Personal year-end summary of safety supervisor

Personal year-end summary model essay of safety supervisor

Time flies, and the year's work is coming to an end. Are there any gains or losses this year? Is there any experience worth sharing? Let's sum up the past year and look forward to the next year full of expectations. Many people have a headache how to write a wonderful year-end summary. The following is my personal safety manager's year-end summary model for reference only. Welcome to reading.

Personal year-end summary of safety supervisor 1 This year, with the support of the company's leaders and the leaders of developers at all levels, xx Property Management Office has always implemented the principle of owner first. According to the actual situation of xx, while providing good services, it has rationalized and improved the management work, and initially achieved the management requirements of "engineering procedures, standardized operation, practical use and scientific management". The property management work in the early stage of the community has gradually embarked on a standardized track, and the property management work has achieved certain results and won unanimous praise from the owners of the community. Last year's work is summarized as follows:

A, the daily work target management completion:

(a) Housing management

Housing management is one of the important contents of property management.

In order to do this work well, we have established a sound housing management file, formulated a housing management system, formulated a detailed management plan, and sent people to check it regularly. There is no damage to the decoration of the household house, the appearance is unified, and there is no behavior that damages the structure of the house. The vacancy rate is 95%.

(2) Management of public facilities and equipment

In order to ensure the normal life of residents in the community, we have formulated a complete maintenance plan and emergency plan in the management of public facilities and equipment, so that daily inspections are registered and minor repairs are recorded. The maintenance telephone was answered 24 hours a day, and minor repairs 17 times and emergency repairs were completed for 3 times throughout the year, which met the management requirements of facilities and equipment maintenance in place, timely maintenance and normal operation.

(3) Greening management

In order to create a beautiful living environment for the owners, strictly implement the greening management measures, actively cooperate with the supervision, construction and maintenance work of the greening company, timely issue rectification notices and rationalization suggestions for the problems existing in the construction and maintenance process of the greening company, and urge them to rectify. When the greening warning signs are not in place, make simple warning signs and fences, and strengthen the greening protection management, so that the green space is basically free from damage, trampling and public phenomena, and the greening intact rate reaches 98%.

(4) Environmental sanitation management

In terms of environmental sanitation, in view of the gradual improvement of the residential environment, we organized regular and irregular cleaning, formulated strict cleaning procedures and assessment methods, bagged and fixed-point stacked decoration garbage, and centralized removal management, which strengthened the sanitary inspection of the residential area and ensured the cleanliness and beauty of the residential area.

(v) Community safety work

Public security prevention and fire fighting in residential areas are the top priority of property management.

In order to provide a safe and comfortable living environment for the owners, we pay close attention to the public security and fire control work in the community, regularly conduct on-the-job training and assessment for security personnel, formulate strict on-the-job assessment standards, adhere to morning exercises and meetings every day, improve the physical quality and daily work management of employees, and strictly implement the working procedures and patrol inspection system. Security personnel are required to carefully inspect, perform their duties in a civilized manner, observe discipline in a civilized manner, and be brave in management when encountering bad people and things, so that the security work last year was in a good state.

Second, the key work completed this year

(1) property management of the owner in the early stage,

(1) Familiar with the construction of various facilities and equipment in the community;

After entering * * * *, in order to get familiar with the construction situation and equipment installation in the community as soon as possible, our staff are not afraid of hardships and tiredness, running the construction site and climbing tall buildings in the scorching sun, and have mastered a lot of first-hand information, which has laid a solid foundation for the later work and won unanimous praise and praise from developers.

(2) according to the actual situation of the community, complete the work plan and put forward reasonable suggestions;

After getting familiar with the various situations of the community, I completed various management schemes of the community according to the actual situation, such as vehicle management scheme, public security management scheme, decoration management scheme and so on. * * * 9 items, and put forward 1 1 reasonable suggestions, which were adopted by the developers, namely, setting milk boxes in the lobby, installing green spraying systems, and connecting some rainwater pipes to the underground pipe network.

