Brief introduction of personal advantages of customer service

The personal advantages of customer service are briefly introduced as follows:

1. Have at least five years of industry experience, preferably several years of technical work or sales work experience, understand the current market situation, understand the needs of customers, and understand some business operations and service roads.

2, personal self-restraint, high degree of knowledge, such as bachelor degree or above, familiar with product common sense, with knowledge of machinery, installation and equipment used to sell products.

3, good personal communication skills, good oral expression skills, polite to people, know when and where to face what kind of situation, what language to use, understand certain related treatment, or deal with rich lessons, have a certain personality strength, and a good first impression can give customers trust.

Job responsibilities of customer service

1. Assist the customer service supervisor in the office building to supervise the work of the executive department, and coordinate and manage all customer service-related work;

2. Assist the customer service supervisor in the office building to organize and implement the training plan;

3. Be responsible for handling and coordinating the complaints and major emergencies of office building tenants, and making statistics on the complaints;

4. Communicate with office tenants regularly and organize satisfaction surveys;

5. Responsible for the collection, archiving and preservation of office tenant information;

6, responsible for organizing the collection of property services related costs;

7. Complete other tasks assigned by superiors.