Establish corporate image and pay attention to the quality of security service

Establish corporate image and pay attention to the quality of security service

First, vigorously implement the safety brand strategy and establish a corporate safety image. To improve the quality service level, we must always put strict team management in an important position and make unremitting efforts. According to the needs and actual situation of enterprise safety brand building, we should adhere to such measures as "one meeting" (company dispatch meeting), "two media" (company safety news and company website), "three certificates" (family contact card, customer opinion information card, complaint reporting supervision card) and "four books" (handover record book, detailed record book of resident personnel, post inspection record book and heart-to-heart talk record book).

Two, according to the current situation of public security team, in-depth standardized management. It is necessary to formulate and issue documents such as management post setting and management methods, post service management methods, and work norms for ensuring safety personnel to perform their duties. Combining all kinds of large-scale safety activities and regular work, learning rules, practicing skills, integrating strength, further rationalizing working relations, fully mobilizing all positive factors, especially key personnel at all levels, taking the lead in demonstrating and giving play to the "power of example" has become a great driving force for in-depth work and forming a prosperous and proud enterprise.

Three, the various departments to contact each other, highlighting the service characteristics. The security department, property department, technical defense department, business department and other units should implement a team-based management model, and standardize, refine and quantify the work of each team according to the business conditions such as on-the-job service, team image, customer visit, emergency handling, market development and normal charging, so as to further promote the quality of security services to a new level; Other departments should formulate measures and methods according to their actual work conditions, conduct performance appraisal on all employees, reward diligence and punish laziness, reward excellence and punish inferiority, publish them on schedule, and accept the supervision of employees.

Fourth, implement the supervision mechanism and further improve the safety supervision system. According to the complex and changeable situation of security guards, the supervision office should cooperate with the unified management of the company, constantly innovate the supervision and inspection mechanism, seriously investigate the responsibility, and make great efforts to strictly grasp the thin tube. Inspectors should adhere to the principles of people-oriented, image demonstration, error correction and rectification, and hierarchical management, and embark on a new way of all-weather supervision with "vertical and horizontal integration" and "cross management". According to the nature of security work and the distribution characteristics of duty points, inspectors carry out irregular inspections without notice or omission, go deep into the front line of security to carry out inspections, report the inspection of duty points to the company and relevant departments in time every week and month, and closely combine with the management of the squad leader, squadron leader and battalion commander to stimulate the initiative, enthusiasm and innovation of security guards and continuously enhance the cohesion, execution and combat effectiveness of the security team.

Five, the implementation of the activity of striving for Excellence, deepen the theoretical research of safety service.

In order to make a beautiful start to the quality of security services this year, create an excellent environment of people-oriented, honesty, unity and harmony, and entrepreneurship, vigorously promote team building, accelerate the pace of developing large enterprise groups, and continue to increase measures to achieve the company's economic responsibility goal of "good image, good service and good efficiency" while continuously improving the company's expansion and development. In the first half of the year, we will focus on the special activities of the service competition of "caring for safety, loving their posts and being dedicated" to promote all staff to carry out the super competition of catching up with school and helping others; In the second half of the year, according to the actual situation of team building, we should organize the selection of etiquette stars in an orderly manner, and continue to play a powerful leading role in standardizing services and enhancing brand image.