Service Commitment Letter of Commitment for Quality Assurance

How to write the commitment letter of service commitment and quality assurance? The following are the service commitments and quality assurance commitments I have brought to you, hoping to help you!

Article 1: Service Commitment and Quality Assurance Commitment Letter

If our company is lucky enough to win the bid for this model project, we will strictly abide by the commitments made in this tender and contract and strictly fulfill the obligations and responsibilities in the contract. Win the trust of your company with integrity. Here, our company is willing to make the following special commitments:

I. Abide by relevant laws and regulations.

Second, carefully construct in strict accordance with the drawings and relevant design and construction specifications to ensure the realization of design intent and achieve high-quality use effect of the community.

Three, according to the time limit for a project determined in the contract, scientific arrangement, careful organization, to ensure that the construction task is completed with good quality and quantity, and the completion acceptance and delivery on time.

4. Ensure that the flowers provided by our company are first-class products, and the protection measures are: when selecting seedlings, the stems must be thick, the roots must be developed, the branches and leaves must be lush, there are no pests and diseases, the trees are beautiful and the specifications meet the requirements. Turf grows well, with uniform density, first-class color, no death, no weeds, high uniformity and no pests and diseases.

5. Accept the supervision and inspection of your company and the supervisor, strengthen contact and coordination with all parties, and solve various problems in construction in time.

Train a group of garden management and nursing staff for your company free of charge.

Seven, to provide quality and timely warranty service, to ensure that adequate maintenance is arranged during the warranty period, and there are nursing staff responsible for the maintenance and nursing of landscaping 24 hours a day.

Thank you again for this cooperation opportunity given by your company. I hope both parties will cooperate happily!

Guangxi * * Landscape Construction Engineering Co., Ltd.

Date of * month * in 2004.

Chapter II: Quality Commitment and Service Commitment

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According to the provisions of the tender documents, our goal is to provide quality engineering quality and service for the owners. Give full play to our advantages in technology and quality management to provide quality engineering and services for the owners. In order to ensure the high-quality completion of this project, Shanxi Weimin Landscaping Engineering Co., Ltd. solemnly promises to the owner.

1, Quality Service Commitment:

1. 1 quality standard: excellent project, with a pass rate of 100%, an excellent rate of 98% and an excellent rate of 95%.

1.2 quality management objective: according to the technical quality requirements of engineering drawings, select relatively professional engineers and technicians, select high-quality plants such as trees, shrubs and flowers, carefully work and construct, strictly implement the relevant construction specifications formulated by the state, ensure the engineering quality and technical standards, and make the survival rate of seedlings reach over 98%.

1.3 quality service commitment: according to the requirements of the project progress, organize a strong project team carefully, deploy efficient construction machinery, make full use of manpower and machinery, rationally adjust the construction plan, run through the construction, cross-operate, pay attention to quality, grab the progress, ensure that the project tasks specified by the owner are completed within 30 days within the specified time limit, and strive for early completion.

2. After-sales service commitment: In order to let the owners better see our company's technical level and long-term cooperation intention, and let the owners be satisfied with our company and the project, our company implements the quality management objectives, and specially sets up a service leading group to comprehensively organize the service guarantee work of this project:

2. 1. If our company wins the bid, our company will provide quality services for this project;

2.2. After winning the bid, our company guarantees to complete the project within the date stipulated in the contract, and can also deliver the goods in advance according to the business requirements;

2.3, after the completion of the finished product, if there are any quality problems, our company will send personnel to assist the owner to help solve them, which will never affect the progress of the project;

2.4. Provide business technical consulting services free of charge; Handle the owner's faxes and letters in time and give a clear answer;

2.5. During the maintenance before the project completion acceptance and the warranty after the completion, our company will pay an irregular return visit.

Article 3: Commitment Letter of Service Guarantee

1. We will promise to complete the scope of responsibilities and obligations stipulated in the contract according to the agreement of both parties, and ensure that the quality of property services and management provided meets or exceeds the quality standards promised in this tender.

The second is to strengthen training and assessment on the premise of ensuring the quality requirements of personnel.

① Good health and no bad habits; (2) Rich experience in order maintenance and management, good ideological quality and no criminal record; ④ Good image and strong sense of service; ⑤ Be familiar with the emergency handling procedures of various emergencies.

(2) Staff training scheme, staff assessment and reward mechanism

The importance of training has been confirmed in today's enterprise management. Enterprises responsible for providing property management services mainly use people to complete all the work, and the management of personnel is the most important management goal of modern enterprises, and the training of personnel is the basic condition for ensuring the quality of property management services.

The business nature of property management services determines that property management service personnel must have higher quality requirements, especially managers, who must master modern management concepts and means and have the directional conditions of "generalist".