(3) do a good job in the early training of security guards;

Security work is the window of property management. In order to ensure the pre-service quality of community security, our office arranged security guards to be trained one month in advance, and formulated detailed training plans and schemes and assessment methods to strengthen the security guards' own quality and professional skills, so as to ensure that the owners have a security team with good mental outlook and professional quality to serve the owners after moving in. The work of the security team was well received.

(4) Cooperate with the sales work of the developer;

In order to cooperate with the sales work of the developer, I arranged a special person to cooperate with the sales work in the sales department in the early stage, patiently answered customers' questions about property management, and made two billboards to publicize the company's property management services, which achieved certain results. In addition to sending special personnel to cooperate with the sales department, all employees also gave up holidays to cooperate with the sales work during the "Eleventh" Sales Golden Week. Our work has been affirmed and praised by the sales department.

(5) Make preparations for the owner's occupancy and successfully complete the handover;

In order to welcome the owner to move in and successfully complete the handover work, with the guidance and help of the company, we have done a lot of preparatory work, sorted out and prepared a lot of check-in materials and necessary documents. Such as occupancy notice, preliminary property management agreement, etc. * * * 12. Based on the principle of convenience for the owner and service first, our office has formulated the process and post of check-in procedures in combination with the actual situation of the community, and set up the owner's check-in notice, check-in procedure flow chart, decoration notice and decoration procedure flow chart, so that the owner can see at a glance when handling various procedures. Make the delivery work go smoothly. At present, the owner of 139 has gone through the check-in and decoration procedures.

(2) Strengthening service management and improving service quality;

(1) Establish the concept of home-based and humanized management service in residential areas.

After entering * * * *, we adhere to the service spirit of family-oriented, humanized management and "people-oriented"; The needs of the owners are the center of our work. In order to provide services and let owners enter the community, we feel a warm feeling. We provide special care services to the owners with difficulties in living in the community and provide quality services, such as 1- 1-50 1. The master's husband is a sailor. Because he has not been to work for a long time, there are only the master and children at home. In addition, it also provides free agency services such as telephone, broadband, electricity saving, etc., so that the owners have a feeling of "it is difficult to find a property" and the service work has been well received by the owners.

(2) Do a good job in maintenance services.

Maintenance service is an important part of property management, so we are very concerned about the timely rate and completion rate of maintenance work.

In order to do a good job in the maintenance of houses and related facilities, we worked closely with developers, construction teams and manufacturers to determine the maintenance procedures and methods, and successfully completed the goal of no legacy maintenance before the year. This year, 157 maintenance complaints were accepted, 152 were settled, and 13 1 piece was settled in time, with a settlement rate of 96. 8%, the timely rate is 83. 4%。 In terms of public facilities and equipment, we timely and regularly carry out maintenance and inspection of various facilities, and timely repair and deal with problems when found. For example, on February 30, 65438, the floating ball valve of the residential reservoir broke down. After inspection by the management personnel, in order to let the owners use water normally, we actively carried out emergency repairs first, and then notified the manufacturers to investigate the reasons to ensure that the owners' normal water use work was not affected.

(3) Strengthen the management of residential decoration.

Decoration management of residential quarters is an important part of early property management, which involves the service life and safety of properties and the integrity and beauty of residential quarters. We have done a lot of work in this regard, and formulated detailed management systems according to the actual situation and management requirements of residential quarters, such as decoration instructions and roof garden management regulations. , and adhere to the daily inspection of decoration households, make records, solve problems in time, and adhere to the principle. Last year, * * * handled 32 cases of illegal construction, and these cases have been rectified. Ensure that the main structure of the house is intact. In terms of housing appearance, adhere to the system to ensure that the appearance of the community is unified, intact and beautiful.

(4) Listen carefully to the opinions of the owners and solve problems for the residents in time.

Good work suggestions and management suggestions from the owner are our working principles. Therefore, we can carefully record the problems reflected by the residents, deal with them in time, improve communication with the owners, patiently explain them to the owners, and solve the problems for the residents in time, such as parking the owners' cars and decorating the sand piles for the owners. Our service concept of "thinking for the owner and taking the owner as the center" has achieved good results and won unanimous praise from the owners.

