Personal work summary of property manager

Personal work summary of property manager

Personal work summary of property manager. In real life, as property managers, we also need to write a work summary to let the owners see our work attitude. Next, I will take you to learn more about the personal work summary of the property manager.

Personal Work Summary of Property Manager 1 Looking back on the customer service department of property management company for 20XX years, it can be said that various management functions have been further developed and continuously improved. Among them, the property customer service department has been concerned and supported by the company leaders, and has also received great assistance from other departments. After the hard work of all the customer service staff in the past year, the work of the customer service department has made great progress compared with the previous year, and various working systems have been continuously improved and implemented. The service concept of "customer first" has been deeply imprinted in the minds of every customer service staff. Looking back on the customer service work in the past year, there are gains and losses. The customer service work in the past year is summarized as follows:

First, deepen the implementation of the company's rules and regulations and customer service system.

On the basis of xx's preliminary improvement of various rules and regulations, the focus of 20 15 is to deepen implementation. Therefore, the customer service department has deepened its knowledge and understanding of property management according to the company's development. At the same time, with the introduction and improvement of some laws and regulations in the property management industry, the customer service department has also adjusted the relevant systems of customer service in time to better adapt to the new situation.

Two, integrate theory with practice, and actively carry out the training of customer service personnel.

Make use of the regular meeting time of customer service department every Friday to strengthen the training of personnel in this department. The training work is carried out according to the practical problems encountered in the work in the past week, so that the combination of theory and practice makes every customer service staff have a deeper understanding of the "service concept".

Third, the daily maintenance processing

According to the workload statistics of each weekend, "Daily Reception" has been repaired more than ten times in various forms. According to the different maintenance contents, actively dispatch workers to solve the problem in the shortest time. At the same time, pay a return visit in time according to the completion of the repair report.

Four. Collection of property fees in XX community

According to the charging index issued by the company at the beginning of the year, actively carry out the collection of property fees in XX and XX communities. Finally, with the support of property managers, secretaries and other departments, the charging targets issued by the company were completed.

Verb (abbreviation of verb) collection of energy fee

At the same time, the quarterly meter reading charge of household water meters in XX District was completed as scheduled, and the new task issued by the company-the first meter reading charge of household water meters in XX District was completed.

VI. Commercial Lease Work in XX District

We made a plan to rent out the bottom business, and successfully introduced the "supermarket, drugstore" project in the second half of the year.

Seven. Take back some buildings

In X month, the repossession of X# and X# was completed; At the same time, complete the repossession of some relocated buildings (X #- 1 Unit 2) in XX District.

Eight, "Love is the Yushu Earthquake in Qinghai" organized fund-raising activities.

After learning the news of the Yushu earthquake in Qinghai, the leaders of the property company immediately decided to hold a fund-raising activity in the community to "dedicate a love for the people in the disaster area", which was completed by the customer service department. After receiving the instruction, all the staff of the customer service department actively offered suggestions and finally successfully completed the fundraising activity.

Nine, during the festival, the park decoration and layout.

Actively complete the decoration and layout work in the park during various festivals. This year, the company increased the decoration and layout of the park during Christmas (a festival that attracts young people's attention), and bought Christmas trees and various decorations in the lobby of XX Gate and XX District of the community.

X. Owners' Symposium

On the eve of the Spring Festival, the annual owners' forum was organized. Invited owners spoke actively at the meeting, fully affirmed the service work of the property management company, and put forward reasonable suggestions.

In a word, on the basis of 20xx, we are full of confidence and hope for 20xx. In the new year, we firmly believe that as long as we work hard, struggle hard, actively explore and be enterprising, we will be able to "do our best" to complete all the work indicators issued by the company.

Extended reading:

Matters needing attention in work summary

1, love your job, be familiar with your business, love your job and be enterprising, which is the premise of doing a good job and the basis of summary. Writing a summary involves your own affairs. If you are not familiar with the business, you will inevitably be unable to say what you mean.

