How to write the ideas and highlights of improving the quality of property services?

In the property service industry, the improvement of quality is an enduring topic, but also an innovative topic.

Property should regard basic service quality as the basic lifeline of enterprise development. Therefore, how to improve the quality more carefully and more innovative has become a task that we need to constantly think about and finally put into action.

Customer service class

1. In order to make the company's management system run quickly and effectively and ensure more timely work, the project compiled "A Day of Customer Service Butler", which streamlined the customer service butler's day's work, carried out the housekeeper's day's work with process as the guide, and constantly re-created and innovated the business process.

2. Make a warm reminder card with the head of the building management, so that the owners can quickly know the building management and increase their awareness.

3. Pay attention to every detail of the owner's daily life, the service content is constantly refined, and the customer experience is nuanced.

4. Actively cooperate with community neighborhood committees, introduce cultural and sports publicity resources, create a cultural corridor, and create a good community cultural atmosphere.

Safety articles

1. All staff participated in the "Red Cross" first aid training, and effectively improved the first-line staff's emergency rescue ability through knowledge theory explanation, field practice and rescue assessment.

2. Conduct military training around the project every week to enhance customers' sense of security and play a deterrent role.

3. The internal management is orderly, the fire-fighting equipment is placed neatly, and the list labels are complete and clear.

Welcome etiquette

1. Stand in front of the left side of the venue gate in a standard standing posture, look forward, tuck in your abdomen and hold out your chest, cross your front abdomen with your hands and smile.

2. Service term: "Hello, welcome, please come in."

3. When the guest is away from you 1.5-2 meters, he should take the initiative to walk out of his position, open the door to greet him, and bow at 15 degrees with a smile.