Monthly summary of property work

Time flies, a few years have passed, and a period of work is over. Looking back on my past work, I feel very fulfilled and gained a lot, which means I'm ready to start writing my work summary again. Presumably, many people are worried about how to write a good work summary. The following is a summary of my monthly work on the property, carefully arranged for reference only. Let's have a look.

Monthly Work Summary of Property 1 April, under the correct leadership and strong support of the company leaders, our department carried out a series of high-quality service work according to the work requirements of the company and our department, which ensured the steady improvement of our service work and the absolute safety of the owner unit. Here is a brief summary of this month's work, summing up experience and lessons, finding out the shortcomings, and laying a good foundation for next month's work.

I. Completion of tasks in the current month

1.Since April, the parking lot of the branch has implemented a new management method for motor vehicle parking. Our department conducted a thorough investigation of the vehicles in the hospital in time, made a detailed registration, and cooperated with the owners to complete the signing of the parking agreement, with a total of 52 copies, which were copied and filed by our department and handed over to the logistics station.

2. Security personnel cooperated with the cleaning class 1 1 meeting, and the number of participants in * * * service guarantee was about 900.

3, our department should be the company's security department about fire safety rectification measures, fire drill contingency plans and other activities, using leisure time to actively carry out fire safety learning and fire emergency drill, at the same time, by qualified cleaning class in time to clean up the debris of pipes and wells on each floor, to eliminate potential safety hazards.

4. Do a good job in counting, registering and collecting all kinds of publicity materials and other items assigned by the office.

5. Contact the marketing department of the company in time to replace the floor ashtray stones.

6. In order to prevent accidents from entering the rainy season, our department organized a cleaning class in time to clean up the sundries on the east and west platforms on 17 and 4th floors, and hung protective nets on the sewers to prevent blockage.

7. In the case that our department is understaffed, the cleaning class works overtime to complete various tasks and ensure various meetings.

Second, engage in secondary vocational training.

On the afternoon of April 15, more than 80 employees of the property management system (property management center, energy center and engineering company) received energy-saving training in Room 306 of the North Teaching Building-lectures by Deputy General Manager XX, fire prevention and theft prevention training-lectures by customer service manager XX. In addition, all departments of the property system conducted a training.

1. Issue quality service cards for public property safety.

2, engaged in the second internal quality inspection and improvement work.

3. Complete the elevator maintenance and renew the maintenance contract.

4. Carry out activities to create ecological civilization and green communities.

5. The third property management department maintained the normal order and cleanliness of the farmers' market and completed the farmers' market charges; Effectively manage the owner's decoration.

Summary of property work in February Since I joined++Company in xx this month, I have worked hard to adapt to the new working environment and post, studied with an open mind, buried myself in my work, fulfilled my duties with due diligence, and successfully completed various tasks. I will report on my work since I took office.

First, consciously strengthen study and strive to adapt to work.

It's my first contact with property management, and I don't know much about the responsibilities and tasks of the comprehensive administrator. In order to adapt to the new job and working environment as soon as possible, I consciously strengthen my study, humbly ask for advice and solve doubts, constantly sort out my working ideas and summarize my working methods, and now I am basically qualified for the job. On the one hand, learn while doing, learn while doing, and constantly master methods to accumulate experience. I pay attention to the task as the traction, relying on the improvement of post learning, through observation, exploration, access to information and practical exercise, I quickly entered the working state. On the other hand, consult books and colleagues, constantly enrich knowledge and master skills.

With the help and guidance of company leaders and colleagues, I have never attended a meeting and have never been familiar with it. I gradually found out the basic situation in my work, found the breakthrough point, and grasped the key and difficult points of my work.

Second, do a good job in cleaning logistics services seriously and responsibly.

