Personal experience about employees' own work

When we have a new thinking about life or things, it is necessary to write a piece of experience, so that we can constantly update our concepts. The following is my personal experience about employees' own work. Welcome to read!

Personal experience about employees' own work 1

I majored in broadcasting in college. I want to find a job in a TV station after graduation, but the conditions there are too harsh, and my ability and qualifications can't meet the requirements. As a result, of course, I can't find a job in the TV station. From then on, I want to be a radio announcer. I was confident in my sound quality, but I still failed. Finally, I had to work as a customer service staff in a telecommunications company. The most important thing for telecom customer service staff is not to meet directly at the customer's home, but to work by telephone, where my sound quality has been fully exerted. Over the past year, with the correct leadership and care and help of the company's Party Committee, I have earnestly studied the important thought of "Eight Honors and Eight Disgraces", firmly established the concept of honor and disgrace with the content of "Eight Honors and Eight Disgraces", and done a good job in telecom grassroots customer service according to the working ideas determined by the Party Committee. Now let me sum up my work for the whole year:

First, based on work, love work and work hard. As a customer service staff, I always insist on "doing simple things well is not simple".

Take everything seriously at work, and always try to do it actively whenever you encounter complicated trivial matters; When colleagues encounter difficulties and need to take over, they can give up their rest time without complaint, make a good work plan, resolutely obey the company's arrangement and devote themselves to their work.

Second, study hard and keep pace with the times theory is the forerunner of action.

As a grassroots telecom customer service staff, I deeply understand that theoretical study is not only a task, but also a responsibility and a realm. Over the past year, I have been studying hard, trying to improve my theoretical level, strengthening my thinking ability, paying attention to integrating theory with practice and exercising myself with practice.

1, pay attention to integrating theory with practice. In work, theory is used to guide solving practice, and the purpose of learning is more important than application. Under the guidance of theory, we should constantly improve the ability to analyze and solve problems, and enhance the principle, systematicness, foresight and creativity in our work.

In the three years since I came to the company, I have paid attention to transforming theory into my own scientific thinking method, into a correct grasp of practical work, into a way of thinking to guide my work, actively studying new situations, solving new problems, taking a new path, overcoming old thinking, quitting "empiricism" and expanding my thinking.

2. Pay attention to overcoming "laziness" in thought. Adhere to the system and carry out theoretical study as planned. First of all, don't regard theoretical study as a "soft indicator" and an extra burden, and consciously participate in the concentrated study of party classes every quarter; Secondly, according to your own study plan, adhere to individual self-study, carry forward the spirit of "nails", squeeze time to study, correctly handle the contradiction between work and study, don't neglect study because of busy work, and don't relax study because of heavy tasks.

In my future work, I will continue to carry forward my past work style. I will continue to work hard, keep a good relationship with customers at work, solve customers' difficulties with the best service and let me solve customers' problems with the best service. That's how it works. I love my job. I already love my job very much. I will continue to work hard in the future and do my best for the development of the company!

Personal experience about employees' own work II

In the blink of an eye, I will wave goodbye in 20 years. On the occasion of the new year, I think back on the road I have traveled for more than half a year and what I have experienced. I don't have too many feelings, too many surprises, too many achievements, and I have a calm mind.

First, the feeling of work.

Unfortunately, in these months, there have been failures and successes; Thank goodness; Their business knowledge and ability have been improved. First of all, I have to thank the company for providing me with such good working conditions and living environment, and having such a good and experienced boss to guide me and take me forward; Their actual combat experience has benefited us for life. What we learn from them is not only the way of doing things, but also the truth of being a man. Being a man is the first thing to do.

I started to work in the company in February, and a year passed quickly before I knew it. During this time, I have changed from a newcomer who knows nothing about products to a salesman who can operate the business independently, and I have completed the role transformation of my career and adapted to this job. There is nothing outstanding about this performance. The following is a breakdown of work and business in a year:

To enter a new industry, everyone should be familiar with the product knowledge of this industry, the operation mode of the company and the establishment of customer relationship groups. In market development and practical work, how to locate the market direction and product direction, grasp key customers and follow customers, how to arrange off-season time and what products are available, of course, this is far from enough, and we must continue to learn, accumulate and keep pace with the times.

