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Responsibility of property management company

Property management personnel need to accept all kinds of complaints from customers, keep complaint records, do a good job of follow-up, pay a return visit to customers in time and establish good communication with customers; The following are the responsibilities of the property manager that I sorted out for you. Welcome to study and reference, it will certainly help you.

Responsibilities of property manager 1

1. Be responsible for receiving the repair application, complaints and follow-up visits of the business owners of the unit to ensure that the problems raised by the business owners are solved in time;

2. Be responsible for the collection of property management fees of all business households in this unit to ensure the realization of established business indicators;

3. Be responsible for the data collection and daily maintenance of the business households of this unit, and ensure that the data of the business households are complete and the information is updated in time;

4. Track the maintenance and elimination of the area under its jurisdiction, and pay a return visit to the owner to ensure that the customer satisfaction meets the company's development goals;

5. Keep in touch with the owner, visit the owner regularly and solicit opinions, complete the owner satisfaction survey, and follow up with other departments to ensure a long-term good relationship with the owner;

6. Coordinate, organize, supervise and follow up all kinds of service activities of the management office to ensure that customer service needs are met; 7. Complete other tasks assigned by the leader.

Responsibilities of property manager 2

1. Collect all kinds of property management fees and other fees, count the collection rate of all kinds of fees and report to the leaders;

2. Collect and review daily complaint records, inspection reports and management logs, and follow them up;

3. Accept and handle the owner's complaints, put them on record, stop illegal operations or behaviors in time, and deal with them according to regulations;

4. Prepare weekly, monthly and other forms and documents of departmental management.

Responsibilities of Property Manager 3

1. Grasp the basic information of the project owner and the handling procedures of various affairs, and accurately answer all kinds of inquiries raised by visitors to satisfy customers.

2. Familiar with the company's management system, charging standards and the functions and scope of other departments;

3. Be familiar with the facilities and equipment of the park, as well as the comprehensive situation of the external structure, unit number and occupancy rate of the building;

4. Responsible for collecting customer and owner information and establishing customer files;

5. Responsible for issuing all kinds of reminders to customers on time and managing the collection of regional fees;

6. Maintain good relations with customers, pay regular return visits, and safeguard customer relations and the interests and reputation of the company;

7. Responsible for supervising the environmental sanitation, landscaping and repair construction in the property management area, and follow up with relevant personnel in time when problems are found;

8. Be responsible for the patrol of all work in the area, supervise the work of all posts in the park, and follow up in time when problems are found.

9. Accept the work information conveyed by the front desk, receive the complaints and service requirements put forward by the owner, keep abreast of the site situation and follow up in time;

10. Responsible for drafting warm tips, notices, notices and other documents issued to residents, and posting and filing them in an orderly manner in all departments 1 1. Assist in organizing community cultural activities to publicize and carry out work;

Responsibilities of property manager 4

1, fully responsible for project management services and safety work, to ensure the completion of annual business indicators;

2. Supervise and inspect the service quality, operation process and operation of daily property;

3, responsible for the overall planning and management of public security, fire protection, customer service, cleaning and other aspects of the work;

4. Lead employees to deal with all kinds of emergencies in a timely and effective manner;

5. Establish a good communication and coordination relationship based on customer needs;

6, according to the requirements of the company to do a good job in project team building.

Responsibilities of property manager 5

1, responsible for the management and follow-up of property management proposal, scheme, bidding and property management service contract, and bid opening defense;

2, responsible for participating in the bidding of development projects and the establishment and maintenance of internal and external public relations; .

3. Participate in and track the communication and negotiation in different periods during the project expansion;

4. Be responsible for filing, approving, establishing and perfecting relevant documents and materials in the process of project expansion according to relevant requirements;

5. Responsible for the company's communication and research, and issue market analysis reports for various projects;

6. Be responsible for putting forward suggestions and schemes for optimization and improvement of all work related to the market management of the branch company;

7. Be responsible for the designation, organization and implementation of the company's brand promotion plan.

Responsibilities of property manager 6

1, and exercise the functions of management, supervision and coordination of services within its jurisdiction.

2, responsible for the management of the company's cleaning, security, maintenance, reception and other services.

3, a comprehensive grasp of the use of public facilities and equipment in the region.

4, coordinate the leadership to send property management documents.

5. Be responsible for finding unqualified service items in operation, and tracking, verifying and handling them.

6. Collect valuable property information and make suggestions to promote the development of the company's property management.

7, according to the provisions of the reception visit, visit registration.

8. Familiar with property management related laws and policies, good at document writing and computer operation.

9. Complete the work and other work temporarily assigned by superior leaders.

Responsibilities of Property Manager 7