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What should the owner say if it is inconsistent with the five-star property?

If the owner says it is not in conformity with the five-star property, he can reply in the following ways.

1. First of all, we must confirm the owner and apologize.

2. Then, find out the reasons that do not meet the service standards realistically and explain them to the owner.

3. Finally, draw up the improvement plan, and ask the owner to put forward opinions and suggestions on the improvement plan, and absorb the good opinions and suggestions put forward by the owner into the improvement plan.