At work, although I have wasted time and working time, I am serious and responsible for my work. After the baptism of time, I believe I will be better. As the saying goes, only experience can grow. Nothing in the world is perfect. Everyone has his own advantages and disadvantages. Once he has more work, he tends to make a fuss, or he will be careless if he doesn't take the time to check. When I have a lot of work, I want to finish it by myself and run every link by myself. I want to correct this mentality and give full play to my advantages: trade knowledge and learning to accept it. Constantly sum up and improve, improve quality.

Self-analysis: From the current behavior, I am not a qualified salesman, or just a novice salesman. My own speech and eloquence are not good enough, and my expressive ability is not outstanding enough. The root cause: my shortcomings have not been broken, my skin is not thick enough and my psychological quality is not enough. This is nothing like myself, and I am far from discovering my potential and achieving a leap in personality. In my heart, I always believe that I can become an excellent salesman, which is the driving force; This belief has been stored in my chest, ready to explode at any time, and my heart has been eager for success. "I want to fight like a real man and surpass myself. . . . . "I said to myself.

Two. Working assumptions of 20__

Summing up my work in the past year, I still have many problems and shortcomings in my work, and I need to learn from other salesmen and peers in working methods and skills. In _ _ _ _ _, I plan to learn from each other on the basis of last year's work gains and losses, focusing on the following aspects:

According to the sales situation and market changes of _ _ _ _, I plan to divide my work into various regions. First of all, I plan to divide my work into several areas. For old and regular customers, we should always keep in touch, give some small gifts or entertain customers when we have time and conditions, and stabilize the relationship with customers. Second; While having old customers, we should constantly get more customer information from them. Third; If you want to have a good performance, you must strengthen business study, broaden your horizons, enrich your knowledge, and combine business study with communication skills in a variety of forms.

1. Every month, more than 1 new customers will be added, and there will be several potential customers. Before meeting the customer, you should know more about the customer's status and needs, and then make preparations, so that you may not lose this customer. 3. We should constantly strengthen our business study, read more books, consult relevant information on the Internet, communicate with our peers and learn better methods and means from them. 4. The working attitude towards all customers should be the same, but don't be too modest. Make a good impression on customers and establish a better image for the company. 5, customers encounter problems, can not ignore, we must try our best to help them solve. In doing business, we must be a man first, and let customers believe in our work strength, so as to better complete the task. 6. Self-confidence is very important. Always say to yourself, you are, you are unique. Only by having a healthy, optimistic and positive work attitude can we complete the task better.

Iii. Problems and Solutions in Work

1, unable to correctly handle market information, which is manifested in the lack of ability to grasp market information. In the modern society with highly developed information, information is transmitted vertically, and many effective information flows, but it is not mastered; Lack of ability to deal with market information, effective information depends on grasping, analyzing, processing and submitting, and information is grasped in time, but it is often lack of how to judge the correctness of information; Lack of information exchange makes a lot of effective information lost in vain. In the future work, we should take effective measures to give full play to the role of information, strengthen the ability of information processing, and strengthen communication, so as to correctly judge the accuracy of information.

2. At the beginning of the year, because of the low professional level and lack of experience, the initial work could not find a clue and failed many times. What's the problem? Faced with many lessons of failure, I found my own reasons and my own shortcomings. In the future work, we should constantly strengthen business study and improve our own ability.

3. Respond to any information of customers in time; You can't simply ask and answer the customer's reply, but try to be comprehensive and thoughtful, but you can't be wordy. Language should be professional and targeted, or you will lose the opportunity to continue the dialogue.

4, quotation sheet, the quotation should be appropriate, not too low, not too high; Good things cannot be sold cheaply, and ordinary products cannot be quoted at high prices. Because customers often judge your integrity from your quotation, and at the same time judge your familiarity with the product; If you quote a price far from the market for a very simple and ordinary product, even if you can't quote it for a few days, it means that you are not honest enough and don't understand this line at all, so natural guests will ignore it.

