Hangzhou complaint property management company

On February 20th, 65438, the Housing Security and Real Estate Administration of Hangzhou, Zhejiang Province instructed the Housing Leasing Management Association, together with the Real Estate Agency Industry Association and the Property Management Association, to issue the Code of Conduct for the Housing Leasing Industry in Hangzhou (hereinafter referred to as the Code). Among them, housing leasing enterprises and real estate intermediary enterprises are required to fulfill the housing filing system, submit housing information to the municipal leasing platform in a timely manner, and upload materials such as rental housing ownership certificates and lease contracts as required.

The specification is for all housing leasing enterprises, real estate intermediary enterprises and property service enterprises in the city. Among them, housing leasing enterprises and real estate intermediary enterprises are required to fulfill the housing filing system, submit housing information to the municipal leasing platform in a timely manner, and upload the rental housing ownership certificate, lease contract and other materials as required; Do not rent or rent houses that do not meet the rental conditions; All rental houses are uniformly equipped with four sets of fire protection and escape descent devices according to regulations, which strengthens the safety publicity of tenants; To implement the main responsibility of air quality of rental houses, rental houses must meet the relevant requirements of indoor air quality standards, and the indoor air quality test report of rental houses will be publicized in the obvious places of the city housing rental platform, information release platform and rental houses.

In addition, property service companies are also required to strengthen daily inspections. If it is found that it may involve acts that do not meet the rental conditions, change the nature of the use of the house without authorization, and illegally decorate, it should take reasonable measures in time to stop it and give feedback to the administrative department.

The "Code" clarifies that employees of housing leasing enterprises and real estate intermediary enterprises who meet the requirements of capital supervision must hold a written or electronic power of attorney from the owner, wear a Hangzhou real estate agent information card or show the Hangzhou housing leasing industry verification code (green code) when entering the property management community to carry out housing leasing business activities, abide by the management regulations of property service enterprises and take the initiative to go through the registration procedures. Housing rental industry verification code yellow code enterprises enter the community to engage in business activities, and need to enter the community with a risk warning notice. After completing the registration of entering and leaving the community, the property practitioners shall provide convenience for the employees to enter the community normally to carry out business, and shall not charge "house inspection fees" or ask for other illegitimate interests.

In addition, the "Code" clarifies that when housing leasing practitioners, property practitioners, intermediary practitioners and citizens find or encounter illegal leasing behaviors (including low payment, long payment and short payment of AG, etc.), they can report through WeChat official account and Hangzhou Housing Leasing Management Association (search WeChat official account and Hangzhou Housing Leasing Management Association, click "I want to report" in the menu bar). According to the self-discipline Committee of the Municipal Leasing Association,

Yan Yuejin, research director of a research institute think tank center, told www.thepaper.cn that the biggest highlight of this policy is the release of the code of conduct in the leasing field. In addition, Yan Yuejin believes that the release of Hangzhou Code of Conduct is of positive significance to guide the code of conduct of all participants in the leasing market. Under such norms, some illegal or risky operations are not feasible. For example, some rented houses with substandard fire protection and air quality can't be rented in the future. Relevant leasing institutions want to lease such houses, and they need to meet the relevant hard indicators. The same is true of property companies. In the past, it was obviously illegal for some property companies to forcibly collect inspection fees. At present, the control of this behavior is also helpful to standardize property management behavior and promote the normal development of leasing business.