202 1 Summary and Plan of the Company's Front Desk Work

The front desk is the facade of the company, and many businesses start from the front desk. We can improve our business ability through work summary. The following is the Summary and Plan of Front Desk Work of 202 1 Company compiled by me for reference only. Welcome to reading.

202 1 company's front desk work summary and planning (1) time is always fleeting. I have gained a lot from working at the front desk for more than two months. Since taking office, I have worked hard to adapt to the working environment and this brand-new job at the front desk, and earnestly performed my duties and completed various tasks.

First, the daily work data

1, transfer calls, accurately transfer visitors' calls, and treat harassing calls gently to improve work efficiency.

2. Receive and guide visitors and cooperate with the personnel department to register the applicant's information.

3. Update the address book. In view of the large internal personnel transfer and many new employees, the address book cannot be changed in time, which affects the communication between departments and between customers and the company. Therefore, we should do a good job in follow-up work, update the address book in time, and often communicate with various departments in future work to get correct information in time.

4. Attendance records: enter fingerprints for new employee registration and make supplementary attendance records.

5. Record the daily duty and clean the front desk and VIP room.

6. Turn on the led screen at 9:30- 10:00 every day and check its usage. If there is any fault, contact relevant personnel for maintenance immediately.

7. Clean the offices of the general manager and chairman.

8. Receive daily newspapers and emails and hand them over to relevant personnel in time.

9. Distribution of company documents. Distribute documents to all departments in time and quickly convey the company's policies and measures.

10, meeting work, notify personnel to attend the meeting on time before the meeting and prepare tea; Tea should be added in time during the meeting; Clean the meeting room after the meeting.

1 1. Register the temperature every day, turn on the air conditioner as required and make records.

12, check the front desk lamp, VIP room and warehouse lock after work to ensure that the air conditioner and computer power are turned off.

Second, the existing problems

You don't do things carefully enough, you don't think comprehensively, and sometimes you forget things. At present, the company has a large turnover of personnel, and there are many and frequent people going in and out, which has caused some omissions.

Third, recommend yourself.

1. As an employee of the general office, besides being down-to-earth and conscientious, we should also pay attention to communication with various departments. Understand the development of the company and the work data of various departments. With these knowledge reserves, you can answer the questions of visitors in time and accurately, and transfer the calls of callers accurately.

2. In accordance with the provisions of the premise, but also pay attention to methods, a firm attitude, euphemism, and strive to improve the quality of self-service.

3. Do things carefully. Sometimes a small problem can make a big mistake, so always think of the consequences first.

4. Work progress and problems encountered in the process of work should be fed back to the superior because they cannot be handled in time.

5. Strengthen the study of etiquette knowledge. Studying at work is not enough. In your spare time, you should also learn relevant professional knowledge and understand the common sense of etiquette that you must abide by when interacting with people.

These are exactly what I lack in my work. Through thinking, I think that no matter which position, no matter what job, it is a part of the company's overall organizational structure, and it is for the company's overall goals. For the front desk work, it should be "the starting point of company image and service". Because for customers, the front desk is the first step for them to contact the company, and it is also the first impression of the company. The first impression is very important, so the front desk represents the image of the company to a certain extent. At the same time, the company's service to customers begins with welcoming guests at the front desk, and a good start is half the battle. With the understanding of its importance, I further thought about how to do my work well. So in the days to come, I must work harder.

202 1 summary and plan of the company's front desk work (2) at the end of this year, I have been working hard since I started working as a front desk clerk in the management department last year. At the end of this year, I summarized my work last year as follows:

First, the basic content of the front desk work

The work at the front desk is a post that requires patience and responsibility, and a warm and positive working attitude is very important. I started working as a front desk in June of xx, knowing that the front desk is the first person to show the company's image. In the work, in strict accordance with the requirements of the company, treat every visiting customer warmly and guide them to the relevant office enthusiastically. It provides convenience for the company and also provides convenience for customers. When answering the phone, listen to the customer's inquiry patiently and make corresponding answers as much as possible.

Second, the experience and lessons of the front desk work

Before coming to our franchise store, although I had some experience in reception at the front desk and made some achievements, I still had some shortcomings. For example, in terms of comprehensive quality, the degree of ideological emancipation is not enough, learning and service are not enough, and there is still a certain gap compared with experienced colleagues. Responsibility and professionalism need to be further improved, and service concept needs to be further deepened. In my future work, I will conscientiously sum up my experience, overcome my shortcomings and strive to do better.

Third, the next work plan of the front desk

Based on my love for the reception work at the front desk, I will be strict with myself, improve myself, embody myself and realize my value in the new year. I will study business knowledge harder. Constantly improve their professional theoretical level and working time ability, abide by the company's relevant work system, and treat their work positively and practically. Strive to improve the quality of work and enhance the sense of responsibility and dedication. Communicate with colleagues more, solve problems in work and do your job well. Facing the new year, I will do my job well with a more positive working attitude and a more enthusiastic working style.

I will further and better show my advantages, overcome my shortcomings, foster strengths and avoid weaknesses. Unite the company and colleagues to create better work performance for the company! Work is like a revolution. Only when the goal has faith can we have enough motivation to struggle. Xx is a year of adjustment and transformation. In this year, I stepped into this sacred, complex and colorful society. In my future work, I will work hard towards this goal, one small step a year and one big step every three years.

Xx, the new year is a challenging year. With the deepening of my work, I am confident to show my higher level and achieve higher goals. In order to achieve the company's goals, I am ready to meet the challenges, and I am confident to do better!