2. Adhere to the principle of seeking truth from facts.

Summary is the evaluation of the previous work, and we must adhere to the principle of seeking truth from facts. As Comrade Chen Yun said, "Achievements are achievements, and mistakes are mistakes; Write big mistakes for big mistakes, and write small mistakes for small mistakes. " Only in this way can we benefit the present and the future. Exaggerating achievements and reporting good news without reporting worries is contrary to the purpose of summing up and should be abandoned.

3, the focus is on experience, find the law.

The ultimate goal of summing up is to gain experience, learn lessons and find out the law of doing a good job. Therefore, the summary can not stay on the understanding of superficial phenomena and the listing of objective cases, but must sum up regular conclusions from practice. Chairman Mao has a famous saying: No investigation, no right to speak! It is the objective importance of experience!

In addition, we must also pay attention to three principles to be followed in the writing structure of work summary: comprehensive, compact and refined.

Personal Work Summary of Property Manager 2 Personal Work Summary of Property Management

I have been engaged in property management since June 20th, 18. In this short half year, I deeply realized that property management is a special service work. In my work, I am strict with myself, set an example, treat people or things fairly and fairly, work conscientiously and meticulously, and try my best to make the company, service units and owners satisfied and recognized.

In order to sum up experience, learn from each other's strengths and further improve the property work, I also made the following summary of the property work in these months.

First, we should be "responsible, caring, patient and open-minded".

1, sense of responsibility: first of all, we must strictly implement and clarify our post responsibilities. As far as our work is concerned, it is our responsibility to serve the unit and the owner from the interests of the unit and the owner. I think each of us doesn't want to be an "irresponsible, irresponsible person". Know your job responsibilities clearly, and you will know what to do and what not to do. In this way, you will conscientiously do your own work, take the initiative to do anything within the scope of your job responsibilities, without waiting for the leadership to arrange;

2. Love: A good employee should have enough work experience and a careful and enthusiastic work attitude. I think he should also have love. Love is also a magic weapon for us to do a good job. We should integrate our "love" into the environment and work;

3. Patience: strengthen the sense of work concept and purpose, establish the people-oriented thought, and try to do practical things and do good things for the owners as much as possible. In other words, we should patiently, sincerely and seriously solve problems and do a good job. Only in this way can the work be done well, carefully and solidly, and the practical problems encountered in the work can be effectively solved.

4. Modesty: At work, we must work down-to-earth, learn modestly and ask for advice modestly. Learn from the property predecessors with an open mind, sum up lessons and accumulate experience, and treat the work sincerely.

Second, we should treat our work with a full and optimistic attitude.

The society lacks understanding of the property industry, and many people look down on the property staff, but we must face it with a good attitude. Don't complain too much at work, be positive and optimistic in your mind, and don't stand still.

Third, set an example at work and be strict with your work attitude.

During my work, I will strictly abide by various rules and regulations, be strict with myself, ensure that I can provide quality services to my customers in a down-to-earth manner, and do practical things and do good things in my post.

Fourth, improve professional level and moral cultivation.

If you really want to improve your professional level and create more wealth for enterprises and individuals, you must be strict with yourself, not be sloppy, study hard at work and become a work expert; Strengthen moral cultivation, have a clear understanding of their own shortcomings, start from bit by bit behavior, and become an example for other colleagues in terms of dress, manners, respect for the elderly and love for the young, fairness and integrity, and social morality.

In the future work, I will continue to work hard, constantly sum up all aspects of experience and make my own contribution.

