Monthly work summary of property manager

Model essay on monthly work summary of property manager

Guide: Summarize the past and look forward to the future. Review the past, find problems and constantly improve yourself. The following is my model essay on monthly summary plan of property manager, welcome to read!

Chapter 1: The monthly summary plan of the property manager, model essay 20 13, is a year in which the project department has developed vigorously. Under the guidance of the company's correct policies, the project department has entered the normal stage of property management after moving in, decorating and relocating. Under the supervision, inspection and guidance of various professional departments of the company, the service management quality of the project department has been greatly improved. Although the workload is heavy and difficult, we will overcome the difficulties under the guidance of the company, and we are confident and capable of promoting the work of the project in an orderly manner. The annual work summary is a platform for us to sum up our achievements, find and correct shortcomings and deficiencies. On the basis of good results achieved this year, the project department will continue to improve and innovate in the work of 20 14 years, so as to raise our management level to a new level. The following is a comprehensive summary of the project work.

I. Completion of main service indicators in 20 13 years

1. Complete the project charging task comprehensively.

20,264 households were charged property fees on 20/0/3 of kloc, with a total cost of 2 15923 12.39 yuan, with a charging rate of 95.84%. In 20 13 years, 19592 households charged for heating, with a total cost of 32258 179. 15 yuan, with a charging rate of 92.66%.

2. Continuously optimize and improve the property management personnel.

Through the timely monitoring and monitoring of the staff's code of conduct and service quality, personnel adjustment and adjustment will be made in time, and outstanding talents will be gradually selected to enter the project to improve the overall service management level.

3. Establish a good relationship with the owner.

In the usual service, property management personnel take the initiative to contact the owners, communicate with the business owners through various ways (daily home visits, monthly return visits, telephone inquiries, and annual opinion questionnaires), listen to the opinions of the business owners, adopt reasonable suggestions of the business owners, and take corresponding corrective or preventive measures for the places where the business owners are dissatisfied, so as to meet the changing needs of the business owners and finally achieve their satisfaction. According to the survey and statistics on the opinions of business households, the satisfaction rate of telephone return visits by business households is 100%.

4. Improve staff's service awareness and strengthen training.

Through daily management and training, enhance the service concept of employees, improve work efficiency, and monitor in time. The project department shall conduct business training for employees every month according to the annual training plan, and conduct special training for the problems existing in employees' daily work. At the same time, various professional departments of the project also visit subcontractors regularly as planned.

Training has improved the professional quality and service awareness of project staff as a whole. Engineering department trained 8 times, customer service department trained 8 times, and security department trained 12 times.

5. Cooperate with the work of the group.

Participate in a week-long sales training of the group company. And organize the managers and supervisors of all departments of this project to preside over the meeting, cooperate with the sales department to number the newly opened community, and arrange personnel to distribute leaflets and related materials.

6, to assist the relevant government departments to do all the work.

Participate in the 3-day project manager training arranged by Langfang Housing Authority.

7. Supervise all departments to complete various tasks.

Second, the indicators completed by the customer service department

(1) Apply for maintenance and go through various procedures.

Fill in the maintenance service reception record every day, record the complaints and service items of the owner's calls and visits, coordinate and follow up the results, and give feedback to the owner and call back in time. This year, owners submitted 33,265 maintenance orders, and public areas submitted 5,480 maintenance orders, maintaining more than 2,900 square meters of roads. There are112 households with renovation procedures, and 922 households have undergone renovation acceptance, with 1065438 copies of the owner's residence certificate and 1485 copies of the house ownership certificate. 1992 households went through the check-in and name change procedures. About 4873 long-term parking cards and long-term card renewals were handled.

(2) Issue all kinds of notices in time.

This year, our project issued 82 written notices to the owners. The SMS sender sent a total of 965,438+0 notifications. The purpose of the notice is timely, detailed, clear and accurate. At the same time, they actively cooperated with the contents of the notification and made relevant explanations.

(3) Establish and improve the owner's archives work system and update the owner's archives in time.

In order to better improve the owner's files, our project updated and sorted the owner's electronic files and paper files in time. At the same time, perfect rules and regulations such as data confidentiality and borrowing are formulated for the owner's information, and the purchase agreement of the basement owner is sorted and kept, and the basement owner's information is updated in time. Make sure it's documented.

(4) handle the three-level qualification approved by the property enterprise and the filing materials of the price bureau, and handle the three-level qualification approved by the property enterprise and the filing of the price bureau. All the required materials are ready and handed over to the corresponding management department.

(5) Complete the docking with the digital platform.

In order to better serve the owners, strengthen management and improve the service level, the Group has established a digital platform. The customer service department is entrusted with the important task of docking with the digital platform business. After many communication and coordination between the two parties, the project situation, business process, personnel file information and owner file information have all been docked and gradually entered the right track.

(6) Data collation of bottom-level merchants (mainly leasehold)

By the end of this year, most of the residential leaseback business has expired. In view of this, our project rearranged the data of residential leaseback business and issued a notice of moving in to the expired business. Ensure the handover.

