Are property complaints divided into valid complaints and invalid complaints?

Property complaints are really divided into valid complaints and invalid complaints.

Effective complaints refer to complaints that belong to the scope of property service management and the property is not effective. If you complain about the poor sanitary conditions in public areas, this is an effective complaint.

Invalid complaint refers to the invalid complaint that does not belong to the responsibility scope of property service management and needs property service. If a resident complains that the light bulb in his house is broken and the property is not maintained, it is an invalid complaint.

Property services can only serve public areas, and property is not everything.