Toll collector's year-end summary

Year-end summary of toll collectors (6 general remarks)

Time flies, and before you know it, it will be the end of the year. Are there any gains or losses this year? Is there any experience worth sharing? At this time, how can the most critical year-end summary fall! I believe that writing a year-end summary is a headache for many people. The following is my year-end summary (6 general remarks), which is for reference only and I hope it will help you.

Toll collector's year-end summary 1. In Xuemei Dongyang, 20XX years of busyness will gradually pass. Under the leadership of the leadership, I am keen on my job, strict with myself, abide by various systems, straighten my post, and always maintain a "modest, cautious and self-disciplined" working attitude. I started working in 20XX, and I worked in the company for the next ten years.

First, strengthen the collection of management fees

In view of the fact that property management is a service industry with high investment, high cost and low return, in order to ensure the continuous and normal management, it is necessary to collect management fees, make targeted door-to-door collection and telephone collection, and make records. At the same time, some "nail households" are given oral publicity to publicize the certainty of management fees, giving some hints in their hearts and slowly changing the consumption concept of owners.

Second, the warranty situation

Because the building is older, the public facilities in many buildings have been destroyed, so when leaving the house, we should report the situation to the leaders in time, so that they can be guaranteed in time and give the owners a satisfactory praise.

Third, service attitude.

Because the charging work is the window of the whole property management company, we should smile and explain more in attitude, maintain good communication with the owners, smile, stand, say hello and sit down, and strive to practice the service promise of "being amiable, never tired of asking questions, not anxious and patiently explaining", do it with full work enthusiasm, do our best, be kind to the elderly and be patient with grumpy people.

Fourth, in terms of ideology, politics and study.

Ideologically, politically and academically, we should strive to improve theoretical literacy, earnestly study professional knowledge, support leaders, abide by the law, constantly improve the ability to solve practical problems, and complete various tasks assigned by leaders on time and in quantity.

Fifth, in terms of schedule life.

I unite my colleagues, be enthusiastic about others, do more things and care less, help colleagues in need and actively cooperate with leaders.

Six-year or XX-year work plan

XX is about to turn over. Next year, I will further improve my service level, reduce mistakes, and ensure that I have a detailed understanding of the buildings I manage when I go to the next household. I can record the situation, area, management, expenses, units and residents of each building, improve my own quality, and be a toll collector who is satisfied with the leaders and owners.

Toll collector's year-end summary 2 Time flies. In a blink of an eye, I have been working happily in xxx toll station for 4 months. In the past few months' work, under the leadership of webmasters xx and xx, I have been able to collect fees calmly and accurately every day, skillfully operate the equipment and summarize the personal work of expressway toll collectors. This experience is of great help to my future work. Now let me sum up my experience and feelings in these months.

First of all, in terms of service attitude

I know that the image of toll collector represents the image of the whole xxx toll station, so I always dress neatly as required. I always pay attention to my service attitude and use polite language in my work. Charging work is a window industry, and the drivers I contact are all good and bad. Of course, many drivers understand and support our work, but some drivers are full of grievances, complaining and even swearing. I held back my temper when I met these drivers who were not good at exporting. Instead, we should explain it to them in polite language, resolve it with a kind smile, and let them understand our work, so as to cooperate with our work and pay the fees smoothly. I have never quarreled during my work.

Second, the charging work

At the beginning of the trial charging work, I studied hard and practiced hard. Ask if you don't understand, and you will soon be proficient in operation. Now with the arrival of the peak season, the number of passing vehicles is gradually increasing, especially on holidays. In this case, in addition to trying to improve efficiency, I also make sure that every car carefully checks the model, issues tickets carefully, carefully checks tickets, carefully counts banknotes, carefully lifts poles and meticulously does a good job. At the same time, in order to do a good job, I always pay attention to the cooperation with webmasters, inspectors and monitoring rooms, ask for instructions and report problems in time, correct and solve problems in time, and effectively reduce the error rate. Over time, the number of posts has increased, the work efficiency has been greatly improved, and the business has become more skilled. I remember it was xx, xx, and the child had a high fever at 9 pm. I take my children to the doctor. It's already 3: 00 a.m. on xx day after the child has finished intravenous drip. I only slept for three hours and then went to work. Since 16 took over, my arm has been tired and sore. Even in the evening, there are many large dump trucks passing by, and the fee for this day is N yuan, setting a record for the single charge of all stations in the whole line.

