What does the customer service of property management do?

According to different property management companies, the responsibilities of customer service are different, some involve more content, and some are more specific.

Some handle the reception and complaints of the owners. After receiving the complaint, they will make a general explanation, and then distribute it to the personnel belonging to each department to solve it according to the complaint or repair report. Finally, they will pay a return visit to the complaining tenants until the owners are satisfied. Customer service must have rich knowledge and skills, be familiar with the situation of various departments of the enterprise, be clear about some basic common sense and temporary handling methods, and be patient and caring.

Some also need to do the owner's establishment and management, charts and other files, the owner's decoration procedures, decoration inspection, fees and other content. But as the definition of customer service, it should be the former.

Of course, it depends on the responsibilities entrusted to you by enterprise managers and personnel.