(three) efforts to improve the management level, improve the quality of property management;

(1) Organize employees to carry out employee ethics and management skills training to improve their professional quality.

The comprehensive quality of managers is closely related to the quality and level of property management services. In view of this situation, combined with the fact that most residents in the residential area are new employees and have been in contact with property management for a short time, I have formulated detailed training plans and assessment methods, regularly trained employees in ideas and owner management level, and regularly conducted security business skills examinations, which enriched employees' thinking and improved their management skills. Last year, * * * organized six personnel trainings and four skill examinations.

(2) Establish and improve scientific management methods by using advanced management methods;

We keep up with the pace of social development and use computers to manage the charging accounts and management schemes of various files in the community, which greatly improves the work efficiency, makes the foundation and work of the management office reach a new starting point and lays a solid foundation for future Excellence.

(four) do a good job in external coordination and management;

Good external coordination is the key to the smooth development of property management. To this end, we worked closely with the developers and actively contacted Hongshan Real Estate Bureau, Urban Management Bureau and Telecommunications Bureau to successfully complete the sanitation operation; Apply for house number, entrustment contract, service agreement filing, telecommunication bureau agreement signing, etc.

Three. Existing problems and lessons

Although we made some achievements in our work last year, there are still many places that need to be improved and strengthened.

First, the overall quality of managers is not high, the sense of service is not strong, all aspects are not considered comprehensively, and the practical ability needs to be improved;

Second, there is not enough communication and understanding with the owners.

Third, the management of equipment and facilities needs to be strengthened. In view of the above problems, we will learn from the experience and lessons in our work in 2002, strive to improve the sense of ownership and management level of employees, and do our work better.

In the new year, we will speed up the pace, constantly improve our own property management level, and constantly improve the management of the community, so as to contribute to the early entry of xxx into the excellent property management community and the development of xxx property management company.

Personal year-end summary of safety manager 2 20xx is a year of development for 20xx. This year, with the care and support of leaders at all levels of the company, the Property Management Office of * * * always implemented the corporate philosophy of "building a quality life for the owners", followed the principle of "owners first, service first", and gradually straightened out and improved various management work while doing a good job in property management services according to the actual situation of * * * *, so that the property management work in the early stage of the community gradually stepped onto the standardized track and achieved certain results.

I. Completion of daily management objectives in 20xx years:

(a) Housing management

Housing management is one of the important contents of property management, especially in the early stage of owner's decoration. Look at the problems existing in the old property community, such as water leakage from the upper and lower units, damage to the facade, damage to the building structure, and changes in housing functions. These problems have caused difficulties and difficulties in the later management services, and gradually evolved into outstanding problems that plague the development of the industry.

To this end, in terms of decoration management, we have focused on strengthening the following aspects:

1) Drafted the Decoration Work Guidelines for the owner and decoration management, and made clear guidelines for the key parts waterproofing, fire safety, the direction of water and electricity pipelines, and the installation of self-use facilities and equipment of the decoration unit, so that the owner and decoration company can know all the management regulations and requirements in advance and make preparations for the later management work;

2) Strictly examine and approve the decoration application, establish a perfect decoration management file, all decoration applications must submit the information and drawings specified in the decoration manual, and strictly examine the facade and indoor structure in the decoration application, and give examination and approval opinions and suggestions;

3) Establish a sign-in system for decoration inspection, arrange all departments to carry out decoration inspection on decoration units according to regulations, and carry out fire management, illegal decoration and waterproof engineering inspection according to the division of labor, so as to nip the phenomenon of illegal decoration in the bud;

4) Organize regular special inspection and rectification activities for decoration, limit and rectify the phenomena that do not meet the requirements of management regulations, and carry out re-inspection as planned, which has been affirmed by most owners.

5) From 20xx 10, according to the needs of work arrangement, the management office set up a special decoration inspection responsibility system, which was organized and implemented by the security captain. After relevant training and various preparations, it was successfully implemented and achieved good results.

