Anhui property complaints

Notice No.65 on Printing and Distributing the Three-year Action Plan for Continuously Rectifying and Regulating the Order of the Real Estate Market in Anhui Province [202 1].

Municipal Housing and Urban-Rural Development Bureaus (Urban Construction Bureau, Urban Management Bureau, Housing Management Bureau, Housing Construction Center), Development and Reform Commission, Public Security Bureau, Natural Resources and Planning Bureau, Internet Information Office, Taxation Bureau, Market Supervision Bureau, Banking Supervision Branch and Letters and Calls Bureau:

In order to implement the Notice of the Ministry of Housing and Urban-Rural Development and other eight departments on Continuing to Rectify and Regulate the Order of the Real Estate Market (J&F [2021] No.55), the Provincial Department of Housing and Urban-Rural Development and other nine departments have formulated the Three-year Action Plan for Anhui Province to Continue to Rectify and Regulate the Order of the Real Estate Market, which is hereby printed and distributed to you. Please implement it carefully.

Anhui Provincial Department of Housing and Urban-Rural Development

Anhui Provincial Development and Reform Commission

Hui Anhui Provincial Public Security Department

Anhui Provincial Department of Natural Resources

Anhui province internet information office

People's Republic of China (PRC) State Taxation Bureau Anhui Provincial Taxation Bureau

Anhui province market supervision management bureau

Anhui Supervision Bureau of China Banking Regulatory Commission

Bureau for Letters and Calls of Anhui Provincial People's Government

202 1 August 16

Three-year action plan for the continuous improvement and standardization of the real estate market order in Anhui Province

In order to implement the Notice of the Ministry of Housing and Urban-Rural Development and other eight departments on continuing to rectify and standardize the order of the real estate market, focus on the difficulties and pain points strongly reflected by the people in the housing field, earnestly do a good job in rectifying and standardizing the order of the real estate market, and safeguard the legitimate rights and interests of the people, this plan is formulated in light of the actual situation in our province.

I. Work objectives

By continuing to intensify efforts to rectify and standardize the order of the real estate market, efforts will be made to solve outstanding problems in the housing sector that are strongly reflected by the people and highly concerned by the society. Strive to use about three years to achieve a significant improvement in the order of the province's real estate market, effectively curb illegal activities, continuously improve the market supervision system, basically establish a supervision information system, and gradually form a working pattern of all departments working together. Contradictions and disputes in the real estate sector have been significantly reduced, and complaints about housing-related letters and visits have been significantly reduced.

Second, the main points of rectification

(1) Real estate development. Real estate development enterprises start construction in violation of laws and regulations; Not according to the construction drawing design documents development and construction; Failing to deliver the house on schedule as agreed in the house sales contract; Housing leakage, cracking, empty drum and other quality problems are outstanding; Failing to build supporting facilities in accordance with the standards for the construction of supporting residential quarters.

(2) buying and selling houses. Publish false and illegal real estate advertisements and publish false housing information; Hoarding property and housing; Misappropriation of transaction supervision funds; Handle or assist in handling non-personal housing loans such as "commercial loans" and "consumer loans" for purchasing houses; Assist property buyers to illegally evade taxes and fees on house transactions; Illegal collection of advance payment, "tea fee" and other fees, disguised price increases; Infringe on consumers' rights and interests by using unfair format clauses; Bundled sales between parking spaces and storage rooms; Fabricating and spreading false information, disrupting market order.

(3) Housing lease. Failing to submit the opening report for operation; Failing to submit the relevant lease information truthfully and completely as required; The network information platform fails to fulfill the responsibility of verifying the qualification of the information publishing subject; Deduct the rent deposit; Forced eviction of tenants by violence, threats, etc.; Carry out housing rental consumer loan business in violation of regulations; There are high-risk business behaviors such as "AG low output" and "long income and short payment"; Failing to handle the rent supervision as required.

