Housing and Construction Bureau complaint telephone number 965559

In order to further strengthen the supervision of the property industry, give full play to the role of social supervision, urge property service enterprises to comprehensively improve service quality, and enhance residents' sense of acquisition, happiness and security, according to relevant documents and responsibilities, the scope and methods of accepting complaints related to the work of our bureau are now publicized to the public as follows:

I. Scope of acceptance

1, the realty service enterprise fails to perform the obligations stipulated in the realty service contract;

2. The realty service enterprise fails to publicize the contents and standards of realty service, the charging standards of realty service, the telephone number of complaints on duty and other information in a prominent position in the realty management area;

3. The realty service enterprise fails to dissuade, stop or report to the relevant departments in time the acts prohibited by the laws, regulations and management protocols of the owners in the service area;

4. The realty service enterprise fails to maintain and manage the environment and order in the service area;

5. The problem that the realty service enterprise requires to pay the realty fee by unreasonable means such as water cut and power cut;

6, the reasonable requirements and complaints of the owner perfunctory;

7, residential engineering quality and public facilities and equipment maintenance problems;

8, the management and use of residential special maintenance funds;

9 other illegal issues of property service enterprises.

Second, the way to report complaints

1. Complaint service hotline of the Municipal Housing and Construction Bureau: 0635-2323589.

2. Property service complaint hotline: 0635-7100382;

E-mail: 57469 1756@qq.com.

3. Housing quality related complaint hotline: 0635-2322557;