The work of Maternal and Child Health Hospital was given to me in xx. For me, this is the first time. Due to the lack of professional knowledge and management experience, there is a shortage of cleaning staff at present, plus the pressure of hospital rating and director Zhang. Mainly do the following two aspects: first, turn pressure into motivation, and supervise the staff to do a good job in hospital cleaning and logistics. The second is to work at the bottom to motivate employees.

Third, personnel management.

After the employees of the old women's insurance company transferred to the new women's insurance company, the work area increased and the requirements were improved. Employees' mood fluctuates and their work enthusiasm is not high. Therefore, without affecting the quality of work, he communicates with employees in various ways to stabilize their emotions. According to the job requirements of each post, the rational allocation of personnel and the assessment of workload have been strengthened, and the operation requirements of cleaning have been basically met without increasing the number of personnel.

At present, there are xx employees, two of whom left and transferred this month.

Of which 1 person was transferred to the old lady insurance, and 1 person was dismissed.

Fourth, training.

The new cleaning staff are trained in cleaning theory and practical operation in different positions, so that the cleaning staff can master the cleaning knowledge and meet the requirements of writing hospital cleaning work. On the premise of "hospital cleaning standard" training for cleaning staff, combined with the actual situation at work, we will focus on the following training: the classification and use of cleaning agents, cleaning procedures, cleaning stainless steel ornaments, cleaning furniture, cleaning ashtrays, cleaning wallpaper, cleaning and maintaining elevators, and handling stains.

Strengthened the training of employee appraisal system and established the sense of responsibility of employees. At present, employees have been able to work hard and complete according to the prescribed standards, but they still need supervision and management in observing work discipline, behavior and other details. The next step is to strengthen this kind of training and make it a habit.

After continuous training and running-in, the cleaning staff has adapted to the existing management methods and workflow, and the staff is basically stable.

Verb (abbreviation for verb) Completion of cleaning work.

(1) Finish the ground scouring outside the customs.

(2) Clean the parking lot under the customs twice. (Not responsible for daily cleaning) Protection and customs land reclamation.

(3) Complete stone crystal hardening treatment and carpet maintenance at the customs.

(4) Complete the removal of hospital garbage.

(5) Finish the second cleaning of the hospital peripheral glass.

(6) Clean the temporary arrangement of the unit.

(7) The establishment of cleaning personnel and the timely revision of working mode have been completed.

(8) to complete the daily health maintenance work in the area under the responsibility of the hospital.

The main experience and gains of intransitive verbs

(1) Only by establishing service consciousness and strengthening communication and coordination can we do our job well.

(2) Only by actively integrating into the collective and handling all aspects of relations can we maintain a good working condition in the new environment.

(3) Only by adjusting your position and being familiar with the basic business can you adapt to the new job as soon as possible.

(4) Only by adhering to the principle of implementing the system and careful management can we perform the duties of the regional manager.

VII. Existing shortcomings

Due to the lack of work practice and relevant work experience, there are the following shortcomings in 20xx months' work.

(1) The cleaning staff's mood fluctuates easily, so they should make greater efforts to communicate with employees in their own areas.

(2) The amount of garbage bags in hospitals is large, which is easy to control macroscopically and difficult to control microscopically.

(3) I don't know enough about the contents of the Property Management Service Fee Agreement, especially some previous charges.

The monthly summary of property work in 3 xx month has come to a successful conclusion. Together with Qixin, we will create a new chapter in 3xx month with confidence. Our company shoulders many tasks such as public security, fire fighting, property order maintenance and management, company property and life safety. Since our department entered the apartment in xx month, under the cordial care and strong leadership of the leaders at all levels of the company and the project, with the help and strong support of all the staff in various departments, and through the unity and cooperation of all the security personnel in our department, it has provided a strong guarantee for the smooth realization of various business objectives of the project, and successfully completed the xx month project entrusted to our department. When we bid farewell to the old year and welcome the new year, we will review the work of our department in the apartment, sum up experience and find out the shortcomings, so as to foster strengths and avoid weaknesses and create new achievements in the work in the coming month. Now let's sum up the specific work of our department.

