Summary of property director's work

Model essay on work summary of property director

Time flies and a piece of work is over. What achievements are worth sharing in retrospect? I think you need to write a work summary. How to write a work summary to attract more attention? The following is a summary essay about the work of property supervisor that I compiled for you. Welcome to read the collection.

Summary of Property Director's Work: Model essay 1 Looking back on 20xx, my work has also experienced an extraordinary experience. In March, I came to xx Property with simple curiosity and started a new milestone in the harsh environment. The work content is wrapped in familiarity and unknowns, which urges me to make more efforts to learn and challenge. One year passed quickly, and with the help of department leaders and colleagues, I quickly became familiar with and competent for the job responsibilities of the property manager. At the end of the year, everyone should sort out the past and plan the future. At this moment, I will summarize my work in the past year as follows:

I. Property service work

Property work mainly includes daily maintenance, complaint handling, charging, infrastructure and equipment maintenance, environmental sanitation, mosquito and fly disinfection; There are also study and training, inspection by higher authorities, etc.

The collection of management fees and the rectification of facilities and equipment problems in the community are the main tasks of the management office in 20xx. With the full cooperation of colleagues from all departments of the property management company, most of the work has been successfully completed.

Second, the office work

Office work is a brand-new field for me, and there are many things to do, including document processing, document management, document approval and so on. Faced with a lot of trivial routine work, it is necessary to strengthen work consciousness and pay attention to speeding up the pace of work; Improve work efficiency. Handle everything calmly, strive to be comprehensive, accurate and moderate, and avoid omissions and mistakes.

Third, there are shortcomings.

Based on the professional attitude of "working for myself", I have worked creatively and achieved some results, but there are also some problems and shortcomings. Mainly manifested in:

First, the property manager is a new post for me, and a lot of work has to be done while groping, so the work efficiency needs to be further improved.

Second, some work is not meticulous enough, and some work is not well coordinated;

Third, the ability to provide effective decision-making data for leaders needs to be further improved;

Fourth, communication with department leaders and company employees needs to be strengthened.

Fourth, the direction of efforts.

First, strengthen study and broaden knowledge. Study hard the knowledge of real estate industry and related property laws and regulations.

Second, based on the principle of seeking truth from facts. Pay attention to the coordination and communication among all departments of the company; Effectively form unity. The atmosphere of teamwork.

Third, provide effective data for leaders.

"If you don't accumulate frog steps, you can't travel thousands of miles; If you don't accumulate small streams, you can't become rivers and seas. " 20xx achieved success, experienced difficulties and felt enlightenment; 20xx I will, as always, sail for the new year with confidence and hard work!

Finally, I wish xx Property Management Company development and growth, and I wish all colleagues smooth work, peace and happiness!

Summary of Work of Fan Wen, Property Director 2 With the approaching of the mythical "Year", we bid farewell to the arduous 20xx year and ushered in a promising 20xx year. Thanks to the trust of the company leaders, I was promoted to the supervisor of customer service center at the beginning of last year. Looking back and thinking about the main work in the past year, I hope to refine my experience and make persistent efforts.

As the supervisor of the industrial service center, my work mainly includes: sorting and filing the information of each post, checking the water and electricity procurement, and supplementing relevant data in time, assisting Shengji Company to complete the data supplement, doing a good job in the collection of related expenses, reporting the monthly statistics and abnormal sales of water and electricity, inspecting and supervising the reception of the front desk post, carrying out the specified tasks and objectives, assisting colleagues to handle more complicated water and electricity sales business, and coordinating more complicated business related to the owner.

Over the past year, I have earnestly performed my duties, implemented various laws and policies on property management, implemented the relevant rules and regulations of the company, and done a good job in daily reception:

First of all, unite colleagues, be helpful, and better maintain good interpersonal relationships with colleagues in the company. I always feel that if I don't get along well with my colleagues, let alone the owners. As a foreman, I set an example, be strict with myself and set an example. Together with all the clerks, unite as one, and make our due core role for the smooth development of our front desk reception work and the satisfaction of the owners.