(7) Mailroom work: sending and receiving letters.

This year, my project manager is also in charge of the mailroom. Under the condition of not affecting normal work, 7,257 registered letters, parcels and money orders were sent and received, 5,678 newspapers and 578 magazines were sent and received. My project should be notified and distributed in time and recorded in detail. For 6,665,438+0 registered letters, parcels and money orders that have not been received in time, return to the post office regularly and make corresponding records for reference.

As a property manager, I have the responsibility to create a good living environment for residents and lead them to build their own homes. In the previous work, I led all the staff to carry out their work smoothly, and with the cooperation of community residents, I effectively implemented various business work. In the new year, I made a personal plan for the property director:

I. Public affairs in three communities

1. Carry out leasing business services in an all-round way, hold a general mobilization meeting for all employees, clarify the significance and purpose of leasing services, unify thoughts, and collectively learn related business promotion contents and business handling operation procedures to ensure the normal work.

2. In order to improve the cost collection rate and ensure a virtuous circle of finance, property assistants, front desk staff and team leaders and above were organized to study the cost recovery workflow in the form of special meetings.

3. In the form of special meetings, organize the management backbones and relevant staff of the three communities to collectively study the case notification management system, case notification operation flow chart and related work forms, clarify the responsibility relationship, prevent the recurrence of similar negative cases, and comprehensively improve the quality of management services, which is also the top priority in the work plan for 2009.

4. Formulate management regulations for security equipment, including walkie-talkies, batons, past computers, etc. And recognize the real implementation of the team, clarify the responsibility relationship, who is responsible for the damage, and put an end to all kinds of unreasonable use.

5. Review all aspects of the three communities since July last year, so as to compare and analyze, find out the gaps, and formulate more feasible concrete measures for the next step of work improvement.

Second, xx Hua Ting Project

1, fully grasp the handover of building 30-35 to ensure the satisfaction of the owner.

2. The supervision and management office shall make and install 26-29 motorcycle license plates in time; And urge the management office to issue a notice in time, requiring the owners to complete the lease and parking procedures at the management office before May 20th, and the motorcycles in this area will be fully charged from June 1 day. Before implementation, coordinate the security guards to do the implementation work well.

3. Continue to follow up the greening and planting work of Buildings 26-29.

4, supervise and urge the timely completion of partial green belt incomplete blank replanting work.

5. Supervise the Engineering Department to complete 30-35 related supporting projects, such as roads, landscaping, monitoring center, warehouse, parking space planning, etc.

6. Do a good job in personnel adjustment and recruitment of individual positions (such as greening team leader in place and backbone of management office in place, etc.). ) to ensure the normal operation of the project.

7. Draw up the Plan for the Establishment of the First Owners' Committee of xx Hua Ting and a series of work measures for the preparatory meeting, so as to lay a good foundation for "creating a city and creating excellence".

Three. Xx residential project

1. Strengthen the uncooperative management of some motorcycles in the third phase, give play to the role of identification, strengthen the parking after handling the lease procedures, and strengthen the charging work.

2, strengthen the fourth and fifth motorcycle rental management, put an end to all kinds of long-term random parking phenomenon, maintain normal order.

3. Coordinate with finance to deal with bad debts in time.

4. Supervise the overall inspection of the infrared alarm system of the project, find problems and make corresponding improvements to ensure the sensitivity and normal operation of the system.

5. Mobilize the demolition of shacks built by individual owners in private gardens without affecting the overall beauty.

6. Supervise and improve the data management of shops in residential areas of this project.

7. Supervise the deadwood treatment in some parts of the stairs in Phase I and Phase II to maintain the integrity of the property.

8, supervise and urge to do a good job in the fifth stage ***7 interphone troubleshooting.

Four. Xx project

1. urge to sort out the housing files of building 12- 15 (* * * 36 households, 32 households recovered the building).

2. Do a good job in the use and maintenance of the peripheral red line alarm, including the pruning of green plants on both sides of the inner and outer periphery.

3. Make the on-site tracking and verification of safety alarm, and clearly define the relevant requirements for lifting alarm and recording operation to avoid negligence.

4. Follow up the opening of the clubhouse swimming pool, and do a good job in management and maintenance, including ticket sales and water quality treatment of the swimming pool.

5. Supervise the related ancillary works of Building 12- 15, including the installation of ground railings for overhead parking spaces, the definition of parking space property rights (the company requires the sale of overhead parking spaces), landscaping, and the improvement of security rooms, monitoring rooms and warehouses.

6. Follow up the installation of community fitness equipment.

7. Supervise the recovery of various expenses.

8. Follow up the installation of the seventh broken glass door leaf.

9. Follow up the replanting and transformation of some greening plants (for example, three dying palm trees at the gate should be replaced).

Verb (abbreviation for verb) Other matters

1, xx "Shiduo" investment registration and other work cooperation.

2. Carry out daily work according to the requirements of the company agenda.

3. Coordinate relevant departments to complete various tasks.

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