(b) community safety work

Community security and fire fighting are the top priorities of property management. In order to provide a safe and comfortable living environment for the owners, we pay close attention to the public security and fire control management in residential areas, regularly conduct on-the-job training and assessment for security personnel, formulate strict post execution standards, and adhere to the strict implementation of various working procedures, inspections and post inspection systems. Security personnel are required to check carefully, perform their duties in a civilized manner and serve politely. In the early stage of renovation, the tasks arranged by the company have been basically completed in the case of complicated personnel access and lack of hardware facilities.

1) Continue to implement the positive and negative pass system for construction personnel, and regularly set posts to repel the decoration units, which greatly improved the effectiveness of safety management to a certain extent, and at the same time avoided customer complaints caused by renovation delays, and achieved good results;

2) In order to strengthen the supervision of decoration handling and avoid using elevators to handle decoration materials illegally, the management office has implemented the "Decoration Handling Deposit Management System" since the second half of 201/kloc-0. Since the implementation of the system, the situation that materials spend the night in public places, destroy the sanitary environment and illegally use elevators to carry materials has been basically eliminated;

3) Strictly implement the personnel and goods access management system, and the construction personnel shall get in and out with certificates. Other personnel must cooperate with the inquiry and registration, and the goods brought out of the community can only be released after inspection. With the strict implementation of these management systems, the security of the community can be guaranteed;

4) According to the requirements of the fire management system, the security department arranges special personnel to conduct special inspections on fire hydrants and fire extinguishers regularly every month to ensure that the fire fighting equipment is in good condition, and at the same time, the fire extinguishers are inspected in the business shops, and all the business shops have been equipped with fire extinguishers as required;

5) In the early stage, due to various factors, the management of vehicles entering and leaving the parking lot was chaotic. After the special rectification work was presided over by Manager Deng and related work was arranged, all the vehicles in and out were certified, which greatly improved the safety factor of parking lot management.

(3) Management of public facilities and equipment

The good running state and maintenance management of public facilities and equipment in residential areas are based on the adjustment and running-in in the early stage of handover and acceptance and trial operation. As the first small high-rise residential project of Guanghao Real Estate, since the first building was delivered to the owner, we have always adhered to the working philosophy of "strictly controlling the handover and acceptance, and closely monitoring the operation status of equipment". Therefore, we have implemented the following management measures.

1) Establish the system of initial inspection and re-inspection of equipment handover, such as elevator equipment handover. Due to the influence of various factors, the installation technology of elevator and the running performance of equipment are not ideal. However, in the process of acceptance, with the close cooperation of all departments of the company, there were problems that did not meet the quality requirements, and after coordinated follow-up, they were basically rectified.

2) In the early stage of property management, because the equipment is in the running-in stage, the use situation is different from the normal stage, and failures occur from time to time. Therefore, the management office has strengthened communication with relevant units, conducted special discussions on existing problems, and then adjusted the management focus according to the actual situation. After hard work, the operational performance of the later equipment has been greatly improved.

3) Implement the system of regular equipment inspection, so that the work rules of equipment inspection and maintenance are adhered to, and the maintenance personnel conduct regular inspections and keep records of inspection work, which basically achieves the work goal of finding and handling public equipment problems in time.

(4) Environmental sanitation management

In terms of environmental sanitation, the management office has formulated strict cleaning procedures and inspection system, and the cleaning team leader has organized the cleaning work in the relevant areas and carried out inspection and rectification work every day. Through the unremitting efforts of the cleaning staff, the environmental sanitation of the community has been gradually improved. At the same time, special cleaning work has been carried out in view of the harsh climate, and no safety accidents caused by inadequate cleaning work have occurred throughout the year.

1) After each building is delivered to the owner, the cleaning and land reclamation of the construction unit are not in place and cannot meet the requirements of management services. In the early stage, when the staff was nervous and the work task was heavy, the management office assigned the responsibility of cleaning and land reclamation of each building to the post. The cleaning post successfully completed the cleaning and land reclamation of each building while carrying out daily cleaning work, which laid a solid foundation for the environmental sanitation management in the later stage.

