Hengshui residents were insulted by the staff when they called the government hotline. What do you think of this?

I think this staff member is not serious in his work attitude, and there is something wrong with his work style.

Although no one is perfect, sometimes there are still some problems that cannot be solved at work. But when problems arise, we should actively deal with them and find ways, not perfunctory, or without a good attitude. In particular, some staff who do hotline answering work have to receive different customers and face different telephone complaints every day, so it is understandable that they sometimes get upset, but it is really undesirable for such staff to abuse telephone visitors.

First, what's going on?

2021165438+1On October 23rd, a resident of Poly Lafite Mansion in Hengshui called the government service hotline to report that he was buying a house and going through the formalities of closing the house, and the property management company charged the property fee. The receptionist not only didn't have a hotline to help residents solve their problems, but also said it was irresponsible and wanted to perfunctory. Therefore, in the end, I think that my work is not serious and responsible, my work style is problematic, my work efficiency is not strong, and my influence is bad, so I will be dismissed.

Second, the staff member's work attitude is not serious and there is something wrong with his work style.

It can be heard in the video that the staff member's statement is very perfunctory. For example,? Why don't you hand it in? 、? Why don't you just hand it in? These are very careless and irresponsible attitudes, and they have no intention of solving problems for residents. Therefore, he can't continue to work here because of his work attitude. I think dismissal is the best way to deal with it, which can not only correct the atmosphere, but also warn others to be serious and responsible for their work.

Third, personal views.

Everyone's life is not easy. Since the residents have reflected something, they must have encountered a problem. Even if they can't solve it, they shouldn't talk like this. In the end, the man not only failed to help the residents solve the problem, but also lost his job, which was not worth the candle.