Personal Work Summary of Property Manager 3 Personal Work Summary Report of Property Manager

In 20_ years, with the support and help of company leaders and departments, and with the joint efforts of my colleague Qi Xin, I successfully completed the functional work of the department according to the company's requirements and deployment. Through one year's study and work, the working mode has made a new breakthrough and the working mode has changed greatly. The work of the management office in the past year is summarized as follows:

First, the daily management of the management office

Since the company implemented the "three decisions" and the sub-management office, this has become a brand-new field of our work. _ _ _ management office is an important window department of the company's residential property service image, a daily maintenance, management and service organization under the leadership of the general manager's office, and a guarantee department to promote all work to the company's established goals. The work of the management office mainly includes daily complaint handling, fee leasing, infrastructure equipment maintenance, environmental sanitation, greening maintenance, water and electricity maintenance and security. There are manuscript processing, file management, manuscript approval and delivery, meeting arrangement, study and training, inspection by higher authorities, visits from other units, guidance, etc. In the face of a large number of complicated and trivial daily work, we have strengthened our work consciousness, paid attention to speeding up the pace of work, improving work efficiency, calmly handling various affairs, and strived to be comprehensive, accurate and moderate, avoiding omissions and mistakes. So far, we have basically achieved all our goals.

Second, the daily complaint handling and maintenance work

1, handling complaints. In the whole year, * * * accepted a total of 1432 complaints, handled 1420 complaints and was processing 12 complaints, with a handling rate of 99%. Among them, there were 647 complaints about water and electricity, 49 complaints about house maintenance1piece, 30 complaints about security doors and unit doors1piece, and 64 complaints1piece.

In the whole year, the complaints mainly focused on 1, 2, 10, 16# roof building residents leaking water, the owners of buildings 2 and 7 complained that the construction noise of building 3 disturbed people, and the owners of buildings14 complained that the hotel room played mahjong at night and there was no roof garden. The owners of buildings 16 and 17 complained about the cooking fume and noise of the hotel, and buildings 18 complained about the noise of the kindergarten and the cooking fume. Most of them have been dealt with, but the owner of 18# building reported that the lampblack and noise in the kindergarten still exist. After coordination with the person in charge of the kindergarten, the kitchen has been relocated and has been significantly improved.

2, charging work. The annual fee collection work was successfully completed. Except for a few owners who refused to pay for some reason and the property was vacant, all the fees receivable have been recovered. The leasing work is also completed by quality and quantity, which can make full use of resources, revitalize funds as much as possible and generate income for the company.

3. Daily maintenance. This year, according to the work plan formulated by the company at the beginning of the year, the maintenance, environmental sanitation and greening of basic equipment and facilities such as _ _ _, Xinxing Garden, Cuizhu Garden, Xiangzhou Garden and base camp have been successfully completed.

4. Environmental sanitation. In terms of maintaining landscaping, cleanliness and hygiene, we constantly improve and change management methods, and try our best to make landscaping intact, clean and tidy. There are no green pests, no deaths and no plant diseases in the area all year round, creating a comfortable and warm home for the residents in the area. In, our company won the title of advanced unit of Ivy in Hecheng District.

5. Water and electricity maintenance. Mainly in _ _ _ area, hydropower maintenance and daily management of 35 buildings including Xiangzhou Garden, Xinxing Garden, Cuizhu Garden, Group Company Headquarters, Hutian Garden and Shengzi Warehouse; The annual average monthly loss rate of hydropower is 2.2-2.8%, which is strictly controlled within the allowable range; Four power distribution rooms, five elevators, two booster pumps and fire-fighting facilities in the area are operating normally, and no safety accidents have occurred.

6. Decoration management. According to the work arrangement and plan at the beginning of the year, the decoration management has gradually entered the formal track this year. The new decoration service agreement and management regulations compiled by the company have been implemented, which reasonably blocked the loopholes in the previous imperfect decoration management, implemented the daily patrol registration system, and handled the problems in time when found. The phenomenon of illegal decoration has been significantly reduced and declined, and there have been no safety accidents and major complaints caused by violations.

7. Safety management. This year, the safety work is generally good, and no fire or robbery accidents have occurred in the area. However, in the second half of the year, a car was stolen. Fortunately, the case was solved and the stolen vehicle was recovered. Therefore, there should be no negligence, paralysis and luck in safety work, and more efforts should be made in the access management of foreign personnel and vehicles to avoid similar or more serious accidents.

Third, strengthen study and improve professional level.