2) Due to the construction in the early stage, the sanitary conditions of the parking lot were poor and there was a lot of dust. Therefore, the management office uses the wastewater from waterscapes and swimming pools, and cleans the parking lot regularly to keep the parking lot in good health under limited conditions.

3) In the early days, some owners often dumped domestic garbage in the elevators and elevator lobbies of each building, which had a bad impact on environmental sanitation and caused complaints from other owners. The management office first posted a "warm reminder", and then identified the suspected households through security and monitoring. After repeated patient explanations and persuasion by property management personnel, the situation of dumping domestic garbage at will no longer happen.

(5) Greening management

In order to create a beautiful living environment for the owners, we strictly implement the greening management measures, cooperate with the company to actively do a good job in greening maintenance management according to the greening construction progress of the * * * residential area, design and manufacture greening warning signs and green belt fences, so that the green space is basically free from damage, trampling and public phenomena; At the same time, according to the greening habits, make a greening maintenance plan, and fertilize and prune the greening. Through the hard work of greening personnel, the greening growth of the community is in good condition.

Second, the shortcomings and prospects

Although we have made some achievements in the work of 20xx, there are still many places to be improved and strengthened.

First, the overall quality of managers is not high, the sense of service is not strong, and the practical ability needs to be improved.

Second, communication with the owners is not enough, which should be strengthened in the future work.

Third, it is necessary to strengthen the management of equipment and facilities, ensure the safe and normal operation of facilities and equipment, and avoid affecting the normal life of the owners and causing their dissatisfaction with management services.

Fourth, there are still some problems in safety management, such as unstable mentality and serious lack of work execution, which need to be improved in practical work.

Personal Year-end Summary of Safety Supervisors 3 20xx is a year in which all employees of the company worked hard together with Qixin, and Qi Xin made concerted efforts to develop and innovate. It is a year of major personnel changes, personnel adjustment and accelerated development; This is a year for the company to manage its goals, deepen its service content and keep up with the pace of development. In the past three months, under the leadership of General Manager Qu, we have always adhered to the company's tenet of "serving one project and creating a fine product" and achieved fruitful results in uploading and publishing, service quality, internal management and butler service.

I. Basic information

According to the company's organizational structure and new leadership, the property management company now has 1 person, 4 cleaning technicians, 5 order maintenance departments and 3 new model housekeepers, totaling 13. Over the past few months, all members of the property service have been working hard and vividly around the core of customer service. In view of the different characteristics of Dongchang Imperial House, such as service characteristics, humanistic environment, resident population and surrounding environment, we will focus on solving new problems and implementing them to ensure practical results. For several months, on February 8th, * * had received the customer of 1065438.

The second is to give full play to the service characteristics and enhance the property brand.

Excellent service mode is one of the effective ways to enhance the brand. In the past few months, property management companies have strengthened their efforts and improved their working procedures in improving service quality, establishing harmonious relations and creating a quality service atmosphere. One-stop service for company opening, model room opening and company opening has been held in Dongchang Yufu successively, which further promoted brand promotion and promoted the external business contact and brand promotion of property services.

Third, strengthen internal management and give full play to the role of the team.

The company is mainly composed of three main functional departments and posts: housekeeper customer service, order maintenance department and cleaning department. Pay attention to team spirit in service, vigorously advocate service concept, improve service level, and show excellent execution ability in several months' work.

(1) Butler Customer Service Department: The work of Butler Customer Service Department is the main line of the company. Facing the overall work of the owner's service, the arrangement of the upper work and the implementation of the lower business are mainly coordinated by the housekeeper. In the past few months, faced with the reality of large turnover of personnel and great adjustment of post arrangement, the company has strengthened internal management, improved internal mechanism, and divided the responsibility of daily business from regional to people-oriented basis.

(II) Order Maintenance Department: The Order Maintenance Department is the window of the company's development, and its personnel image and sense of responsibility highlight its service characteristics. In the past few months, the range adjusters of the Order Maintenance Department have played a good work scene in the change of thinking and personnel adjustment, ensuring the normal operation of the work order. Yes, a series of new methods have enhanced the company's external image.

