Responsibilities of Customer Service Specialist

Customer service specialists need to have strong negotiation and communication skills, logical thinking skills, language expression skills and problem-solving skills. Have certain statistical ability, and can independently complete the statistical work of various reports. The following are the job responsibilities of the customer service specialist that I have carefully collected and sorted out. Let me share them with you and enjoy them.

Responsibilities of Customer Service Specialist 1

(1) Serious, patient and responsible;

(2) Answering customers' phone calls enthusiastically, using professional terms and answering customers' questions seriously;

(3) Register the different situations fed back by customers in the form of work logs, and summarize and report them;

(4) Complete the tasks assigned by the company leaders.

Responsibilities of Customer Service Specialist 2

1, responsible for the promotion of membership cards and the review of membership points;

2. Be responsible for inviting and organizing member activities;

3. Be responsible for the reception and handling of customer service and the handling of emergencies;

4. Responsible for providing customer consultation, umbrella and vehicle rental, etc.

5. Assist other departments to complete other tasks assigned by superiors.

Responsibilities of Customer Service Specialist 3

1. Coordinate related matters of after-sales department;

2. Formulate and implement customer service processes and service standards, and supervise and guide the daily work of customer service;

3. Solve the sales and after-sales orders online/by phone, and follow up the customer's questions during the order process;

4. Handle customer complaints, customer return visits, returns, customer satisfaction surveys, etc. , and do a good job of after-sales service of the department;

5. After-sales department personnel training;

6. Cross-departmental communication summarizes after-sales problems, gives solutions and feeds them back to superiors;

Responsibilities of Customer Service Specialist 4

1, responsible for customer service in Tmall stores, answering consumers' questions, giving suggestions, promoting order conversion and handling daily store orders.

2. Responsible for handling customer complaints and resolving disputes, and timely handling customer needs and emergencies; Be able to deal with abnormal special situations in time and report to superiors in time;

3. Collect and summarize basic data, make statistics on after-sales related data, and assist the supervisor in data analysis;

4. Be able to establish and maintain a good working relationship with superiors and colleagues and support the work;

5. Skillfully use office software such as WORD and EXECL, accumulate advantages and disadvantages of personal data analysis, and improve personal deficiencies;

6. Pay attention to customers' telephone calls/complaints, solve customers' problems and maintain customer satisfaction.

7. Track and process customer feedback information, maintain customer relationships, increase customer stickiness, and enhance brand and customer satisfaction;

Responsibilities of Customer Service Specialist 5

1, responsible for collecting high-quality membership resources and conducting in-depth exchanges;

2. Strong learning ability, good adaptability, and clear and active speech;

3. Strong adaptability, flexible communication skills and familiarity with office software;

4, the corresponding work assigned by the superior supervisor.

Responsibilities of Customer Service Specialist 6

1. Assist the sales manager to handle the daily sales work, including the whole process tracking of samples and goods, and keep abreast of product delivery and logistics and transportation;

2. Responsible for sorting out customer orders, from contract signing, execution, completion to record keeping, so that the sales contract is well documented and the amount details are clear;

3. Assist the sales manager to complete the pre-sales and after-sales work such as customer reception and return visit during the daily or exhibition period, and continuously maintain old customers;

4. Understand, collect, sort out and feedback market information in time, actively and effectively develop new customers, and assist sales staff to expand sales business;

5. Cooperate with other sales departments and tasks assigned by superior leaders.

Responsibilities of Customer Service Specialist 7

1. Handle users' queries by telephone and online customer service system, and collect, analyze and summarize them;

2. Follow up the resources issued by the company, conduct telephone communication and do a good job in customer maintenance and information feedback;

3. Regularly train the knowledge of wealth management products and cooperate with the work guidance of business departments;

4. According to business needs, cooperate with business personnel to do a good job in customer service.

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