The above is my work summary since _ _ years. If there are any shortcomings, please criticize and correct them.

Personal experience about employees' own work 3

Looking back on the past 20 years, there are too many wonderful memories. I came to our company a few years ago to do car sales, but only this year's study has made me deeply feel my progress, but there are still many problems and shortcomings in dealing with problems and working methods, but I believe that with the help and encouragement of leaders, I will definitely have a better tomorrow.

First, job analysis

In the position of sales consultant, first of all, I want to thank one person, that is, the manager of our sales department. I am very grateful to him for his help in my work. Although I have worked in the sales department for more than a year, I am very lacking in sales experience and work confidence, so my work can be said to be difficult to start. At the beginning of the year, I negotiated with my customers and analyzed their situation. When I encountered difficulties in the sales process, I always thought of him, so by the end of the first quarter of this year, my sales performance and ability had basically been improved.

Second, the adjustment of professional mentality.

A salesman's day should start at the first sight in the morning. Every morning, I will wake up from the cheerful and radical alarm, and then greet the day's work with a full of energy and happiness. If I am not as experienced as others, then I am more patient than others; If I don't have as many lists as others, then I am better than others.

Development of key customers. Here I want to say: I want to treat class B customers as class A, so that I can have one more class A than others, and one more class A will give me one more chance. Visit customers at least twice a week. I think attacking customers is the same as setting goals. First of all, we should focus on becoming customers. Only in this way can we achieve results. When the key customer approves, I will shift my energy to the second key customer.

Third, the lack of work and improvement.

In the sales work, some people are eager to clinch a deal, which not only affects the development of their sales business, but also hits their self-confidence. I think I will abandon these bad practices in my future work, study hard and improve my sales skills as soon as possible.

This year, I will, as always, work harder and carry out my work in an all-round way on the basis of last year's work according to the requirements of the company. For old and regular customers, we should always keep in touch and stabilize the relationship with customers; Because of Beijing's purchase restriction, it is necessary to shake the number when buying a car, and to cherish customer resources more; If you want to have a good performance, you must strengthen your business study, broaden your horizons, enrich your knowledge and adopt diversified sales methods.

Try to achieve the monthly sales target; Make a summary once a week and a big summary once a month to see what mistakes there are in the work, correct them in time and don't make them again; It is necessary to know more about the customer's status and needs, and then make preparations, so that it is possible not to lose this customer; We must treat every customer who enters the store with the attitude of "loving you more than you think" based on our service concept.

It is necessary to continuously strengthen business study, read more books, consult relevant materials online, communicate with peers and learn better ways and means from them; Good communication with other employees of the company, team awareness, more exchanges and discussions can continuously increase business skills; For this year's sales task, I will strive to complete the task and create more profits for the company.

Personal experience about employees' own work 4

In a blink of an eye, I have been in the company for more than three years. For me, although there are gains and losses, in general, I have gained a lot. The deepest feeling is that financial work must be meticulous and careful, and financial work is endless. Learn from others in your work, and don't follow the rules. Good working methods will get twice the result with half the effort.

Personal work is summarized as follows:

1, closing work: monthly closing is timely and accurate, and advanced working methods are constantly learned at work, thus improving work efficiency and quality.

2. Tax matters:

Answer: Accurately calculate and pay the tax payable in time, and there was no tax penalty in 20__ years.

B: Actively and cautiously cooperate with the national tax audit to ensure the rationality and legality of the data provided.

3. Internal and external audit: actively cooperate with the internal and external audit of the company to ensure the accuracy of the provided figures.

4. Current account:

A: General supplier audit: The audit method of small suppliers is basically no problem, and the audit method of large suppliers is very passive, which can not protect the company's interests well.

B: Reconciliation of affiliated enterprises: Although there are many and miscellaneous internal transactions in affiliated enterprises, I can carefully and accurately reconcile the accounts every month, find out the reasons for the discrepancies and differences of goods in time, and summarize more efficient and accurate reconciliation methods.

5. Warehouse management: conduct a comprehensive inventory of goods (low-value consumables, business supplies, printed matter, clothing, promotional items) managed by the warehouse, complete the initialization of warehouse management accounts, track and guide the warehouse management work, and ensure the accuracy and continuity of account records.

