I work in property management. I have the certificate of elevator safety administrator. If the elevator is trapped, do I have the right to rescue the trapped people in the elevator? still

You can't do it without an operation certificate. You must contact the maintenance personnel. If the maintenance company uses the elevator service housekeeper, it can locate the maintenance personnel and know their real-time location. Office workers can check the nearest maintenance personnel through the map on the housekeeper, and then inform them to solve the problem, so that they can arrive soon, which greatly shortens the time.