Training mode

Training requirements

Carry out on-the-job training and safety education for employees, and the service personnel provided must be trained and qualified before they can be arranged to take up their posts;

Give full play to the re-education function of training, establish a correct outlook on life, values and professional ethics among employees, carry forward socialist spiritual civilization, advocate patriotism and collectivism, and cultivate employees' love for their jobs and dedication;

Timely convey and implement the user's requirements for property management services, so that employees can clearly define the corresponding work objectives, cultivate a professional team with good service awareness and high quality, and provide a strong guarantee for realizing the owner's property management objectives;

Organize all employees to learn fire fighting knowledge every year, and learn relevant fire fighting knowledge and the correct use of various fire fighting equipment and equipment. Organize learning and training drills not less than 4 times, and make records, and immediately train newly recruited service personnel;

Make a perfect and systematic training plan, effectively improve the overall quality of employees, and ensure that the employment rate with certificates reaches 100%.

2) Employee evaluation:

The assessment of employees is an important means to verify the impact of training on the quality of employees' work, and it is also an important mechanism to restrain and urge employees to continuously improve their work and improve their service awareness, so as to realize that the service quality of the project will not deviate from the established standards of the company. The assessment work is carried out in accordance with the rules and regulations formulated by the company, and the assessment work is carried out in strict accordance with the principles of fairness and justice.

While making employees aware of the current situation of personal work quality, they can also urge employees to continuously improve their working methods and enhance their sense of service. The assessment work adopts a combination of rewards and punishments to optimize the effectiveness of the assessment management system.

Four, actively cooperate with relevant departments and units to do a good job of entry and exit handover.

Verb (abbreviation of verb) We will also provide the following services for this project.

1, our company introduced the ISO900 1 quality management system into the daily management of the project.

As a service industry, property management does not produce tangible products, and the appraisal of its management service quality and level often lacks scientific and effective judgment basis and means. It is undoubtedly an effective way to introduce internationally accepted and mature quality standards. Combined with the characteristics of property projects, formulate operational management systems and operating rules. Quality management is used to ensure the perfection of our service products. On the basis of summarizing and perfecting successful experience, the project introduced ISO900 1 quality management system.

2. Safety management

Strengthening safety management is our common desire and goal, and our company will rely on everyone's efforts, scientific management and perfect system to ensure it. Our company will put safety work first, and the company leaders will be responsible for it. We will incorporate safety work into the target assessment content of all relevant personnel and conduct strict assessment. The company signed letters of responsibility with each type of work at different levels to clarify their respective responsibilities. Take safety education as an important part of the overall assessment and implement a one-vote veto system. Carry out the principle of "who is in charge, who is responsible", so that the responsibility is clear and the responsibility goes to people. A safety management system combining regular inspection with daily prevention has been established and improved, and rules and regulations such as safety work reward and punishment regulations and fire safety management have been further strengthened. All the work involving the security of the center must have rules to follow, and violations must be investigated, leaving no blind spots and plugging loopholes. The safety management of the center is an important part of learning safety management. It is necessary to improve the system, clarify the management personnel and responsibilities, ensure that someone is in charge of safety work at all times, and ensure the realization of the daily safety objectives of the center.

Article 4: Commitment Letter of Service Guarantee

1. service guarantee system

* * The goal of the company's service system is to provide customers with quality-guaranteed services, and closely integrate business and IT services by integrating business and IT strategies, service design and management, service development and implementation, service operation and maintenance, and service delivery. According to the business needs of enterprises, formulate corresponding IT strategies, and transform IT strategies into specific IT service plans, design and redesign services to continuously improve service quality, establish, negotiate and sign service level agreements to ensure the security of IT infrastructure and data, and define and manage service levels within cost limits. The establishment and implementation of services will run through the IT strategy, enabling IT to meet the business needs to the greatest extent.

* * The composition of the company's service system and the functions of each part are based on the refinement of practical experience and the study of ITIL mode. The use of international standards makes the company's service system more standardized and its responsibilities more clear, and the strict system ensures the normal and high-quality service. * * The company's after-sales service system consists of response system, maintenance system and quality supervision system.

2. Maintenance support system

Service quality assurance commitment)

* * The company has set up a special technical support team to be fully responsible for the maintenance of service projects. The team of engineers has a reasonable structure, complete levels and sufficient personnel, and has enough experience and technical level to deal with any problems that users may have. The whole support and maintenance system has the following characteristics

A) project management

For each contracted customer, the company will arrange a full-time project manager to manage the service project during the service period. Including making project maintenance plan, summarizing regularly, submitting service report and other activities, responsible for the whole process. Let customers enjoy professional, orderly, timely and efficient quality services.

B) 2。 Comprehensive system diagnosis and recommendations

* * The company not only passively responds to customers' service requests, but also analyzes the causes of failures in combination with the operating environment of customers' equipment and the software version used, and gives professional customer system evaluation reports, preventive suggestions and system optimization and upgrading schemes.