(4) Property services. Failing to provide services in accordance with the contents and standards stipulated in the property service contract; Failing to publicize the relevant information such as the standard of property service fees, the operating income of some owners and the use of maintenance funds; Charging fees beyond the standard of charging items agreed in the contract or publicized; Unauthorized use of some owners * * * to carry out business activities, embezzlement and misappropriation of some owners * * * operating income; Refusing to withdraw from the realty service project without justifiable reasons after the realty service contract is dissolved or terminated according to law.

Third, earnestly rectify according to law.

(1) Collect problem clues through multiple channels. All localities should conduct a comprehensive investigation on real estate development, housing sale, housing lease, property services and other fields, promptly publish the report telephone number in the news media, government hotline and portal website, and open the report mailbox. Illegal acts reported by the masses or exposed by the media should be investigated and dealt with in a timely manner according to law. Dock with the petition department, comprehensively sort out the complaints in the real estate field in recent years, and find clues to the problem. Combined with the "double random and open" spot check and special inspection, the list of remediation problems was supplemented and improved.

(two) the establishment of rectification work ledger. All localities should sort out the problems one by one, check and verify them, establish rectification work accounts by classification, and form "four lists" (namely, list of problems, list of causes, list of responsibilities and list of measures). It is necessary to establish a transfer supervision mechanism, regularly supervise and dispatch, implement sales number management, achieve "in and out", rectify a sales number and a sales number, and dynamically adjust the ledger list.

(3) investigate and deal with illegal acts. All localities should strengthen departmental coordination and concentrate their efforts. For illegal real estate development enterprises, intermediaries, housing leasing enterprises, property service enterprises, financial institutions, online media and employees in the region, measures such as warning interviews, suspension of business for rectification, revocation of business licenses and qualification certificates shall be taken according to law, and public exposure shall be made; Anyone suspected of committing a crime shall be transferred to the public security and judicial departments for investigation and punishment according to law. Focus on the supervision of enterprises with high operational risks such as overdue debts, large-scale delay in delivery of houses, and more negative overdue grievances.

(4) Check and reform, and establish a long-term supervision mechanism. It is necessary to comprehensively analyze the blind spots and loopholes in the supervision of investigation and handling matters, adjust and improve relevant policies in a timely manner in conjunction with relevant departments, improve regulatory measures, and tighten the cage of the system.

Fourth, the implementation steps

(1) Mobilize deployment, self-examination and self-correction. (202 1 before the end of September)

All localities should refine the plan as soon as possible and hold a mobilization meeting for deployment. Urge all real estate developers, intermediaries, property services and related financial institutions to carry out self-examination and self-correction in accordance with the requirements of national and provincial special rectification, correct the existing violations of laws and regulations themselves, and submit written materials for self-examination and self-correction to the local competent authorities.

The second stage: inspection and rectification stage. (202 1 10 —2024)

1. Comprehensive review. All localities should strictly review the self-inspection rate of enterprises on the basis of reaching 100%. Arrange the progress reasonably. In principle, within three years, the audit rate of projects (enterprises) that are on sale, under construction and providing services should reach 100%.

2. Focus on inspection. In the near future, we will focus on the inspection of bad enterprises with letters and visits from the masses, concentrated complaints and media exposure, with an annual inspection coverage rate of not less than 25%. The verified violations of laws and regulations shall be promptly dealt with according to law.

3. Guidance and supervision. The joint meeting of the provincial real estate market regulation will organize relevant member units to monitor, evaluate and assess the overall situation, self-examination, review and key inspection of the real estate market order rectification in various cities.

The third stage: the establishment of rules and regulations and the improvement of supervision level. (throughout the whole process)

All localities should thoroughly analyze the root causes of the problems behind the investigation, study and establish a sound market supervision and internal supervision mechanism, focus on filling shortcomings from the source, and promote long-term and long-term special rectification. It is necessary to enhance the ability of the supervision team and strengthen the construction of professional skills and style.

