How to deal with complaints about property when owners fight with foreigners?

1. Receiving complaints (telephone complaints, on-site complaints and front desk complaints);

Second, after receiving a complaint, the complaint handler must first appease the mood of the owner;

Three, when the owner in the statement, the complaint handling personnel should be the owner Chen;

Fourth, classify the business according to the matters complained by the owner, and immediately approve it;

Five, if there is a complaint, that other departments need to cooperate to solve the problem, should be followed;

Six, the owner is not satisfied with the results, complaint handling personnel

Seven, when Ye Feng doesn't agree to change the time, a brief summary of the complaint handling, reported and handed over to the higher authorities.

Eight, when handling complaints, the complaint handling personnel will send the owner out of the door, and shall record the complaint handling results in time. According to the relevant provisions of the Property Management Regulations, the duty of the property security service personnel is to assist the public security organs to maintain the public safety of the community. When the owner's safety in the residential area is violated, the security personnel on duty should immediately stop it and report to the local public security organ, requesting the public security personnel to handle it. If the security personnel on duty found that they did not stop, did not do a good job in site protection and did not accurately record the site, it was a dereliction of duty, that is, they provided unqualified services to the owner. At this point, the owner can claim compensation from the property company when there is evidence that the property service personnel have provided unqualified services, and at the same time, he can report the case to the public security organ and request the public security department to coordinate. If the coordination fails, he can go to court for prosecution. As long as there is definite evidence, there is a great possibility of success.