First, adhere to prevention and pay close attention to safety precautions.

On the basis of the existing conditions, all the security personnel of our department make full use of the combination of monitoring system and civil air defense to strengthen the public security monitoring in various regions and send people to inspect and deal with problems in time.

1, implementing the principle of "key management of key targets and tracking and monitoring of suspicious elements". Adhere to prevention first, take the initiative to control, take effective measures and do solid work, especially strengthen the safety work of the developer's office area, management office area and property area, and strictly implement the registration system for foreign personnel.

2, strictly implement the responsibility system for safety work. Strictly implement the step-by-step responsibility system and regional management, so that their respective responsibilities are clearer and clearer and play a more obvious role.

3. Establish a prevention system. Establish and improve the access management system and construction management system, strengthen the access registration management of personnel, vehicles and articles, and strengthen the access management of motor vehicles and non-motor vehicles to prevent the occurrence of public security cases such as theft.

4. Intensify patrol inspection. Patrol and inspect important targets and areas from time to time, eliminate all kinds of potential safety hazards in time and effectively, and make every effort to reduce opportunities for criminals.

5. Strengthen fire safety work. Fire safety is an important work that our department has always paid unremitting attention to and carried out special inspections. Regularly and timely check fire safety hazards, find them in time, and rectify them in time; Regularly train the security team on fire safety knowledge and business skills to ensure that there are no fire hazards and accidents in all areas of the project, to ensure the normal operation of the management office and to ensure the safety of the company's property and owners.

The second is to pay close attention to the quality of security services and establish a "window" of corporate image.

Always put the establishment of corporate image in the first place, carry out safety prevention work according to law, grasp the team's own construction, and improve work standards with service quality. In order to meet the "multi-level, multi-form" demand of the security service industry, firmly establish the concept of taking the project as home, and serve the project and the owner wholeheartedly regardless of personal gains and losses; Master the work ethics of active service, enthusiastic service, dedication and loyalty of security guards, and establish a good image "window" of the company.

Third, there are shortcomings in the work:

During this month, our department has made some achievements, but there are still some shortcomings in many aspects. There is still a certain distance from the project requirements. Some security guards have a weak sense of responsibility and poor sense of service. Our department dismissed some security guards who violated the rules and regulations and refused to change their teachings. Work safely. Fire safety is an important work that our department has always paid unremitting attention to and carried out special inspections. Regularly and timely check fire safety hazards, find them in time, and rectify them in time; Regularly train the security team on fire safety knowledge and business skills to ensure that there are no fire hazards and accidents in all areas of the project, to ensure the normal operation of the management office and to ensure the safety of the company's property and owners.

From the perspective of our XX property management, July experienced a very severe test. The overall decline and local shrinkage of property leasing's industry are measuring the increasingly tense situation of information sharing entities and property tenants in the industry, which proves that the supply and demand of consumer demand are not equal, and the overall price rises, which makes some merchants' operations in a struggling range. The sudden change of company personnel has exposed many problems and is also a loyal embodiment of responsibility. Think about it, July is a comprehensive test and measurement for our enterprise. To this end, the work in July is summarized as follows:

1. Revise your working state ideologically, and "Nissin will finish tomorrow" is our pursuit.

Since July, under the heavy influence of the big environment, the company's top management has fully realized the real crisis and problems, so it has put forward a daily work report system, requiring daily work reports on property leasing and hotel management. Various ways can be taken to let the company's top management know clearly, so as to better adjust the direction of work.

I also started this new system, giving myself a higher alertness ideologically, constantly reminding myself of the scope and completion status of my daily work, opening a month's work report and finding myself more organized about my daily work. Through my own efforts and the coordination and help of my colleagues, I have basically completed the work items set by the property and hotel. Although I am not perfect in my work, I feel I have the courage to face my work and responsibilities bravely.