2) Maintain supporting system documents

The maintenance system submits many documents to users, such as periodic maintenance inspection reports and periodic service summaries.

To sum up, when recommending customers to upgrade and optimize, they will also submit implementation reports and suggestions to users.

3. Quality supervision system

In order to ensure timely and effective service to customers, quality supervision system is necessary. * * The company and customers will formulate the service level requirements in the service agreement according to the contract requirements, so as to supervise and guarantee the quality of the services provided.

For the service quality supervision system, * * Company has formulated and implemented the customer satisfaction evaluation system and process, customer complaint handling system and process, and set up an independent department to track and monitor the maintenance process of service projects, handle customer complaints and opinions in the service process, and ensure that the services delivered to customers meet service standards, norms and processes.

1) customer satisfaction evaluation system

Satisfaction evaluation is an indispensable part of service quality evaluation. Through the satisfaction survey, we can know the customer's perception of service quality, and constantly improve and improve the service quality. We sort out the scores, opinions and suggestions fed back from the customer satisfaction survey, analyze and find problems, make improvement plans in time, implement corrective and preventive measures, and regularly inform customers of the improvement results. The methods of satisfaction survey include questionnaire survey, telephone interview and personal interview.

The survey types are divided into case satisfaction survey and on-site service satisfaction survey. For the case satisfaction survey, after each service, the response center will send a service satisfaction questionnaire to the customer by fax or email. The project supervisor will analyze the questionnaire, classify the problems, guide relevant departments/personnel to formulate improvement measures, track the improvement results, and notify relevant responsible persons. For the on-site service satisfaction survey, after the project sales or after-sales service is completed, users are required to grade the satisfaction part of the technical service list on site, and supervisors analyze the technical service list brought back by engineers, classify problems, guide relevant departments/personnel to formulate improvement measures, track the improvement results, and notify relevant responsible persons at the same time.

2)

Customer complaint handling system

When customers have any complaints about the technical support services provided during the service period, they can complain to * * Company. In addition to the normal technical support hotline, * * Company has also set up a customer complaint manager to receive complaints from users about * * Company's services. Ensure that the time from the customer complaint to the initial reply to the handling opinion does not exceed 2 hours. * * The company's handling of complaints ends with the settlement of complaints, and the time shall not exceed half a month.

Service supervision hotline:

4. Organizational structure of service team

5. Institutional setup

* * In order to set up a special project team, the company is responsible for providing services within the scope of this article to the limited company. Establish a project in the office system of * * company, and follow up the whole service process, mode, effect and supervision according to service specifications and service requirements.

6. Staffing

Contact person of this project:

Technical contact:

Article 5: Letter of Commitment for Quality Assurance

Equipment Co., Ltd. strictly follows the ISO900 1 quality assurance system, and its products are designed, manufactured and inspected in full accordance with international advanced standards, and always adheres to the purpose of "quality first and service first". From contract review, raw material procurement to product ex-factory inspection, it is checked at different levels and recorded at different levels. The records of all quality control links in product production are traceable, and unqualified parts will never flow into the next process, ensuring that each factory product is 60. In the future cooperation process, high-quality, warm and thoughtful pre-sale, mid-sale and after-sale services will definitely make you feel value for money. Our company solemnly promises that the products provided are all qualified products. ● Organize guarantee measures.

In view of this project, the company specially deploys the backbone personnel of the company to form a project team, and the general manager of the sales department is responsible for all production progress and business matters during the implementation of this project; The technical director is responsible for production technology, quality and product development.

● Guarantee measures for contract delivery date

Design progress control: CAD technology and computer selection software are adopted in the design, which can quickly complete the drawing design.

Production schedule control: Now the company's production organization has adopted advanced GT and ERP systems, and the production schedule can fully meet the project requirements.

● Contract quality assurance measures

Over the years, the company has been adhering to the quality policy of "careful design, strict production, dedicated service, ensuring quality and optimizing space", and regards product quality as the life of the company, forming a unique quality control system, including production process control, product entity quality control and after-sales service quality control. Production process control: according to ISO900 1 standard, a scientific quality assurance system is established to ensure the working quality of product production process. Physical quality of products: In the specific design stage, the "three-level audit system" is adopted for design drawings, and customers are invited to make final confirmation before production to ensure that unqualified design drawings are not put into production; In each working procedure of the manufacturing process, a strict quality inspection system is implemented, and full-time quality inspectors conduct quality inspection to ensure that unqualified products do not flow into the next working procedure; Before the products leave the factory, full-time inspectors conduct strict factory inspection to ensure that the qualified rate of the products is 100%. Quality of after-sales service: the company has a special after-sales service department, equipped with engineers and senior technicians, and equipped with special vehicles and tools. Any after-sales service demand can be quickly provided to the site to provide quality service.

Equipment co., ltd.

20XX April 1 1 day

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