6. Fixed assets: At the end of July, check the accounts of fixed assets, issue the inventory report of fixed assets, and put forward the management of fixed assets of DTU, router and printer to ensure the unification of financial accounting caliber.

Insufficient work:

1. Accounts with negative accounts payable were not checked in time, and the interests of the company could not be guaranteed.

2. I don't know the company's business thoroughly enough, so I can't guarantee to review the vouchers in time every month.

Work plan for 20__ years:

1. Overcome difficulties and complete various tasks assigned by leaders.

2, make a breakthrough in the work, looking for good business processing and working methods.

3, threesome, there must be my teacher! We should continue to learn from other colleagues, actively help others to work, and carry forward the work style of unity and fighting.

It has been 20__ years. In 20__ years, I will draw lessons from the past, sum up experience, make continuous progress, and strive for a higher level in working attitude, working methods and working efficiency!

Personal experience about employees' own work 5

In a blink of an eye, the first half of 20 years passed in our busy work.

Looking back at the customer service department of the property company in the first half of the year, it can be said that it is a half year of further development and a half year of continuous improvement and perfection of various management functions. Among them, the property customer service department has been concerned and supported by the company leaders, and has also received great assistance from other departments. After the efforts of all the customer service staff for half a year, the work of the customer service department has made great progress compared with the previous year, and various work systems have been continuously improved and implemented. The service concept of "business first" has been deeply imprinted in the hearts of every customer service staff.

Looking back on the customer service work in the past year, there are gains and losses. The customer service work in the past year is summarized as follows:

First, deepen the implementation of the company's rules and regulations and customer service system.

On the basis of various rules and regulations preliminarily improved in 20__, the first half of 20__ year focused on deepening implementation. Therefore, the customer service department has deepened its knowledge and understanding of property management according to the company's development. At the same time, with the introduction and improvement of some laws and regulations in the property management industry, the customer service department has also adjusted the relevant systems of customer service in time to better adapt to the new situation.

Two, integrate theory with practice, and actively carry out the training of customer service personnel.

Make use of the regular meeting time of customer service department every Friday to strengthen the training of personnel in this department. The training work is carried out according to the practical problems encountered in the work in the past week, so that the combination of theory and practice makes every customer service staff have a deeper understanding of the "service concept".

Third, the daily maintenance processing

According to the workload statistics of each weekend, "Daily Reception" has received more than ten kinds of maintenance. According to the different maintenance contents, actively dispatch workers to solve the problem in the shortest time. At the same time, pay a return visit in time according to the completion of the repair report.

Four. Collection of residential property fees _

According to the charging index issued by the company at the beginning of the year, actively carry out the collection of property fees in _ _ _ District. Finally, with the support of property managers, secretaries and other departments, the charging targets issued by the company were completed.

Verb (abbreviation of verb) collection of energy fee

At the same time, we completed the quarterly meter reading work in District _ as scheduled, and completed the new task assigned by the company-the first meter reading work in District _.

Six, _ District bottom commercial leasing work

We made a plan to benefit the bottom merchants, and successfully introduced the "supermarket, pharmacy" project in the second half of the year.

Seven. Take back some buildings

In _ month, the recovery of _ # and _ # was completed; At the same time, the recovery of some relocated buildings (units _ #- 1 and 2) has been completed.

Eight. Decoration and layout of parks during festivals.

Actively complete the decoration and layout work in the park during various festivals. This year, the company increased the decoration and layout of the park during the _ Festival (a festival that attracts young people very much), and bought _ and its various decorations in the lobby of the community _ gate and _ district.

IX. Owners' Forum

On the eve of _, the annual owners' forum was organized. Invited owners spoke actively at the meeting, fully affirmed the service work of the property management company, and put forward reasonable suggestions.

In a word, on the basis of our work in the first half of 20__, we are full of confidence and hope for the second half. In the new half year, we firmly believe that as long as we work hard, struggle hard, actively explore and be enterprising, we will be able to complete all the work indicators issued by the company with "maximum efforts".