(3) Cleaning Department: The cleaning department is the business card of the company. The work repeated every day shows the quality and ability of service. Over the past few months, these employees have United and helped each other, worked hard actively, and are not afraid of hardship, fatigue and dirt, showing a strong spirit of hardship and service awareness. Actively cooperate and work hard to win glory for the property cleaning department, which embodies a strong team spirit.

(IV) Company: Under the personal guidance of the company's leaders, the company's work has played an important role in organizational structure, personnel adjustment, management of various departments, and internal and external business connection in patient and meticulous work arrangements. It has played a bridge role in the contact and task arrangement of various departments, business contact and communication, internal business combing, etc., and has played a certain role in the handling of important affairs and the construction of integrity in the property service area. At the same time, it shows strong work execution ability in complicated and trivial work.

Main work in 20xx years

㈠ 1。 In view of the increase of indoor decoration in July, the company stepped up decoration, elevator equipment maintenance and public facilities management to create a good environment.

2. Organize personnel from all departments to carry out training, exchange and study, and further improve the formation of service quality, service concept and service consciousness.

3, strengthen internal professional training, do a good job in the maintenance and conservation of public facilities.

4. Strengthen the maintenance and supervision of project management on roof waterproofing and indoor unpacking households, and create a good living environment.

5. Intensify greening and renovation to maintain a good environment in the community.

6. Continue to strengthen communication and coordination, and strive to improve by more than 80% this year.

7. Formulate detailed rules and measures for the implementation of paid services, and improve service awareness and ability.

8. Establish the post competition and reward and punishment mechanism of each department to further improve the work enthusiasm of employees.

9. Intensify the inspection of vacant houses, decoration households and public facilities, replace the indoor glass of the owner and the hinge of the casement window, and reduce potential safety hazards.

10 do a good job in the management of parking lots and business premises in an all-round way to ensure the smooth operation and closing of the premises by the owners. After a year of hard practice, we have gone through the initial stage of company transformation. In the new year, all members of the company mainly take solving the existing problems as the starting point and the end result, continue to work hard, overcome difficulties, unite and work hard, blaze new trails, and strive for the star-rated property service in Liaocheng in 20xx.

(2) Strengthen human resources training and talent team building.

It is necessary to strengthen training and study to improve their professional quality and overall management level; Strengthen the introduction of high-tech and high-ability talents, tap the internal technical potential through training, and discover, cultivate and reserve technical talents. By building an internship base of property management specialty with xxx Property, we will select outstanding graduates and strengthen the construction of talent team.

(In 20xx, further innovate and improve the working mechanism and management mode, further strengthen the internal management level, continue to consolidate and improve the existing system, deepen the reform of the internal mechanism, try out the system of quota, posts, remuneration and fees, continue to implement the target responsibility system for community management, and demand benefits from management; Relying on urban construction and giving full play to its own advantages, I hope that on the basis of continuing to do a good job in vehicle management at the annual fair, we can further develop the new property management market as a key task, and promote the company's development and the economic situation to improve obviously.

(4) Strengthening the cultural construction of enterprises and communities. In 20xx, we will continue to focus on the construction of corporate culture and community culture, continue to improve the company's website and quarterly magazine, and strive to do a good job in community activities. With the in-depth expansion of corporate culture and community culture construction, we will expand the service depth and improve the service quality for our company, continue to promote the construction of a clean and honest party style and spiritual civilization, and constantly strengthen the property management of the community to enhance the market competitiveness.

Looking back on the development of the company, we deeply feel that every achievement we have made can not be separated from the careful training of the company's leaders, but every progress is saturated with the hard work and sweat of the company and all employees, and has been integrated into the spirit of teamwork and hard struggle. The company has given opportunities and space for development. We should seize the opportunity and work with peace of mind, so that the comprehensive work in 20xx will reach a new level. I hope to go up a storey still higher, xx Property Management Co., Ltd.

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