The trick of collecting property fees

The tips for collecting property fees are:

1, timely remind

For all unpaid owners, especially those who easily forget to pay. Due to busy work, some owners often forget to pay the property fee, and some owners feel that it is okay to pay it a month or two later.

Therefore, our property should be classified according to the time node and customer type, and then the owner should be constantly reminded by SMS, telephone, door-to-door and other forms, so that he can understand that there is control and follow-up for not paying the property fee on time, and dispel the idea that it is okay for the owner to be late.

The sooner the owner who pays normally completes the payment, the more time you have to deal with those families in need.

2. Risk

The hardship plan here refers to exposing one's own difficulties, arousing the other party's empathy, and making the other party put themselves in the shoes of our staff, especially for the owners who have not defaulted for a long time and have more contacts on weekdays. Well, it is more reasonable.

The most important thing is to establish a good relationship with the host every day and gain the trust of the host, as long as the attitude is sincere and full. After understanding your difficulties and arousing the sympathy of the owners, the property fee will be settled.

3. United front

What should the owners who refuse to pay the property fee because of the housing quality problems do if they are dissatisfied with the building or the construction party because of the housing quality problems? Property should act as a lubricant between the owner and the third party, strengthen the emotional connection with the owner and improve the trust, although the property.

It is impossible to solve this problem directly for the owner, but the property should communicate and respond in time, clarify the position of the property, and indicate that it will do its utmost to reduce the loss of the property, let the owner feel the positive response and attitude of the property, and assist the owner to communicate and follow up the progress of rectification, so as to gain the recognition and trust of the owner.

Step 4 clarify the facts

For owners who have had an unpleasant, er, misunderstanding with the property, some owners have a bad feeling about the service of the property, thus refusing to pay the property fee. For such owners, blindly urging fees will only increase the negative impact.

If you don't hurry, it will only make the amount bigger and bigger. At this time, it is a good choice to make peace. Let bygones be bygones here refers to solving the misunderstanding with the owner, and then let the owner feel it through some positive care and help. Maintenance and service of property.

Step 5 send a reminder letter

In view of the owners who failed to recruit individuals in the early stage, these owners usually refuse to pay property fees because of some problems they think are unfair or unreasonable.

The purpose is to let him send a dunning letter after paying the fee on his own initiative. If he can't, he can send it again. If he fails to pay the fee for the second time, he should consider sending a lawyer's letter, provided that there is an intelligent property management system and a small program to push the dunning information directly. It is convenient for the owner to see it for the first time!