Complaining about the property on Anjuke Property 50 Q&A Which department should I go to?

According to Article 48 of the Regulations on Property Management, the real estate administrative departments of local people's governments at or above the county level shall promptly handle the complaints of owners, owners' committees, property users and property service enterprises in property management activities.

(1) Which department can the owner complain to in case of a dispute with the property management company?

According to Article 48 of the Regulations on Property Management, the real estate administrative departments of local people's governments at or above the county level shall promptly handle the complaints of owners, owners' committees, property users and property service enterprises in property management activities.

1, you can complain to the property management office of the local real estate administration, which is the competent department of the property industry;

2, do a good job before the complaint. Try not to take the form of oral complaints, and try to submit them in writing;

3. Look at the property management agreement signed between you and the property management company before submission. Where the property management company failed to perform its duties, the evidence should be full and complete.

(2) Where can I complain about the property fees?

Before the establishment of the owners' meeting, the charging standard for ordinary residential property services was determined according to the assessed property management service level and the government guidance price.

1, after the establishment of the owners' meeting, the property service charges will be decided by the owners' meeting and reported to the competent price department for the record.

2. Gradually establish a market-oriented price mechanism determined by the owners' committee and the property company through consultation, which is consistent with the quality and price.

3. Residents can directly report the unreasonable charges in property management to the municipal and district price departments.

(3) Which department can I complain to when the property is cut off from water and electricity?

It is illegal to cut off the water and electricity of the property.

1, the law is not authorized. Article 44 of the Property Management Regulations stipulates that in the property management area, water supply, power supply, gas supply, heating, communication, cable TV and other units shall charge relevant fees to the end users.

It can be seen that the property management company only accepts the commission to collect fees such as utilities. When the owner fails to pay the utilities, the property management company can stop supplying water and electricity to the owner according to the authorization of the water supply and power supply unit. However, it is only limited to the case that the owner does not pay the water and electricity fee, regardless of whether the property fee is paid or not.

2. The principle of contract relativity. The other party that supplies water and electricity to the owner should be the water supply company or the power supply company. According to the defense principle of contract performance, if the water user fails to fulfill the obligation of paying water and electricity charges, the water supply and power supply provider certainly has the right to refuse to fulfill the obligation of water supply and power supply, that is, the right to stop water supply and power supply. The right holder of water and power cuts is the water supplier, not the property company.

If the property company threatens the owners by stopping water supply and power supply, the owners can report the situation to the relevant water supply companies and power supply companies, or complain to the real estate administrative departments at or above the county level. For property losses directly caused by water and power cuts, they also have the right to bring a lawsuit to the people's court according to law.

(4) Which department can I complain about the elevator problem?

According to the provisions of Article 39 of the Property Management Regulations, residential property companies have the right to choose qualified elevator maintenance companies that meet the national regulations to engage in the daily maintenance of elevators.

But the residential property company is also employed by the owners. Therefore, in the choice of elevator maintenance company, on the one hand, we should consider the requirements of the owner's service, on the other hand, we should consider the cost of hiring elevator maintenance company from the perspective of our own operation. And there are irreconcilable contradictions in these two aspects.

Generally, elevators are maintained by professional elevator maintenance companies. The property has the obligation to notify the maintenance personnel for timely maintenance. If the property can't restore the normal operation of the elevator for a long time, causing inconvenience to the owners, you can tell them first, and then you can find two departments to solve it:

1, complain to the property management department;

2. For elevator quality problems, complain to the Technical Supervision Bureau or immediately call the hotline 12365 to report the complaints.

(5) How to protect the rights of residential property occupying parking spaces in public green space, and what department should I complain to?

According to the relevant provisions of the Property Law:

1. If the residential property company changes the public greening into a parking space, it must be reported to the relevant landscaping department and the real estate company for approval before construction, and the public greening facilities shall not be changed without approval;

2. Before decoration, all owners must be informed, and construction can be carried out in accordance with relevant regulations or schemes only after more than two-thirds of the owners agree and sign.

Moreover, the renovated property must be open to all owners free of charge. If the charging system is adopted, the parking fee belongs to all owners, and the property management company can collect and remit it. All expenses should be returned to each owner equally, or the corresponding property fees of each owner should be deducted. Among them, the property company can agree with the owners' committee to extract a certain parking space management fee.

In case of any of the above-mentioned violations, the owner may report to the Property Management Office of the Real Estate Management Bureau or to the relevant landscaping department.

(6) The service of the property management company can't satisfy the owners. What should the owners do if they complain that the property effect is not satisfactory?

According to the provisions of Article 76 of the Property Law, owners whose exclusive parts account for more than half of the total building area and more than half of the total number of owners can dismiss the property company with their consent.

However, in practice, it is really difficult to pray for God, and it is difficult to change a property company. These exposed problems about property owner autonomy show that in order to better safeguard the rights and interests of owners, China's legislative system needs to be further improved.