Because I feel the burden of this department, and there is a certain distance between the knowledge, ability and experience of some employees in the office and their posts, I have never dared to treat it lightly. I ask all employees to strengthen their professional knowledge, learn from books, learn from leaders around them and learn from colleagues, so I obviously feel that there has been some progress this year. Through continuous learning and accumulation of experience and knowledge, everyone has a certain working foundation and can deal with various problems in daily work. After one year's training, their organizational management ability, comprehensive analysis ability, coordination ability and written and oral expression ability have been greatly improved, which ensures the normal operation of all work, can treat all tasks with a correct attitude, love their jobs, and strive to implement them in practical work. Actively improve their professional quality, strive for initiative in work, have a strong sense of professionalism and responsibility, and strive to improve work efficiency and quality.

Four. Existing problems and future efforts

Over the past year, our employees have been able to work conscientiously and creatively, and have made some achievements, but there are also some problems and deficiencies, mainly in the following aspects:

First, most employees of the management office are not property professionals, and a lot of work is done while groping, so that sometimes they can't do it with ease, and the work efficiency needs to be further improved;

Second, some work is not detailed enough, and some work coordination is not in place;

Third, the theoretical level of relevant majors is not suitable for the requirements of the company's work;

Fourth, there are more and more vehicles, and the roads in the community are full of vehicles, which brings great security risks to pedestrians and vehicles. The main reason is the serious water leakage in the underground parking lot of the center. There are 125 parking spaces, of which 53 parking spaces are leaking, and the owners are unwilling to park their cars.

Fifth, the hydropower losses in the base camp, Xinxing Garden and Cuizhuyuan are serious, mainly due to the aging and corrosion of pipelines and instruments, and the lax management of daily inspection, which leads to serious theft, leakage, running, leakage and dripping;

Sixth, at this stage, many property infrastructures under our jurisdiction have passed the warranty period, and the expenses incurred are now borne by property, real estate and engineering companies;

Seventh, at present, the property management fees of Cuizhu Garden and Xinxing Garden under our jurisdiction are relatively high, and there are losses, mainly due to the small scale of the property and the relatively large investment in human and material resources. This kind of property is also an obstacle to the company's benefit growth, which is not conducive to the company's development.

In the new year, we should focus on improving the professional management, service knowledge and work level of property management, and make contributions to the development and growth of the company.

Efforts should be made to:

First, strengthen study and broaden knowledge. Study hard on property professional knowledge and related legal knowledge. Strengthen the understanding of the context and trend of property development, strengthen the understanding and learning of the surrounding environment and the development of the same industry, and have a good idea of the overall planning and current situation of the company;

Second, pay attention to the style construction of this department, strengthen management, unite as one, work hard, and form a good working atmosphere in this department. Continuously improve the service level and support and cooperation ability of the office to the owners and other departments;

The third is to repair the leakage of the central underground parking lot connected with the real estate and Wang Defu supermarket, open the underground parking floor of Building No.7, relocate the distribution center of Peony Garden Elevated Supermarket, make rational use of it, park the vehicles parked on the roads in the community in the garage, and improve the disorderly parking order of vehicles in the community;

Fourth, strengthen the daily inspection and inspection of hydropower in the jurisdiction, establish a long-term management mechanism, stop the current situation of stealing, leaking, running, leaking and dripping from the source, and minimize the loss of hydropower;

Fifth, in order to change the situation that property, real estate and engineering companies bear the cost of infrastructure maintenance endlessly, the housing maintenance fund must be activated. However, most of the properties undertaken by our company at present belong to pre-stage property management, and it is urgent to set up an owners' committee to negotiate with the owners' committee on the renewal of the property management contract and the use of maintenance funds.

Sixth, in small-scale property communities, owners' committees should be established as soon as possible, and the owners' committees should negotiate with each other to adjust and raise property service fees or the owners should implement autonomous management, so as to achieve a win-win situation for the owners and property management enterprises and avoid our long-term losses.

In the new year, all my colleagues will serve the owners well, safeguard the interests of the company with full enthusiasm, actively provide quality services for the owners, create higher value for the company, and strive to achieve greater and better work results.