What does the property customer service do?

The main contents of property customer service are as follows:

1, responsible for issuing property management fee notice and collecting fees;

2, responsible for collecting user information within the jurisdiction, do a good job in the management of user files;

3, responsible for the company's service hotline on duty, and collect all the records of the hotline, record the maintenance and service quality, and be responsible for contacting the owners and residents;

4. Responsible for handling letters, visits and complaints from owners and residents, and timely reply, follow-up and inspection;

5, responsible for the owner, household satisfaction survey, do a good job of statistical analysis of all kinds of data about the owner, household satisfaction survey;

6 responsible for the publicity and investigation of the owners and tenants within the jurisdiction;

7, on-site management of various activities held within the jurisdiction;

8. Supervise and manage public facilities, fire-fighting facilities, environmental sanitation and advertising posters inside and outside the jurisdiction;

9, responsible for the supervision and management of users in and out of the goods;

10, implement the company's management rules and regulations.

Property customer service work requirements

1, gender: female height: 160cm or more;

2, good image, cheerful and generous personality, hard-working;

3. Be familiar with the relevant operation procedures of the property customer service department, master the relevant skills such as property fee collection and customer complaint handling, and be fluent in standard Mandarin.