaged in technical work since I started working. I have no contact with the service industry and lack work experience in this field. Moreover, there is a certain gap between my personal accomplishment and the professional quality requirements of the service industry. Therefore, I consciously strengthen business study, strengthen empathy and communication skills, cultivate meticulous work style, serve patiently and enthusiastically, constantly strive to sum up working methods in my work, improve service level and better serve old comrades.

4. At work, I found that I lacked the sense of innovation, and my service initiative was not strong. My professional level and working methods need to be further improved.

In view of these shortcomings, I think we should strengthen theoretical study, learn the advanced experience and ideas of the property service industry, change ideas, improve personal quality, strengthen business study, improve processing ability and coordination ability, and provide better services for residents.

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