Third, daily life.

Everyone in my class calls me "Big Sister". As a big sister, I always care about my brothers and sisters. In front of them, whether in work or life, I am strict with myself, work hard and get less, set an example and help comrades enthusiastically. For example, in order to have a clean and tidy living environment, I always take the lead in cleaning regardless of fatigue and drowsiness. In order to make everyone eat better, I often go to the canteen to help pack jiaozi, steamed buns, pick vegetables, and sometimes bring some fresh vegetables. I am also very happy to see everyone eating happily.

I know that I am far from the requirements of the leader in any way. In the future, I will continue to obey the arrangement of the leader, actively cooperate with the work of the deputy stationmaster, and improve my professional level and ability and quality through continuous learning. Be a qualified toll collector who is assured by the leader, satisfied with the driver and dedicated to his post.

Toll collector's year-end summary 3 Time flies, and a tense and fulfilling year has passed. During this year, I worked and studied here, constantly honed my working ability in practice, and greatly improved my professional level. This is inseparable from the help of leaders and everyone's support. Thank you very much!

As a toll collector, I smile and sit in front of the computer, repeating the simple operation of charging once and paying once every day. You don't need high technical content, and you don't have to bear the huge pressure of life trust like doctors in other departments. This may also be the charging work in everyone's eyes. In fact, the job of toll collectors is not only to collect money and ensure accuracy. In any hospital, the toll collector is the window unit, and the toll collector is the first thing patients have to face. The toll collector not only represents the image of the hospital, but also maintains the image of the hospital at all times. A good toll collector will give patients a spring breeze service in the shortest time, and be satisfied with the charges and the hospital.

I will report my work in XX years to you.

First, charging work

XX this year, there are many trivial things, and the work is repeating mechanical work every day as everyone thinks, but I am not simply repeating mechanically. I try my best to serve every patient and set up a good image. At the same time, we are also promoting these ideas in hospitals. We should not only do superficial things well, but also go deep into them and see the real connotation, so as to improve and do a good job. Under the guidance of finance, seriously study the relevant system regulations and better complete all the work.

Two, the new rural cooperative medical care, medical insurance work

Our hospital became a designated medical insurance unit in March of XX and a designated hospital for the new rural cooperative medical system in February of XX. Although we had several trainings in related fields before, I was still a little nervous at first. Thanks to the trust and support of the hospital leaders and their help, I gradually learned about the new rural cooperative medical insurance policy and mastered the knowledge of the new rural cooperative medical insurance in continuous operation. The new rural cooperative medical system and medical insurance not only simply master knowledge, but also apply it to practice. Now when I face every patient, I will ask first, do you have medical insurance? Can you reimburse me? This not only reduces the trouble of patients, but also reduces the trouble of hospitals. I have mastered the process of outpatient hospitalization of medical insurance patients. Because there are fewer patients with medical insurance, the operation is still slow. I will strengthen the training and study of medical insurance-related operations in the future.

Four. XX year work plan

XX year is about to turn over, the footsteps of XX year are in my ear, one year's work has become a thing of the past, and even the best results have turned into clouds. I will work harder in XX years:

1, further improve service level, reduce errors, ensure service quality and satisfy patients. Patient satisfaction is the best praise for my work;

2. Seriously study the knowledge of the new rural cooperative medical system and medical insurance, master the policies of the new rural cooperative medical system and medical insurance, and cooperate with the medical insurance office to do all the work according to the requirements of the hospital;

3. Strictly abide by the various systems of outpatient charges and hospitalization charges to ensure that the money certificate is consistent; Strengthen communication and cooperation with various departments, make maximum use of the existing resources of the hospital, serve patients and contribute to the development of the hospital.

