The design of convenience service cabinet is unreasonable.

This article is transferred from: Beijing Daily client

Original title: Can the convenience service facilities be "unfinished" at every turn?

Some media have found that many public service facilities on the street are "out of order": in some charging cabinet, there are only a dozen charging boxes, the medical supplies in the emergency rescue kiosks have expired for many years, and the UnionPay self-service machines are covered with dust ... A considerable number of facilities that once brought convenience to everyone have gradually become furnishings.

You know, at the beginning, it's a pity that all parties didn't bother and invest less to equip these facilities, but now they are so deserted. Good convenience facilities are either "unusable" or "not easy to use" or "everyone doesn't like it". Not only did they fail to function as expected, but they have been "in the way" because they have occupied public places for a long time.

So, what is the problem? Some functions are out of date, and some requirements have changed, but more management is absent and after-sales is out of touch. Maintenance is not active, and residents do not complain, so management does not take advantage. Merchants and manufacturers made great efforts in publicity, and "the phone couldn't get through" when they reported for repair. In the final analysis, a relatively perfect and binding management mechanism has not been formed for the setting and operation of street facilities.

Public facilities are designed for the convenience of people. What to install and where to install it is the first guide. Now that everyone's living conditions are good, there will inevitably be more diversified needs for convenience facilities around us, and we need to take good care of them to do a good job. Charging cabinet, for example, is also "unnecessary". Some people don't know where it is, some people can't scan the code, and some people dislike it too far, so they have to "have their own tricks" to deal with it. On this basis, a set of management norms must be formed. How often should the facilities be inspected, to what extent should they be replaced, who is responsible for paying, where to complain when problems are found, and the responsibilities of various places should be clarified so that management will not get out of control.

Iteratively update convenience facilities, but be wary of "three-minute enthusiasm." Whether to use it, how to manage it, how to deal with it in advance, and how to finish it, everyone's sense of gain can be stronger.