Secondly, do a good job in training new employees in time. The number of front desk clerks has been very small, especially at the end of last year and the beginning of this year. With the continuous departure of colleagues, it has brought certain influence to the work connection of our department. After supplementing the staff in time, through my hands-on demonstration and patient and meticulous explanation, they initially met the post requirements in the shortest time. Under our efficient and orderly organization, we can properly handle various services according to our priorities.

In addition, organize the collection of related expenses in time. According to the division of tasks, I am mainly responsible for the collection of housing and facade property fees. In the first half of the first month of each quarter, urge the property manager to prepay the property fee for the street facade.

In addition, the relevant data are statistically sorted out in time. Strictly implement trace management, that is, completely get rid of the abnormal and unrecorded situations in the past. All abnormal situations are recorded in writing and signed by the owner. The consistency of work is well maintained. Timely sort out and file the minutes of the meeting of complaints and suggestions from the owners of unit door maintenance.

Furthermore, improve the property management fee system in time. Fill in the garage miscellaneous room data of all communities.

In addition, you can complete other important tasks assigned by the company with good quality and quantity. Owner satisfaction survey, cleaning all public facilities in the garage.

Over the past year, although I have made some achievements in all my work, I know I also have many shortcomings. For example, when dealing with complex problems, the ability to analyze and solve problems needs to be improved. As a foreman, individuals sometimes focus on their personal work and strengthen the management of the image of the front desk, especially the details. In view of the above problems, my future efforts are as follows: first, strengthen theoretical study, consult leaders and colleagues humbly, and further improve my professional ability and work efficiency; Secondly, we should work hard on rigor, put more energy into team management, improve our comprehensive ability and make the company's window more standardized and efficient.

In addition, in the company for more than a year, I have accumulated a lot of work experience, especially in receiving and serving owners. To sum up, I have the following experiences and gains:

(1) Correct your position, be calm, be modest and prudent, and you can do all kinds of services quickly and well and win the satisfaction of the owners;

(2) Only by firmly establishing service consciousness and strengthening communication and coordination can we eliminate the concerns of the owners and win their trust.

Finally, thank the company leaders for their trust. At the same time, I believe that our property management company will be able to go to work by going up a flight of stairs in 20xx.

The summary of the work of Fan Wen, the property director, will soon cross 20xx, and the XXXX community has now entered a formal stage. I have unspeakable feelings in my heart. As the key club of the company, in order to better complete the next work, sum up experience, find the gap and plan the future. With the strong support of company leaders and the joint efforts of all colleagues in XXXX community, we have made certain achievements. The work in 20xx years is summarized as follows:

First, improve the management system of XXXX community service center.

The division of labor for each employee is detailed, so that the management force reaches everyone, and the "Job Responsibilities" and "Reward and Punishment Management System" for maintenance, security, cleaning and management personnel are formulated, which greatly improves the work efficiency of XXXX community service center and makes the greatest efforts to build the brand image of XX property.

Second, work hard, communicate internally and coordinate externally.

1, property management fees, garbage disposal fees, utilities, etc. in 2008. Collect it in full according to the company's regulations and hand it over to the finance department in time.

2. Timely maintenance is an important issue of property service quality. In order to create a good property image, in 2008, we posted a 24-hour service telephone number and complaint telephone number to help owners solve problems in time. In 20xx1October, 65438, he successfully took over the management of buildings 7, 8 and 9 and their surrounding commercial properties. At that time, the electricity management expenses of Buildings 7, 8 and 9 were all paid by the Construction Management Office and the Personnel Bureau. Later, after we took over, all the expenses were collected by our property and remitted to the residents. At that time, the water and electricity system was chaotic, but in order to charge fairly and accurately, our maintenance personnel worked overtime to do 7 and 9. Calculate our electricity sales expenses and allocation expenses in a timely and more accurate manner, and post a detailed list of charges in each unit to do a good job of explanation by the owner. This has laid a good foundation for our future work.

3. This year, the company declared the establishment of a municipal residential district in XXXX. The office of the company actively cooperated with our department to sort out the documents for creating the first-class residential area in the city, and the housing management personnel of our department also consciously strengthened their study and implemented all aspects of management and details according to the first-class standards in the city. With the joint efforts of colleagues, our community has been well received by leaders at all levels.

