Good practice of decoration management in newly-built residential quarters

First, do a good job in training property management service providers.

We should do a good job in training property management service providers. Property management is an industry with high professional requirements. Property managers need to be versatile. In order to play different roles in different occasions, property management practitioners must have higher comprehensive quality. In the property management service in the early stage of property management, the overall behavior of property managers will become a key factor related to whether they can be truly recognized by the majority of owners in normal takeover and daily service. In view of this, the cultivation or training of property service personnel will be carried out according to different positions of personnel. First, management knowledge. The knowledge requirements for middle and senior managers will be higher. Knowledge includes enterprise management knowledge (such as property management and public relations). ), financial knowledge, legal knowledge (you should be very proficient in industry laws and regulations, familiar with the necessary legal knowledge), which is of great help to improve the content and grade of services. Second, in terms of professional skills. Property management involves not only the management, repair and maintenance of houses and their ancillary equipment and facilities, but also greening, environmental sanitation, safety and fire control, as well as public services, special services, special services, community services and community culture. This requires property management personnel to master the professional skills necessary for the above work and provide professional services to the owners in time. In addition, in the face of all kinds of owners, we should master the necessary interpersonal skills. Third, service attitude. Property management is to obtain economic, social and environmental benefits by providing public services, special services and special services to owners. Service is the center of all property management activities. Therefore, all property employees should establish the idea of "customer first, service first", regard providing multi-level and all-round services for owners as the sacred duty of all staff in property management enterprises, always think of the owners in their work and try their best to provide them. Property management is not a profound knowledge. A warm greeting, a small gesture, a small gesture and a sweet smile will increase our feelings with the owner, resolve the contradiction with the owner and improve our service level.

Second, pay attention to the early intervention of residential property.

After the property management enterprises get involved in the real estate development projects, they should formulate the property management plan according to the preliminary property management contract and the planning and design of the property, set up the preliminary intervention team, and review the drawings together with the design department, the construction unit and the developer, mainly from the perspective of the owner's use, make suggestions on the unreasonable parts of the original design, and provide the relevant departments with the performance, quality and reputation of various equipment and facilities according to the actual experience of property management, and put forward valuable opinions. Participate in the whole process of installation and commissioning of residential property facilities and equipment, pay special attention to the inspection of water supply and drainage, power distribution, waterproofing, elevators, fire protection, intelligence and other equipment systems, and ask the developer to solve problems in time when found, which can not only avoid increasing the cost of property management in the future, but also ensure that all equipment and facilities can operate normally after being put into use, making the property easier to get close to the daily life of the owners.

Third, the acceptance and acceptance of the property.

Acceptance and acceptance of property is an important link in early property management. It is also an important measure to check the quality of property projects that have been completed and accepted and reached the delivery conditions, and it is also an important measure to clarify the maintenance and management responsibilities of property management companies and developers. The takeover acceptance of property is generally divided into two parts, one is the takeover acceptance of the building itself; The second is the takeover and acceptance of public facilities and equipment. For the handover and acceptance of the main building, when the construction unit carries out the completion acceptance of the commercial residential building project, the early intervention team of the property management company should participate in the construction and supervision organized by the construction unit, and conduct special inspections on the architectural perception, use function and use safety of each house. Each set of inspection items includes building structure, floor, wall surface, waterproofing, indoor electrical installation and so on 10. The pre-intervention team of the property management company carried out a set-by-set inspection of the project in strict accordance with the "Shenzhen Commodity Residential Building Quality Inspection Guide" published by the municipal construction engineering quality supervision agency, and filled in the inspection result table. The construction unit shall, according to the inspection results table and the completion acceptance report of the housing construction project, issue the quality certificate of commercial housing one by one. References:

