How to deal with the relationship between the owner and the property?

How to deal with the relationship between owners and property management enterprises

Originally, the cooperative relationship between the owner and the property management company was mutual benefit, * * * win-win, * * * live * * glory, but in reality, there were many contradictions and disputes between them. Therefore, it is the key to straighten out the relationship between owners and property management companies by clarifying their respective rights and obligations and strengthening their learning and communication on property management knowledge.

First, a correct understanding of the relationship between owners and property management companies is the basis for dealing with their contradictions.

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property management regulations

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Chapter I General Provisions The term "property management" as mentioned in Article 2 refers to the activities in which the owner selects a property management enterprise, and the owner and the property management enterprise, in accordance with the property service contract, carry out maintenance, conservation and management of the houses, supporting facilities and related sites, and maintain the environmental sanitation and order in the relevant areas. The owner is the owner of the house and an important responsible subject of property management in the property management area. The property management enterprise is the service subject that provides the above activities according to the contract. The relationship between owners and property management companies is established through contracts, which are based on equality, voluntariness and two-way choice. They are equal civil subjects.

Owners employ property management companies through market competition mechanism and entrust property management projects to property management companies. Property management companies provide services for owners according to contracts, which is actually a valuable commodity. Owners have to pay a certain fee for the possession and consumption of property management services. Therefore, the relationship between them is employment and being employed, entrustment and being entrusted, service and being served, and provision of goods and consumer services, and it is also a mutually beneficial * * * win-win and * * * lifelong cooperative development relationship.

Second, the source of tension between owners and property management companies

However, in real life, the antagonistic relationship between owners and property management enterprises is greater than the cooperative relationship, and the two subjects who should live in harmony have become contradictory parties. Disputes between owners and property management companies frequently occur: one party demands "fees" and the other party refuses to pay them; One side is blaming, and the other side is cursing; One party is the plaintiff and the other is the defendant; One side insists on its position, while the other side demands dissolution. In some places, the relationship between the two sides even deteriorated to the point of fighting.

Why is this happening? I think there are several reasons:

1. Policy propaganda is not in place.

No matter the owner or the property management company, the knowledge of property management policy is not enough. First of all, many owners don't know much about property management policies, and even some owners' committee members can't improve the management system, implement correct supervision and management in accordance with relevant laws and regulations, and consider everything from the perspective of unilateral interests. However, the practitioners of property management do not know enough about relevant policies, have insufficient ability to grasp policies, rely on experience management, and lack reliable legal basis.

2. The service of the property management company is not standardized and the service quality is not in place.

The management system of property management enterprises is not perfect, the service is not standardized, and the service awareness of employees is poor. A considerable number of enterprises are transformed from the original housing management department or unit logistics department, and some are still continuing the original management model and concept. Employees still retain their original manager status, and they are full of "domineering" in their work, diluting their service characteristics. In order to pursue their own profits, some private property management enterprises do not perform contracts as agreed and provide services that are inconsistent with quality and price. Some property management companies deal with the matters disposed by the owners without authorization, which infringes on the legitimate rights and interests of the owners. The low comprehensive quality of employees in some property management companies, lack of scientific management ability, lack of correct communication skills, and lack of service awareness and operational skills as property managers have all led to the low service quality of property management companies.

3. The relevant government policies are lagging behind or lack of coherence and operability. The deep-seated causes of property management disputes are complex, and many owners transfer their dissatisfaction with social ugliness, demolition policies, development enterprises or current related policies to property management enterprises. Property management enterprises are struggling to survive between owners and the government, between owners and development and construction units, and even between owners and owners.

Three, some suggestions to deal with the relationship between the owner and the property management company.

Then how to deal with the relationship between the owner and the property management company? The author talks about several suggestions:

First of all, car owners need to change several concepts: 1. Property management is not a welfare treatment, but a commodity provided under the conditions of market economy. Owners need to pay fees while enjoying property management services. 2. The owner employs a property management company to manage the property. Both sides have the same interests and goals. No matter what differences arise, the owners should adopt an equal, inclusive, helpful and friendly attitude to think about the problem and resolve the contradictions. 3. The owner should distinguish the main body responsible for the incident, and the property management company is not a punching bag and a scapegoat. Social ugliness; Government supervision and management; The lag and irrationality of relevant policies; Illegal operation of development enterprises; Construction quality of the construction unit; Problems such as roads, transportation and telecommunications are not directly responsible for property management companies. Property management companies have the responsibility to coordinate and solve problems, but they should not transfer contradictions to property management companies. 4. Owners should establish public awareness and self-discipline ability. Sometimes the words and deeds of owners, out of consideration for their vested interests, do not take into account the overall interests of all owners, affecting the work of property management enterprises. Owners should accept the management of the property management company while enjoying the service, because good service needs to be achieved through orderly management, and there is no service without management.

Secondly, property management enterprises need to change several concepts: 1. Employees of property management enterprises should correctly understand the relationship between management and service. The essence of property management is service, and high-quality service needs to be achieved through scientific management. Management is not "governance". You should make good use of the power given to you by all the owners. 2. Employees of property management enterprises should have a correct understanding of their legal status. Out of trust in the property management enterprise, the owner entrusts the management right of the property to the property management enterprise, and passes

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Property service contract

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The signing of the agreement established the legal relationship between them. Property management companies should provide satisfactory services to owners in accordance with the provisions of the contract and the standards of related industries. Never cheat the owner by lowering the service standard. Keep the quality and price consistent, or the owner will fire you. 3. All employees of property management companies want to change property management, simply watching the door, taking care of people, sweeping the floor and planting grass. Property management is a highly comprehensive and high-tech occupation. As practitioners of property management, we should constantly improve our comprehensive quality and management ability, and achieve clear policies, good management, skilled technology and enthusiastic service. 4. All employees of property management enterprises should change the concept of property management regardless of people. Property management should always communicate with owners or other stakeholders in the service process, which is also a necessary way to resolve contradictions and solve problems.

In fact, another important link that affects the relationship between owners and property management companies is the management and supervision of relevant government departments. Because property management is the product of market economy, it has not been implemented for a long time in China and is still in the stage of growth and development. As an industry closely related to people's lives, problems are inevitable. However, as a government, in order to ensure the healthy development of the property management industry, we should improve relevant laws and regulations as much as possible and enhance the cohesion, consistency and operability of policies. At the same time, strengthen supervision, standardize the work of development enterprises, construction units, property management enterprises, owners' committees and other relevant parties, coordinate the relationship between all relevant parties, and create a good environment for the healthy growth of property management.

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