Finally, I would like to thank the hospital leaders and colleagues for their trust, support and care and help in my work and life. This is the greatest affirmation and encouragement for my work, and I sincerely thank them! In the future, I implore leaders and colleagues to correct my shortcomings. Your criticism and correction are the driving force for my progress.

Toll collector's year-end summary 4 This year, I worked and studied with everyone. We have become familiar from strangers, and I have learned valuable work experience from other comrades, which has greatly improved my professional level and gradually made me competent for my present job, which is inseparable from the help of leaders and the support and encouragement of everyone. My station organizes two military training studies every month, which improves the discipline of work while exercising, and achieves "prohibition without stopping". In the learning process of the team, we learn letters from superiors, understand the guiding ideology, exchange work experience with each other, and strive to build a first-class collection team with our high-quality service. In addition, under the unified organization of the station leaders, we also carried out various forms of post competition activities, which not only mastered the theoretical knowledge, but also improved the practical operation level. At work, I mainly ask myself around the following aspects:

First, strengthen their own ideological education, be strict with themselves, and establish a correct outlook on life and ideological and moral values. Report to the monitor in time when you encounter difficulties, and constantly improve yourself through communication with everyone. It laid a good ideological foundation for better completing various tasks in the work.

Second, do a good job in civilized service and vigorously advocate the awareness of civilized service. Strictly abide by the smiling service in daily work, warmly serve every driver and passenger, sing, collect and pay, and strive to establish a good image of the toll station and provide the best service and help for the majority of drivers and passengers.

Third, improve your business level and be proficient in various operating skills. In our daily work, we often exchange work experience with each other and sum up mistakes in our work. Although charging is a relatively simple job, it is not easy to do a simple thing for thousands of times without making mistakes, and it is not easy to do an easy thing for thousands of times without making mistakes. "Only by constantly learning from each other's strengths and constantly summing up work experience can we constantly improve ourselves and do our best.

Fourth, strengthen their own safety education and enhance their sense of responsibility. Safe production is the premise of normal work. Only by firmly establishing safety awareness can the loss of life and property be minimized. Through continuous safety study, I can truly achieve "safety first, prevention first."

Toll station is a bridge and a window. Therefore, we should be strict in self-discipline and sincere in our daily work. Even when I meet drivers with rude attitudes, I use polite language and explanation and sincere service attitude to resolve the dissatisfaction of drivers. Try to satisfy every driver and passenger. We are a service industry. Without drivers and passengers, there is no such business. Therefore, we should treat every driver and passenger with gratitude.

There is no distinction between high and low jobs, and you can make extraordinary deeds in any position. Over the past year, although some achievements have been made in the work, there is still a big gap with the requirements of the leaders. In the future work, I will work harder to repay everyone and be a highway toll collector who satisfies the leaders and drivers.

The toll collector's year-end summary 5 is nervous, and the whole 20xx year is coming to an end. During this year, I studied and worked with you. We have established sincere friendship with each other, honed our working ability in practice and greatly improved my professional level. Of course, this is inseparable from the help of superiors and everyone's support. Thank you very much!

Over the past year, under the leadership of the bureau and station, guided by the important idea of creating a harmonious highway, I have continuously enhanced my charging ability around civilized charging, courteous service, seeking truth and being pragmatic, and pioneering and innovative. For my station to complete the annual collection task and promote the sustained, rapid and healthy development of the charging work, I have made my due contribution. Over the past year, I have been strict with myself ideologically, diligent in my work, hard and simple in my work style, and pragmatic in my work, and have successfully completed various tasks arranged by leaders and teams. Dedicated to the cause of charging and working hard, the main situation is now reported as follows:

I. Ideological work

As the saying goes, "It's never too old to learn". I have been strict with myself in all aspects and strive to improve myself in order to adapt to the situation of social development more quickly. Through reading, I have the courage to dissect myself, dissect myself, face myself squarely and improve my quality. First of all, ideologically, actively strengthen the study of political theory knowledge, and at the same time strengthen the understanding of external current affairs. Through studying, I can improve my political sensitivity and discernment, stand firm and keep my faith, so that I can always keep a clear head in the face of big and big issues. The second is to implement it in action. Theory comes from practice and is higher than practice. In the past year, I studied my own work, paid attention to strengthening the understanding and mastery of theoretical knowledge, promoted the perfection of my knowledge structure and knowledge system, and further strengthened my professional knowledge.

