Three pieces of property work experience

Strengthen the education of employees' awareness of production safety, and often organize risk identification and emergency drills. The following are my three experiences on property management for your reference.

Property management experience 1

In the first half of this year, the property management branch followed and carried forward the business philosophy and work theme of "relying on the main business, serving the main business, putting people first and managing details", closely focused on the strategic thought of "surviving by service, benefiting by management and supporting by contribution", and with the care and support of leaders at all levels and departments, paid close attention to basic management, constantly reformed and innovated, and successfully completed various property services and logistics support work of factories and companies. The work in the first half of this year is summarized as follows:

First, the main work in the first half of the year

In the first half of the year, the property management branch carried out regular, institutionalized and standardized management of residential houses in strict accordance with the company's requirements. At the same time, the problems found in the process of house inspection and furniture quality problems are properly rectified and maintained. The captains and security guards of each property team patrol and maintain the community every day to ensure that the appearance of the house is clean, the external walls and stairwell walls are basically free of stains, and the house is clean and tidy; Regularly check the heating, water supply and drainage, gas and other pipe networks in the house, and rectify in time when problems are found. Since the first half of the year, various property teams have regularly maintained various facilities and equipment, keeping them in good condition and ensuring the normal operation of property services.

Second, the construction of labor force.

Strive to build a learning enterprise: first, mobilize employees to learn independently and use books, television and the Internet. Second, learn from the good management methods and experiences of other units, find their own problems and solutions, develop innovative potential, constantly improve the management methods of property service personnel, and gradually strengthen the service level and development ability of property services. Vigorously strengthen staff training. According to the actual situation of employees, organize employees to conduct training and assessment regularly. Mainly focus on management knowledge training, professional skills training and pre-job training to improve the ability and quality of employees in all aspects;

Through simple and simple education, it is the factories and companies that need us to provide various property services, so that everyone can work here. It is necessary to make employees realize the importance of work, educate some employees who muddle along at work, master the ideological trends, and help them change their bad habits of not going to work well.

Third, the situation of safe production

On the basis of implementing the safety responsibility system and prevention plan, strengthen the safety management of the factory. Property service branch firmly establishes the idea of "people-oriented, safety first", always puts safety work in the first place in all work, integrates safety work into daily work and makes unremitting efforts. Safety objectives and responsibilities are implemented at different levels, and the safety responsibility system is established and improved. Strengthened the sense of safety responsibility. According to their own characteristics, various property teams and restaurants have compiled emergency plans for safety accidents, and organized learning and drills. In the first half of the year, the property branch organized all employees to investigate potential safety hazards, and organized a major safety inspection, promptly rectified the problems in the inspection, and tried every means to eliminate various potential safety hazards. In addition, the supervision of community safety management has been strengthened to ensure the safety and stability of the community.

Fourth, the problems existing in the work

Some employees relax themselves, their sense of responsibility and crisis declines, their motivation is insufficient, and their thoughts are old and rigid, so it is difficult to adapt to the present situation and future development of property services. Individual departments have not established the concept of active service, lack of service awareness, and the quality and level of service need to be improved. Employees' awareness of safety in production is weak, and there are still illegal operations in their work, which need further education.

Verb (abbreviation of verb) Work plan for the second half of the year

Strengthen the education of employees' awareness of production safety, and often organize risk identification and emergency drills. Improve and implement the rules and regulations of food management and oil depot management. Adhere to the learning and training of rolling service skills, mainly from the aspects of employee service etiquette and behavior norms, so that employees can learn to smile and serve. Enhance the image of property services.

Property work experience II

With the deepening of property management in residents' lives, providing customers with satisfactory services has become the primary method for property management enterprises to maintain their absolute competitive advantage. To win customers and win the market, we must constantly improve the quality of service and management level, and often the customer's recognition of service comes from the sincerity of the service provider. To this end, the Industrial Branch has conducted a series of training and learning for property management personnel, and I have accumulated the following experience:

First, document management.

Document management is a very important aspect and the key content of quality documents and service standards. The teacher first told us the contents and norms of document management, and then took us to visit the document management of several famous property management communities in Wuhu City. What you heard is worse than what you saw! They specially arrange a manager to organize documents, which are divided into three categories according to their own situation, namely management files, owner files and foreign files, with a total of 30 folders. The serial numbers of all kinds of documents are arranged clearly and neatly, and you can quickly find what kind of documents you want. And the contents in the folder are complete.

Second, information exchange.

Secondly, change "pure service" to "interaction with owners". Simply improving the quality of service, all property management is in accordance with their own management requirements, which often leads to friction with the owners' work. Due to the diversity of owners' needs and the enhancement of environmental and cultural awareness, they have different needs for improving service quality. The ancients said, "Those who touch people's hearts should not consider their feelings first." . At present, the owners' demand for property management is diversified. In order to win the recognition of the owners, in addition to constantly improving their service level, they must also treat others sincerely and move people with emotion. The core of this is to enhance personalized service. By establishing the owner's demand file, we can understand, master and dig the owner's demand in time, so as to provide a wider range of services for the owner. In addition, strengthen communication with the owners in daily life, sort out and classify the collected opinions, give timely feedback, make continuous improvement, attach importance to the owners' feelings and integrate them into their emotions.