The handover and acceptance of public supporting equipment and facilities is an important link in the early management process of residential property, which can clarify the relationship between the responsibilities, rights and interests of both parties and strictly control the quality in the handover and acceptance process. Although the pre-intervention team of property management participated in the installation and debugging process of supporting equipment and facilities in the community, it was divided into two stages (the first stage was pre-acceptance; The second stage is formal acceptance) to take over the supporting equipment and facilities of the community. First of all, the acceptance team carries out acceptance according to the acceptance plan and standards (according to the housing handover acceptance standards of the Ministry of Construction) and professional division of labor. In this process, find out the projects that do not meet the standards, submit a written notice of property acceptance and rectification to the handover unit, and require the rectification to be completed within a time limit. Especially in the single machine acceptance, it is necessary to carry out the trial operation acceptance, mainly checking the installation quality of the equipment and the main technical indicators of the equipment in operation. For those who do not meet the indicators, timely put forward written opinions and ask the handover unit to organize the equipment manufacturer or the construction unit to debug again until the acceptance standard is reached. Second, the formal acceptance refers to the formal acceptance after the implementation of the project proposed in the pre-acceptance. The acceptance team conducts inspection and verification, and the formal acceptance is carried out after the rectification is qualified. Three conformity and one integrity must be achieved, and the three conformity means that "one conformity" means that the drawings conform to the specifications, models and quantities of the equipment; "Two conformity" means that the actual installation position of the main equipment of the project conforms to the design installation position; "Three conformity" means that the technical performance of the equipment, including the whole system connected with the equipment, meets the design function. "Complete" refers to the completeness of drawings and materials, such as property rights data, technical data, completion acceptance certificate, equipment and facilities inspection certificate, etc.

Acceptance of property takeover is a complicated process, involving not only construction engineering technology, but also many laws and regulations. There are often some inconsistencies between the actual results and the theoretical requirements. To deal with the problems existing in the property takeover acceptance, we need to grasp two basic principles: First, we should adhere to the principle of combining principle with flexibility, that is, for some unsatisfactory problems, the inspectors should take measures according to different situations, analyze the specific problems in detail, and consult with each other. The second is the principle of combining the part with the whole, that is, we can't ignore the overall grasp because we pay attention to the nuances, nor can we ignore the details because we pay attention to the overall effect.

Fourth, do a good job in environmental sanitation and cleanliness.

Environmental sanitation management is an important work of residential property management. Environmental sanitation and cleaning work is the most intuitive link in residential property management, and it is also an element for business owners to evaluate the ability of property management companies. In the industry, the environmental sanitation and cleaning work of residential areas are generally managed by professional cleaning companies, and property management companies play a supervisory role. There are two key tasks of environmental sanitation and cleaning in the early property community. First, the property clearing of land reclamation work; The second is the cleaning work during the house decoration. Property management companies should pay special attention to the clean land reclamation work of newly-built properties, and arrange special personnel to supervise the clean company's land reclamation work throughout the whole process. Professional cleaning companies will concentrate their manpower on large-scale cleaning of land reclamation, and the contents are not limited to: cleaning up construction waste inside and outside the property; Remove dust and dirt from glass, floor, walls and other places; Cleaning of public parts (fire stairs, elevator car, elevator hall, roof, etc.). ), office buildings and facilities, etc. The cleaning and maintenance stage of the property refers to the cleaning after the owner moves in. After the owner moved in, the centralized renovation period of the house began, which was a severe test for the professional cleaning company. Often the front is swept and the back is inverted, and the cleaning will never achieve the ideal effect. The community is always in a state of chaos. In view of this phenomenon, the environmental sanitation and cleaning during decoration should first focus on the centralized stacking and timely removal of decoration garbage to minimize dust pollution. Secondly, we should collect, treat and clear all kinds of garbage by classification, and carry out professional operations such as cleaning, sweeping and wiping at fixed time, fixed point and fixed person. At the same time, we can appropriately increase the cleaning power and increase the cleaning times to keep the public area of the community clean and tidy. Third, strengthen publicity, education and supervision, adopt various effective ways and means, and adopt a multi-pronged approach to cultivate owners' good habits of civilization and hygiene, and let them know that only by developing good hygiene habits can the community create a clean, hygienic, beautiful and comfortable living environment.