How to do a good job in property management

Lead: How to do a good job in property management? The integrity of property services is most often and largely reflected in two words, that is? Limitations That is, the time and efficiency of service. To put it simply, in the eyes of the owners, when your property service enterprise accepts the services required by the owners, punctuality = trustworthiness, and loss of time = dishonesty. What is this? Time? Testing.

How to do a good job in property management (1) What should be done in property management services? Five senses? ：

1. Know who the customer is. There are thousands of people living in a management area, which is a complex group, including men, women, children, officials, people, rich and poor, high quality and low quality. So be familiar with the service to the object as much as possible, which is very conducive to targeted services.

2. Understand the psychological needs of the service subject intimately. Generally speaking, the host has the following ten needs: (1) Does the host need to be respected? The host is our parents? ;

(2) Does the owner need honesty? Honesty is the golden key to the master's heart? ;

(3) Does the owner need to pay attention? Master's warmth and coldness, my prophet? ;

(4) The owner needs to communicate with the real city in time and be honest with each other;

(5) Owners need a sense of security in the community, which is a harbor of dreams;

(6) The owner needs a beautiful environment to be in a good mood;

(7) The convenience and quickness of the owner's need for service brings trouble;

(8) Owners need to see the smiles of employees, who are full of energy and smiles;

(9) The owner needs home to feel better than his family;

(10) Does the owner need a premium? Is this fee worth paying?

3. To know love, you must love your master with the great power of love. Love is profound, like sunshine and rain, nourishing everything, and like running water in the mountains, refreshing. Only when you have deep love for the owner can you have no regrets in the pursuit of service, and you must have a loving heart to accommodate everything of the owner.

4. Managers know the specific affairs of property management services and know what to do to win the initiative in service. Property management services are most afraid of countless hearts and will be passively beaten.

5. Know how to do every service well. It should not only meet the requirements of laws and policies, but also conform to reasonable and moral norms. Property management enterprises should advocate learning from Comrade Lei Feng for a long time, and everyone should work hard to do good deeds.

(two) do a good job in property services, to ensure the quality of service in five aspects:

1, the pursuit of property management service quality to achieve Excellence, nuanced, continuous improvement, impeccable:

2. Establish the image of property management service, and show the appeal of civilization with smiling language and friendly behavior;

3. Improve the service ability of property management, pursue specialization and professionalism, and let employees know everything:

4. Pay attention to the characteristics of property management services. According to the needs of the owners, we constantly introduce personalized services with characteristics;

5, pay attention to the service effect of property management, owner satisfaction rate+surprise+social reputation;

(3) Four requirements for property management services:

1, adhere to the consistency of property management services.

2. Property management services should be transparent.

3. Maintain the durability and expansibility of high-quality property management.

4. Strengthen the standardization of property management services.

How to do a good job in property management (1) should further clarify the competent functional departments of property management.

Because there were no laws and regulations to regulate property management before, the property management departments in different places are not the same. With the implementation of property management regulations, property management departments should be unified. The Property Management Regulations stipulate that the real estate administrative departments of local people's governments at or above the county level are responsible for the supervision and management of property management activities within their respective administrative areas? .

(2) The planning and construction of residential areas need to be further improved.

Before the construction of the community, the urban planning department should control the construction planning of the community, further improve the infrastructure construction, pay special attention to the planning of office buildings and commercial buildings, and clearly point out that the ultimate property rights of office buildings and commercial buildings belong to all owners of the community (the construction costs of office buildings and commercial buildings are shared among the housing costs purchased by the owners). "Property Management Regulations" stipulates that the income from business premises will be used for infrastructure construction and property management in residential areas, which is the main way to reduce fees and reduce financial burden.

(C) to further strengthen the publicity of the importance of property management.

In view of the old idea that property management should be managed by the government, the significance of standardizing property management to improve people's living order and living environment is widely and deeply publicized by using effective channels such as radio, television and newspapers, and people's perceptual knowledge of market-oriented operation of property management is improved to rational knowledge.

(four) according to the upcoming implementation of the "Regulations on Property Management", formulate measures for property management in line with the actual situation of our county.

It is necessary to fully consider the different situations of each community and adopt different property management methods in a targeted manner. We can adopt the combination of enterprise management and owner's self-management (owner's self-management means that all owners in a certain area reach an agreement and the owners themselves take turns to undertake the property management in this area), and at the same time introduce the concept of urban management into China's property management. The charging standard of property management shall be determined by the government price department according to the income level of county residents and in accordance with the provisions of the Property Management Regulations.

(V) Further standardize the property management market in our county.

The administrative department of property management shall join hands with the administrative department for industry and commerce to strengthen the supervision and management of the qualification, ability and service quality of property management enterprises. The qualification of property management enterprises shall be examined and approved by the Provincial Construction Department. It is necessary to attach importance to the construction of political and legal quality of property management enterprises and their personnel, so that they can straighten out the service contract relationship with the owners or the relationship between services and services, and make it clear that the concept of property management is to manage the property for the owners according to the service contract, instead of putting the cart before the horse as the enterprise management staff, so as to truly realize the construction and standardized operation of the property management team in accordance with the provisions of the property management regulations.

(6) Further straighten out the relationship, intensify work, introduce property management mechanism in residential areas where property management is not implemented, change government-managed property into social-managed property, strive to do a good job in urban management, and further promote the process of urbanization.