How to treat the contradiction between low charge rate and property service

Fees and services themselves are a contradictory unity. It includes two aspects: first, the contradiction between the fees charged by property management companies and the fees paid by owners; The second is the contradiction between fees and services of property management companies. On the one hand, the owners or tenants are not adapted to the property management, and still stay in the traditional housing management mode in the past. They are not used to and are unwilling to pay the property management fees they enjoy, which makes it extremely difficult for the property management company to charge no or less. On the other hand, property management companies do not adapt to property management, and the management service ideas are incorrect. They tend to focus only on charging. Instead of trying to do a good job in service, they want to charge more for less service, and even charge for no service, which leads to arbitrary charges from time to time. On the one hand, the property should do a good job in all aspects of community management: cleanliness, beautiful environment, smooth roads, public security, timely maintenance, and wages for personnel ... all these need money to operate. Many property management companies have been operating at a loss for a long time because they can't receive fees. For example, a property management company in Dalian has a management area of 6.5438+0.7 million square meters and runs a light elevator, with an annual loss of 6.5438+0.5 million yuan; On the other hand, the management of the community has come up, but the management fee that the property management company should collect is difficult to recover. Once there is a problem with the quality of the house, the sewer is blocked, and the gas and electricity are wrong, the owner does not ask you whether you are a commercial house, a straight-managed house or a self-managed house; No matter whether you are an individual property right house or a right-to-use house, you are required to maintain it free of charge by the property management company, and you still use the traditional housing management model standards to require the property management company. Otherwise, either sue the news media such as New Viewpoint for exposure; Either your property management company is "not in place" and "not enthusiastic in service", which makes the property management company in a dilemma and at a loss. Fix it? It is really difficult to maintain without money to buy materials; No repair? Media exposure, owner criticism, affecting stability. Had to borrow money to pay or to the competent unit "blood transfusion supplement" to maintain. For example, a residential property management center in a city allocated more than 2 million yuan for residential renovation last year. A property company owned by a development company has turned losses into profits. The most prominent thing is that state-owned industrial enterprises have not yet come out of the trough, with high debt ratio, serious losses of foreign trade enterprises, low production and sales rate of township enterprises and financial difficulties. Therefore, in the next three or four years, the main investors in the development of property management should be real estate development enterprises, which should bear at least 60% of the funds needed for the development of property management. As for enterprises and individuals, some can only pay a little money. Even if the economic situation is relatively good, individual contributions should not exceed 15%, because China is a low-income country after all, and has just solved the problem of food and clothing, and the working class accounts for the overwhelming majority.