The underground garage of Building 4.5 could not be used normally in 2007 due to serious water seepage, so the company re-searched the leaking place at the end of March 2008 for thorough maintenance. Our housing management staff posted a notice, called every owner as soon as possible, cleaned up the items in each garage, opened the garage door, and cooperated with the engineering department to complete the maintenance as soon as possible, so as not to bring unnecessary trouble to the residents and the company. The underground garage can't park vehicles, which leads to the shortage of parking spaces in the hospital and brings great difficulties to our security personnel. Our security personnel strive to properly arrange every car in the community to ensure that the cars in the community can be parked safely and orderly, and keep the cars in and out smoothly. Strengthen personnel access management, handle temporary passes for underground garage maintenance personnel, and train community security administrators every month, which improves the quality of our security administrators, prevents MLM personnel and salesmen from entering pyramid schemes and sales promotion, carefully controls personnel access, effectively controls the access of outsiders, and provides a safe living environment for residents.

5. Health work is indeed the simplest and most difficult job to maintain. According to the construction situation of XXXX residential district, the company has equipped garbage bins for the building units and garden landscape of the district. Let our community look cleaner and cleaner, and reduce the workload of our cleaning staff. We will position the work of cleaning staff, divide areas, and proceed from reality to ensure that the responsibility lies with people. A set of perfect workflow has been formulated, and the health work has been greatly improved, which has been well received by the owners.

6. This year, we collected the heating fee in 2008 in advance, but some owners failed to pay it in time because of the price increase. Our staff worked overtime to collect heating bills to achieve the occupancy rate. With everyone's joint efforts, our heating bill in 2008 was * * *1130,000 yuan. In order to do a good job in heating, we strictly require pump watchers to keep records of equipment operation, and maintenance personnel to patrol their posts in turn to prevent sleeping and leaving their posts.

On the basis of doing a good job in our own department, we will fully cooperate with the maintenance and sales department of the company's engineering department, strengthen communication with the engineering department of the development company, and let them know more about the building structure, water, electricity, warm installation, community greening and so on. Assist the competent community to create XX city.

Third, harvest

I have finished some work since I served in XXXX community. To sum up, I have achieved the following results:

1. Only by putting yourself in a correct position and trying to be familiar with the work can you be better qualified for the job.

2, only actively integrated into the collective, handle all aspects of the relationship, in order to maintain a good working condition in the work.

Only by adhering to the principle of implementing the system can we perform our duties well.

4. Only by establishing service consciousness and strengthening communication and coordination can we communicate with the owners well.

Four, 20xx years of work has the following shortcomings:

I don't know enough about the management and maintenance of some equipment, so I will focus on the management and maintenance of equipment in my future work and learn from some experienced colleagues and leaders.

In view of the shortcomings in my work, I will adjust my working ideas. I will devote myself to my work with a brand-new mental state, study hard and improve my work management ability. I believe that under the correct leadership of leaders at all levels of the company and with the joint efforts of everyone, XXXX Community Service Center will write a new chapter in 20xx.

Summary of Property Director's Work: In 20xx years, individuals can closely surround and unite around the company, stand on their own posts and be down-to-earth, and actively assist the director of the Property Office to complete the property management-related work. The specific summary is as follows:

First, strengthen study, and effectively improve their overall quality.

Since the beginning of this year, individuals have always regarded learning as the focus of their work, and constantly improved their comprehensive quality through learning. In the process of learning, I always pay attention to the combination of theory and practice. On the one hand, I have carefully studied the rules and regulations of the unit and the relevant requirements of the company on the safety publicity year. On the other hand, I pay attention to learning from practice, learning from the older generation, learning their excellent quality and working ability, paying attention to the combination of learning and application, applying what I have learned, and promoting learning through learning.

Second, strengthen services and create a safe and comfortable office environment.

Since the beginning of this year, we have paid close attention to service, constantly improved service awareness and service concept, strived for survival by service, won reputation by service, and continuously improved the service quality of office environment. With the joint efforts of everyone, we have created a safe and comfortable office environment.