2. property leasing's work was followed up in an orderly manner, and 99% of the lease and renewal work was completed in that month, which realized the comprehensive release and effective expansion of information and laid the foundation for the next lease work.

Not long ago, the chairman of the collective company came to hold a working meeting in property leasing, which put forward new and higher requirements for our work. In the fierce meeting, I was criticized by the chairman more and denied my work more. It is also right to think carefully about what the chairman said. A boss has such requirements for his employees, hoping that we can be more mature and promoted quickly. An optimistic me will not get cold feet and stop because of severe criticism, but let myself fully penetrate and react quickly, collect rental information in advance and choose quality customers, so as to maintain good communication and relationship with them.

In July, Property * * * successfully leased n customers to enter the site, filling the vacancy of property shops and office buildings in time, and maintaining the existing situation of 100% rental of shops. In the same leasing environment, we are relatively successful, and the surrounding buildings are empty or closed. To this end, I feel that the rental work in July has made progress.

In the process of fully releasing lease information, we mainly follow up and promote it from the following aspects:

1), the rental advertisement of the existing street advertising space in the property reflects the real value of the gold circulation advertisement around the east of the city. With the help of stairs 1 and No.2 of the property, mobile billboards, light box billboards, and on-site rental site billboards, it is straightforward to tell the world that there are gold shops for rent in Du Dong International Food Street. Through the accumulation of rental information for one month, we can see that the role of on-site advertising is obvious. From the analysis of rental customers, on-site advertising accounts for 40% of the transaction rate and telephone consultation rate.

2) Use newspaper advertisements to intuitively obtain lease information. Under the influence of classified information announcements in newspapers on Monday and Wednesday, more demanders will come to communicate and check the venue. Judging from the situation in July, the role of classified advertisements is not obvious enough. According to the analysis of newspaper release, newspapers all over the country released lease information in July.

3), network promotion, diversification and diversification of leasing information, based on long-term leasing customer reserves, long-term effective leasing methods. With the advent of the Internet era, we should make good use of the powerful resources without the Internet, do a good job in property leasing and promotion at low cost, and use online platforms such as Guangzhou Shops, Guangzhou Information Post, Catering Public Comment Network, Du Dong International Food Street Blog, SouFun Network, 58 City Information Network and gooole to rent and promote food online, although there is no intuitive effect yet.

4) Excavate the existing customer resources of the property and expand the lease information through recommendation. Through communication with existing tenants, we also obtained some lease information this month, and effectively finalized the entry of a tenant. Pay attention to existing tenants and expand the rental information of houses.

5) Strive for effective cooperation by publishing information with intermediary companies. In this month, we have communicated with more than 30 intermediary companies and released rental information, and also brought some customers to see the house through the intermediary. I think we need to intensify cooperation with intermediaries in the future.

6) Successfully renewed the contract with M tenants this month, which is stable in the depressed environment.

3. Assist the director to do other work, complete the monthly income-generating index and strengthen the basic management of property. Ensure the overall safety of property.

In July, the real estate exceeded the target set in that month. When renting the property booth, we successfully collected the property transfer fee and sought the profit space of the property. All departments of the property can complete the income-generating target of the current month as scheduled. By the end of July, the property has achieved 50% of the total income-generating target for the whole year. For this figure, we can see that all the property staff are making unremitting efforts to complete their own work and at the same time achieve a high level of income-generating work. I feel that the property management team is very responsible and cohesive. It can be said that it is a miracle to accomplish the goal in a depressed environment, which embodies wisdom, morality, hard work and a high sense of responsibility, and further proves that the property management team is

As for property management, the decoration management of rental booths, the handling of daily tenant complaints, the follow-up of customer paid services, and the maintenance of property infrastructure. It is an indispensable work demand for us every month. This month, the focus is on the decoration management of rental booths and the treatment of leakage of property foundation. Tenant decoration allows tenants to have a detailed decoration demand and effectively control all aspects of decoration. Many tenants' knowledge and understanding of decoration is superficial, which is exactly what our property company needs to give customers the most substantial help and requirements. Let the tenant in the decoration in one step, the decoration can affect the future business situation, so when the tenant enters the decoration, we must let the customer feel that we have principled management. In the rainy season, there are many water leaks in the property, so we should deal with them as much as possible to ensure the safety of the house. However, there are still serious problems in the renovation of the iron trough on the fourth floor of the property and the treatment of the contraction joint of the property, which must be solved. I hope the company's top management can pay attention to it, and the maintenance plan has been informed to the boss.