Second, the work situation

I strictly abide by the rules and regulations of the station and adhere to the provisions of the levy. Conscientiously implement the working principle of "no job leakage, no exemption from inspection in recruitment", never be late for work, never leave early, take the initiative to ask for leave when something happens, respect leaders, unite colleagues, provide smiling service for drivers and passengers during the charging process, take the initiative to solve problems for drivers and passengers, abide by service standards, strictly abide by the content, closely combine charging work with civilized service, and establish a good charging image in society. Usually, I manage my family diligently, work hard and complain, treat others sincerely, have harmonious interpersonal relationships, and never make unprincipled disputes. I always regulate my words and deeds with the requirements of a toll collector, and constantly cultivate my comprehensive quality and ability.

Three. Existing problems and plans

Although after some efforts, my business level has improved a lot, but it needs to be further improved. In my future work, I will strengthen theoretical and professional study and constantly improve my professional level. In the future, under the leadership of the station leaders and teams, I will work harder to make by going up one flight of stairs work.

In 20xx, I have made some achievements in charging, but we know that these achievements are the result of the care and support of superior leaders and the cooperation and assistance of comrades. However, there are still some problems in my work: my personal ability needs to be further strengthened in terms of civilized charging, thoughtful service and millions of errors, which requires me to practice and think constantly, improve and strengthen, innovate and understand in my future work. In the future work, I will redouble my efforts to learn all kinds of business knowledge, give full play to my special skills, make more contributions to the station, resolutely obey the instructions and arrangements of the leaders, conscientiously do my job well, do a better job, and make the future of Tunliu toll station more brilliant!

Toll collector's year-end summary 6. Our hospital always adheres to the spirit of instructions from higher authorities and pays close attention to the implementation of policies. The broad masses of the people are very satisfied with our charging work. In order to promote the charging work in our hospital, we should focus on the overall situation, start from small things, and often conduct self-examination and self-correction.

First, carry out the spirit and establish an image.

Our hospital has carefully studied all kinds of documents and regulations issued by the higher authorities, improved its understanding of charges, resolutely implemented the policy of "strictly administering education and standardizing management", conducted a serious investigation on the charging behavior of our hospital from the perspective of implementing the party's work spirit and stressing the overall situation, in accordance with the regulations of the State Council and local governments on the management of hospital charges, and in accordance with the unified arrangements of the higher authorities, and found no problems. The general requirements of the hospital for charging work are: "strict standards, strengthened management, strict investigation and strict implementation", and gradually improve the supervision and restriction mechanism for charging.

Second, grasp the * * * tube together to nip in the bud.

According to the requirements of the National Development and Reform Commission, in addition to charging in accordance with the prescribed items and standards, fees are charged in strict accordance with the requirements of superiors. According to the principle of "whoever is in charge is responsible", the hospital has formed a leadership system of "unified leadership by the party and government, and all departments are in charge of * * *", forming a responsibility system for inspection and rectification at all levels in our hospital, and increasing the intensity of treatment and prevention from the source. Since we have mastered the policy and paid attention to the methods, there is no phenomenon of arbitrary charges and hitchhiking charges, we must take further effective measures to consolidate the achievements made in hospital charges.

Third, establish a system of rules and regulations and pay close attention to implementation.

On the basis of in-depth study, image building, extensive publicity, highlighting key points and taking precautions, our hospital can improve the rules and regulations in time and effectively promote the implementation of this work.

1. It is not allowed to set up projects, raise standards and expand the scope of fees without authorization, and it must be strictly implemented in accordance with the Yunnan Provincial License for Fees.

2, teachers are not allowed to recommend to patients to sell goods.

3, prohibit other forms of compulsory fees, put an end to the "ride fee".

4. The hospital charges are open and transparent, and the list of book fees is made public, so that the broad masses of the people can rest assured.

In a word, we will continue to study hard and establish a good image of the hospital, and the broad masses of the people will do practical things to speed up the development of medical care.

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