What is the public-private relationship of property management?

The essence of the relationship between the public and the public refers to the two-way communication between the organization and the public. As two basic subjects in property management-property management companies and owners, the importance of information exchange between them is self-evident. The so-called information exchange refers to the whole information exchange process in which the property management company responds to the owners' opinions, suggestions, consultations, complaints and requests on property management, and the owners respond to the services provided by the property management company. So how should property management companies communicate with owners, manage customers' information, improve their own management level and provide quality services for owners? It is believed that in order to control and manage the whole process of this information exchange, the following three stages should be specially done. First, the early intervention stage of property management.

Second, the stage of property handover and owner occupancy. At present, the information exchange between property management enterprises and owners is mainly reflected in the following four aspects: 1, property takeover acceptance. 2. Preparation before delivery. 3. Go through the formalities of owner's occupation. 4. The owner moved around.

Third, the daily management service stage is the most frequent contact stage between property management enterprises and owners. To do a good job of information exchange, property management companies must "take the initiative", mainly to control the process of information exchange, and control the process of "information collection-information processing-information feedback" according to the basic process principles of public relations activities. To control this process well, we think we can start from the following aspects: 1, information collection. 2. Information processing. The information processing process mainly includes three steps, namely, information sorting, information forwarding and processing result feedback. 3. Information feedback. Refers to the competent information department in the property management company, which timely feeds back the processing results of the information reflected by the owners to the owners in various forms.