Third, the property management facilities and equipment

Property equipment includes not only indoor equipment, but also outdoor equipment and facilities within the red line of the property, including water supply and drainage, power supply, heating, fire protection, ventilation, elevators, air conditioning, gas supply and communication networks. These equipment constitute the main body of property equipment and an organic part of all-round management and service of property. In terms of equipment management, it is a bright spot to establish and improve the equipment management system in Wuhu property district and establish equipment cards for all kinds of equipment. All kinds of equipment have detailed account records. Open its inspection records, and record the regular inspection, maintenance, repair and cleaning in detail. We visited the computer room, and the ground and equipment were spotless. The two-story underground parking lot has clear import and export signs, clearly defined parking areas for bicycles, electric cars and cars, and all kinds of vehicles are parked in an orderly manner. Moreover, their traffic assistants have standardized traffic gestures and can get off and get in and out correctly during rush hours.

Finally, integrate "small groups" into "big society". The effective development of property management services can not be separated from three types of resources. First, social resources, including the support of the government, streets, communities, public security, sanitation, suppliers and potential customers. The second is their own resources, that is, the right to enjoy all kinds of service information and service facilities and equipment of the property they manage. Third, the owner's resources. Owners are a huge group, and their consumption demand and potential resources are the continuous driving force for property management service enterprises to expand their operations. Only by truly integrating our "small group" into the whole "big society" and building a harmonious living environment can we continue to develop our "small group", expand more social services other than the related business of telecommunications, and develop the viability and risk resistance of enterprises. Let employees get more benefits from it.

Four. Property laws and regulations

In the 1980s, the property management industry rose in the south of China, and now it has formed a scale in the whole country and moved towards standardization. According to China's national conditions, the State Council formulated and promulgated Property Law and Property Management Regulations, which provided a basis for property companies and owners to correctly handle disputes. Through learning, we have learned several aspects of the legal system of property management: first, we have formulated laws, regulations and rules on housing and maintenance management; The second is to establish laws, regulations and rules for the management of equipment and facilities; Third, establish laws, regulations and rules on environmental sanitation management; The fourth is to establish laws, regulations and rules on safety and fire control management; The fifth is to establish industry management methods; Sixth, establish the management method of the owners' committee; Seventh, establish management regulations and rules covering all kinds of industries.

V. Building a brand of property management

Owner's satisfaction comes from high-quality service, and high-quality service comes from sincere investment. As long as you really think about your customers, sincerity will be like a trickle, nourishing people's hearts; As long as we give our customers sincere help, trust and support will follow. Only by sincerely serving, constantly broadening working ideas, constantly developing meticulous characteristic services and creating a high-quality humanistic living environment can we establish a distinctive brand of property management services among many property management enterprises and attract more customers. Sincerity is a magic weapon to communicate interpersonal relationships, which can relieve people's mental vigilance and is a lubricant for us to close the relationship with customers. Of course, this sincerity is by no means perfunctory. We should sincerely give our tolerant heart to our customers, give them more understanding, open our hearts in every grievance, and try to understand the connotation of sincerity, because this is responsible for the company, the customers and ourselves. Sincerity, a bridge, entrusts customers with trust in property management, and also conveys the care of property managers for customers.

Property work experience 3

Engaged in property management over the past few years has given me the feeling that it is "difficult". In the property management industry, there is a popular saying that "if you have done evil things in your last life, you will be a property manager in this life". This sentence expresses the voice of people engaged in the real estate industry. It is difficult for the service industry to satisfy all customers, and it is even more difficult to deal with owners from all corners of the country. They all deal with a lot of trivial matters, and improper handling is a big deal.

Property management services are really cumbersome, and everything should be managed, not only in charge of things, people and equipment, but also in charge of small animals such as cats and dogs. Owners always go to the management office to talk about things; Power failure caused by improper use of home appliances will bring trouble to property companies, and contradictions in neighborhood relations will also bring trouble to property companies. Property employees will look for property companies in big and small matters, and they are busy coordinating and coordinating all day. Employees of property management companies are scolded by some unreasonable owners every day, and sometimes even beaten by barbaric owners. If the conflict escalates, go to court. There are often reports of legal disputes between property companies and owners in online media.

Now people's awareness of rights protection is stronger than in the past, but not every owner's legal knowledge has improved. Many reports are that some owners make trouble without reason, and some companies try not to make a mountain out of a molehill in order to minimize it. They all give up legal rights protection and make great concessions through private consultation, which causes other owners to follow suit and easily sue your property company, which will consume a lot of human and financial resources. To sum up, my experience is that it is really difficult to do property management, and management fees are also difficult to collect. Property management is originally a low-profit industry, but also a labor-intensive industry. People from all walks of life believe that people who can do real estate have no skills at all as long as they have hands and feet.

In fact, the professional and technical content of property management is very high, but the quality of employees in the whole industry is not high, which leads to deep prejudice against property management. In this way, it is necessary to continuously strengthen the training of employees, improve their basic quality and improve the quality of service. Defenders must do everything in accordance with the property management regulations and relevant laws and regulations, and communicate with the owners to publicize the property management regulations and the property law. Many property companies have harmed the interests of the owners and seriously damaged the image of the whole industry for their own interests; If the whole industry is standardized, the prejudice against property management from all walks of life will be less, the social status will be improved, and it will be less difficult to engage in property management.

In recent years, the understanding of property management can be summarized in these words: "There is no trivial matter in property, everything must be compliant, subtle and unfeeling, and understanding can be harmonious."