Property safety work mainly includes: fire fighting, public security, parking lot safety, property facilities safety, property night safety, etc. In July, all safety work was ensured. The fire safety inspection, parking lot safety patrol and night safety duty formed by the property are all in normal operation, and the safety of the property is the premise of all work. Therefore, the property security department shoulders a great responsibility. Doing a good job in safety is the first step. Therefore, in the next work, it is necessary to strengthen the safety inspection and maintenance of the infrastructure around the property, and increase night safety inspection and night patrol.

4, hotel work intervention, and hotel employees grow together. Assist the hotel manager to improve the marketing and management of the hotel and enhance the brand value of the hotel.

There are always more solutions than problems. I don't want to remind and summarize the existing problems of the hotel in this article. I seem to be familiar with hotel management and operation, but I'm really a stranger. While the new hotel manager is working hard, I will go all out to cooperate with all the work when time permits. To this end, here I think we should adjust and follow up from these aspects:

1), improve and implement the hotel management system in the shortest time. A service enterprise focuses on improving and perfecting the quality of its employees.

The effective implementation of hotel management system, from the so-called "humanized management" to standardized management, hotel employees should start their own work from the norms, such as instrument norms, etiquette norms, service details norms and so on. Requirements in the system are standard models. To this end, managers focus on the implementation of the management system and change the state of employees ideologically. Use time to encourage employees to study and improve their comprehensive quality and ability.

2), full-time marketing, the details are the devil, learn to sell yourself.

The success or failure of hotel management mainly depends on performance. Therefore, at this stage, how to improve the hotel management is the key. There are many methods and skills to do a good job in hotel sales. To promote your hotel, first of all, sell yourself. Talking is the basis of sales. For this reason, while the guests are paying attention to our hotel, you are a marketer, and there are many details in it. Let any consumer recognize you, this is the way to sell. The service that can really provide customers with super value is the level of sales. Therefore, in the hotel promotion and marketing work, it is necessary to carry out training in different positions, so that every employee can truly realize that he is not only a qualified waiter, but also a marketer when facing guests.

3) Optimize the hardware, give back to customers due diligence, and make customers feel economical and comfortable.

Perhaps the hardware of the budget hotel is too economical. At present, there are some problems in hotel hardware that can't be ignored. The renovation of hotel signboards directly affects the operation of the hotel. It is very important to re-recognize the familiar name "In the Mood for Love" and make a first impression. The transformation and maintenance of hotel hardware infrastructure is imminent. It is a serious mistake and not authentic to open a room with substandard hardware for guests. Therefore, hardware optimization is the most practical embodiment of selling a house. Hotel bedding is sensitive, so we should pay special attention to the plot, hygiene and comfort in handling.

4) The embodiment of personalized service and the matching and extension of added value are the strengthening advantages of fine products.

There are many levels of personalized service in hotels, so it is necessary to promote personalized service at regular intervals. Let the guests have different feelings and changes every time they come. Only those who change will be led by the nose by those who do not change. Therefore, personalized service will be launched, and the added value will be extended by using the favorable resources of the property, so that it can cooperate with many industries and implement convenient one-stop service for travelers.

The above is my summary of my work in July. In the following work, I will go all out to do a good job in property leasing and management according to the requirements of the company's board of directors, and at the same time assist the hotel. I believe I will calm down, start with small things, and do all the work well from the strict grasp of each link.

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