Verb (abbreviation for verb) job requirements

(1) Strengthen coordination and linkage among departments. The housing and urban construction (real estate management) department is responsible for leading the organization and implementation of this special rectification, formulating the action plan, organizing a thorough self-examination, handing over the problem clues, summarizing the processing results, summarizing the information, and investigating and handling illegal acts in the real estate field in conjunction with relevant departments according to their duties. Urban and rural construction departments are responsible for investigating illegal construction of real estate development projects and housing quality problems. The urban management department is responsible for receiving cases transferred by relevant departments in time, exercising the right of punishment according to law, and strengthening the connection between urban management law enforcement and residential property management supervision. The development and reform department is responsible for incorporating illegal information in the real estate sector into the national credit information sharing platform, and promoting all departments to jointly punish relevant enterprises and employees for dishonesty according to laws and regulations. The public security department is responsible for investigating suspected contract fraud, illegal fund-raising and other criminal acts in the real estate field. Natural resources and planning departments are responsible for investigating and dealing with problems such as starting work without obtaining land according to laws and regulations. The tax department is responsible for investigating and dealing with illegal evasion of taxes and fees on housing transactions. The market supervision department is responsible for investigating and dealing with false and illegal real estate advertisements, illegal prices, and violations of consumers' rights and interests by using unfair format terms. According to the national division of labor, the financial management department is responsible for investigating and dealing with illegal issues such as illegal credit funds flowing into the real estate market and illegal provision of financial support for bid bond and land price. The petition department is responsible for sorting out the outstanding problems of letters and visits in the housing field and cooperating to resolve contradictions and disputes. The network information department is responsible for investigating and dealing with issues such as publishing false real estate information through the network.

Local leading departments should take the initiative to take the lead, jointly with relevant departments, improve the work consultation mechanism, rationally dispatch law enforcement forces, investigate and deal with them according to laws and regulations, report the progress of the ledger on time, urge the implementation of rectification, and promote the detailed implementation of rectification work.

(2) Set up special classes. In Hefei, Fuyang, Chuzhou, Bengbu, Suzhou, Bozhou, Wuhu and other cities with more contradictions and disputes in the real estate field and a large number of letters and visits from the masses, in order to ensure the orderly development of special rectification work, a leading group for rectifying and standardizing the order of the real estate market should be established and reported to the municipal leaders as the team leader to coordinate and solve outstanding problems. Under the leading group, there is an office, a special work class is set up, and personnel from relevant departments are concentrated to carry out their work, so as to ensure that the special rectification actions are carried out in a solid manner.

(3) Strengthen supervision, evaluation and examination. Leading departments around the country should submit the work ledger to the Provincial Department of Housing and Urban-Rural Development before the end of each month, and submit the work development, typical cases and experiences at the end of each quarter. The Provincial Department of Housing and Urban-Rural Development reports the progress of local work every six months, and sends a copy to the relevant state departments and municipal people's governments. In accordance with the requirements of the state and the province to implement the real estate market regulation and evaluation methods, and commend the cities with effective rectification work and obvious results; Conduct interviews and accountability for cities with outstanding problems in the real estate market order and failing to properly fulfill their regulatory responsibilities in time.

(4) correctly guide public opinion. All localities should comprehensively use newspapers, television, radio, Internet and other news media, strengthen positive publicity, correctly guide public opinion, timely sum up and promote rectification work practices, experiences and achievements, publicly expose typical cases of violations of laws and regulations, and play a warning and deterrent role. The website of the housing and urban-rural construction department should set up a publicity column to form a strong rectification atmosphere and create a good public opinion environment for the rectification work.

Contact person of the Provincial Department of Housing and Urban-Rural Development: Xu Xiangdong, tel: 6287 1975.

Contact person of Provincial Development and Reform Commission: Zhang Han, Tel: 62602693.

Contact person of provincial public security department: Wei Qiang, tel: 6280 1269.

Contact person of Provincial Department of Natural Resources: Chen, Tel: 62553096.

Contact person of provincial network information office: Shi, tel: 62609 135.

Contact person of Provincial Taxation Bureau: Ge Cheng, Tel: 62836308.

Contact person of Provincial Market Supervision Bureau: Ma Weiqi, tel: 633560 15.

Contact person of Anhui Banking Insurance Regulatory Bureau: Fang Shengqi, tel: 65 192565.

Contact person of Provincial Bureau of Letters and Calls: Yang Zhonghua, Tel: 62603427.

Source: Anhui Provincial Department of Housing and Urban-Rural Development