Three, strengthen management, conscientiously do a good job in cleaning and greening management.

At present, individuals are mainly responsible for cleaning. At work, I can base myself on my post, take the construction of a first-class office property building as the guide, and constantly strengthen the cleaning and greening of the building. First, I set the annual work target, made a detailed work plan for the cleaning and greening of the building property, defined the scope of responsibility, and defined the working time nodes; The second is to take multiple measures simultaneously and actively do a good job in cleaning and greening. In the daily work and management process, we have formulated the cleaning and greening standards, requiring cleaning and greening personnel to conduct regular inspections every other hour every day, and take timely measures to rectify the problems found in the inspections. We follow the principle of cleaning without leaving dead ends, and strictly demand our daily work with high standards, ensuring that the ground is clean and hygienic without leaving dead ends, and the flowers and plants are neatly trimmed. At the same time, beautiful plants and flowers are placed in the public areas of the building to actively create a beautiful environment for the majority of owners. In addition, in June this year, we also actively cooperated with the city's smoking ban to rectify the building's bathrooms and create a smoke-free environment.

Fourth, strengthen team building and do a good job in the recruitment management of cleaning personnel.

First, do a good job in the recruitment management of cleaning personnel in strict accordance with the company's recruitment management measures; The second is to attach importance to the pre-job training of cleaning staff. Through training, the basic literacy and business skills of cleaning staff can be effectively improved, so that cleaning staff can adapt to the job role and post requirements as soon as possible. The third is to pay attention to the daily management of cleaning staff. On the one hand, in strict accordance with the company's rules and regulations, strengthen the daily management of cleaning staff, and achieve strict rewards and punishments; On the other hand, paying attention to the humanistic care of cleaning staff, cleaning staff can take the initiative to care for and help when they encounter various difficulties in life and work, which effectively improves the sense of belonging of cleaning staff and enhances their centripetal force and cohesion.

In the first half of the year, under the correct leadership of the company's leaders, I successfully completed all the work in my post, but there are also some shortcomings, such as: subjective initiative needs to be continuously strengthened; Facing the future, I will work hard, devote myself to my work with greater enthusiasm and passion, thank the company with better results, repay the company and contribute my strength to the scientific development of the company!

Summary of Fan Wen's work as property director 5. I worked in Shenye Building in September of XX, and was transferred to Fuxing in June of XX, a total of 9 months. From groping to familiarity, from being at a loss to self-confidence, every step of my progress has been enthusiastically helped by company leaders and colleagues, and won the understanding and support of most owners and tenants. If there is any merit in these nine months' work, it is not because of my personal ability, but because we have a high-quality professional team and a group of enthusiastic and dedicated property managers. The purpose of this summary is by no means to whitewash itself, but to achieve two purposes: first, calmly review the gains and losses of this period, sum up experience and learn lessons; Secondly, take my own experience as a case to provide reference for the company to train and train talents in the future.

My work in these nine months can be basically divided into three stages.

The first stage, the groping stage.

From the beginning of September in XX to the end of 1 1. The work at this stage, on the one hand, is to master the basic knowledge of property management and the basic situation of the building as soon as possible, on the other hand, it is to ensure the normal work of the building. Due to the short handover time, many things can only be learned by doing. During this period, the daily work of the management office mainly depends on a set of management systems of the company and the high consciousness of managers. During this period, we can actively report to the leaders when dealing with major events and take measures quickly. There are no serious mistakes, but there are still many problems in the details of the work. Fortunately, leaders and colleagues pointed out and remedied in time, without serious consequences.

The second stage, the trial stage.

