The main responsibilities of the property customer service department

Property customer service department needs to be responsible for customer complaints, repair reports, help, opinions and suggestions, and coordinate with relevant departments to follow up; Careful and meticulous work, strong sense of responsibility, good professionalism and communication skills. The following are the main responsibilities of the property customer service department that I have carefully collected. I will share it with you and enjoy it together.

Main responsibilities of property customer service department 1

1, responsible for receiving the owner's consultation, repair report and complaints. Assist the person in charge of customer relations department to solve related problems, make relevant records and sort out data;

2. Assist the person in charge of customer service relations department to maintain the owner;

3. Assist in the management of community cultural activities and participate in the formulation and implementation of relevant activity plans and programs;

4. Track the accounts receivable of the buildings under its jurisdiction and report the data daily;

Main responsibilities of property customer service department 2

1. Complete the market survey in the early stage of the project, take over the data and cooperate with the investment operation.

2. Cooperate with superiors to complete the planned tasks related to the corresponding project operation.

3. Be fully responsible for the coordination between apartments and commercial customers, and cooperate with the registration and management of public areas.

4. Coordinate all activities of the project and create a good business and living environment.

5. Regularly analyze and summarize the project management and operation.

6. Complete the signing, follow-up and collection of various business contracts.

Main responsibilities of property customer service department 3

1, be familiar with and understand the company's rules and regulations, and skillfully use all kinds of related software for property management;

2. Supervise the employees of this department to abide by various rules and regulations, reasonably arrange the work of customer service department, check the work of each post of this department, and keep the work order of the property service center normal and orderly;

3. Supervise the collection of property management fees (water, electricity and coal fees), make statistics on vacant houses, and check the collection with the financial department;

4. Handling and reporting major complaints;

5. Visit the owner regularly and cooperate with the completion of market cultural activities;

6. Assist the property manager to establish the property service department;

7, do a good job of uploading and distributing, coordinate the relationship between headquarters and ministries, and ensure the normal development of the work of this department;

8. Complete other tasks assigned by the property service center manager.

Main responsibilities of property customer service department 4

1. Receive visiting customers, record opinions and suggestions, and make reasonable disposal.

2. Responsible for daily communication with customers, including monthly visits, satisfaction surveys and customer activities. , understand the customer's opinions and suggestions and refute them in time.

3. Responsible for daily customer service, including settlement and decoration procedures, daily inspection, parking space rental services, signing of property contracts, and collection of related fees.

4, responsible for accepting customer complaints and service requirements, make records and report to the department manager in time; Follow up the results and communicate with customers until they are satisfied.

5. Responsible for sorting out departmental forms, inputting customer information, drafting and proofreading relevant notices or tips;

6. Complete other tasks assigned by department leaders.

Main responsibilities of property customer service department 5

1. Be responsible for the overall management of the customer service department, and coordinate and supervise the work of all employees in the customer service department.

2. Obey the leadership of the company, conscientiously implement the company's policies and decisions, and improve the rules and regulations of the department.

3, according to the rules and regulations of the management office, check, supervise and assess the service quality of department employees, and implement rewards and punishments measures.

4, responsible for the development of the department's work plan and community cultural activities plan, and organize their implementation.

5. Understand the owner's needs, track and handle the owner's complaints in time, establish and maintain friendly relations with the owner, and improve customer satisfaction.

6. Follow up the daily maintenance order in time, and timely feed back the quality problems found in the maintenance to relevant departments for improvement.

7. Keep abreast of the payment of management fees and other related expenses, and timely organize management fee reminders.

8, cooperate with the environmental protection department to do a good job of supervision and management of community cleaning, greening, clubs, etc.

9. Organize customer service personnel to interview the owner regularly, strengthen communication and contact with the owner, understand the needs and wishes of the owner, and take effective measures to solve the problems that the owner cares about in time.

10, responsible for horizontal cooperation with various departments.

Main responsibilities of property customer service department 6

1, responsible for daily property affairs management within the jurisdiction.

2, responsible for the service of the model room.

3. Supervise and inspect the safety management, sanitation, greening and disinfection in the area under its jurisdiction, and coordinate relevant departments for rectification of unqualified projects.

4. Complete various temporary tasks arranged by the department.

Main responsibilities of property customer service department 7

1. The affairs management of the customer service department of the property service center includes the preliminary preparation of the property company, the acceptance before delivery, the preparation before delivery, the decoration after delivery, the arrangement and management of daily reception work, and the docking of outreach units.

2, department personnel management, department personnel training, property related system formulation, etc.

3, the property to assist the project manager to deal with daily project related matters.

4, dunning, handling complaints from the owners, and maintaining the relationship between the property and the owners.

5. The buildings served are commercial complexes, including businesses, office buildings and apartments.

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