From February of 12 to the end of March of XX. At this stage, in addition to continuing to learn and maintain the normal operation of the building, we also began to incorporate some of our own management concepts to add some personalized colors to the management of the building. The main tasks are: 1, improving the working and living environment of employees; Set up a family room and clean up the platform on the sixth floor of the building; 2. Spend the winter solstice with employees, have New Year's Eve dinner, and make holiday arrangements, especially the Spring Festival life of security guards; 3. Hold a golf tour to collect information for the Year of the Sheep; 4. Establish employee files, owner files and contract files, and track the implementation of the contract; 5. Emphasize that there should be traces of management, and abnormal situations must be recorded in writing and closed; 6. Adjust employees' work arrangements, emphasizing lease, collection and contract management; 7. Handle the relationship with the asset department of the branch company and strive for the understanding and support of the other party. Among them, 1, the establishment of a family visit room has a great impact on security, and the work enthusiasm has been significantly improved; The cleaning platform on the 6th floor also completely solved the messy phenomenon outside the security dormitory, and basically solved the problem of hanging clothes by security guards. Item 2 reflects the company's real concern for employees, but only pays attention to material arrangements and ignores the arrangements for amateur cultural life. Thirdly, due to the time, the preparation for the golf trip is not sufficient, so it seems that Ran Xi is still insisting. Contract tracking is mainly to understand the implementation of the contract, sign the expired contract and explain the unimplemented terms. Item 5 mainly changes the phenomenon of no report and no record in management. After the sixth division of labor, the collection work has been significantly improved, and the leasing work has been carried out better. The seventh item communicated frankly and timely with the asset department of the branch company, cleared up some contradictions, such as the management of renting out houses and the occupation of rented houses, and won the understanding and support of the other party. The main idea of work in this period is that there are many problems to contact and deal with, so there are many opportunities to make mistakes, but generally they can be adjusted in time. Bold attempts are very helpful to improve your business ability.

The third stage, the promotion stage.

From the beginning of April to the end of May, XX. The work at this stage is mainly to push employees to complete various tasks according to the plans and arrangements of the company and the management office. The key tasks are: 1, prevention and treatment of SARS; 2. Smile activities; 3. Rental of advertising space on the facade of the external wall; 4, window maintenance, bathroom wooden door replacement, corridor painting; 5. Claims for falling objects and smashing cars. Among them, the item 1 contains many things and covers a wide range. Basically, various preventive measures can be implemented according to the layout of the company and supplemented in combination with the actual situation of the building. All parties responded well, but some work still has defects, such as the elevator reminder is not beautiful enough. The second work is also going on as planned, and has achieved certain results, and there is still a lot of room for improvement. The third job has brought many benefits to the management office; Fourth, the window maintenance has been basically completed, the replacement of the wooden door in the bathroom and the painting of the corridor are in progress, and the customer response is good. Item 5: We were satisfied with the customer's handling, but we didn't fill in the accident report according to 9000 afterwards, didn't remind us of the mistake, and corrected it after being pointed out by the company leader. Generally speaking, during this period, the work thought is clear, the coordination with colleagues is good, and the work efficiency is high, but sometimes the consideration of problems is not comprehensive enough, and there are still many places to be improved.

After nine months of work, I have mastered some basic knowledge of property management, become familiar with the workflow of grass-roots management, basically formed my own set of working methods, and have a deeper understanding of the company's philosophy. I feel more and more at work that being honest with others and doing things honestly may bring me some trouble in the short term, but the effect is obvious in the long run. Integrity itself is the greatest respect for company leaders, colleagues and owners, so as to get real understanding and support, and many seemingly difficult things can be solved. This is the case in the asset department of the branch. In the past, everyone thought each other was difficult, always suspicious of this and that, and kept a close eye on each other. Later, we treated each other with sincerity, but the other side took care of the interests of the management office in many places and cooperated well. In the future, due to the high quality of the owners themselves, with the deepening of the understanding of property management and the improvement of the degree of attention, it will inevitably improve the transparency of management and make the property management behavior more standardized. Therefore. Honesty is not only a slogan, but also a prerequisite for the survival of enterprises.

These nine months' work also exposed some problems, such as weak equipment management and spending more time communicating with customers and employees, which need to be improved in the future work. At the same time, I hope to have the opportunity to study and master the knowledge of property management comprehensively and systematically and improve my professional level. Determined to invest more time and enthusiasm in the new position, complete all the work assigned by the company, and live up to the expectations of the company leaders.

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