Year-end personal work summary model essay

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2004 was an easy year for me, but it was also a heavy year. It's easy because after a year of practice, I'm familiar with my work this year; The main reason is that the work is too smooth, there is no attempt to innovate, and the initiative of the work is insufficient. The following is my work report for the past year and my work plan for next year:

1. Daily work handling: answering telephone calls for more than 30,000 times, ordering more than air tickets and train tickets for 1000, ordering more than 2,000 barrels of drinking water, sending and receiving emails for more than 1 10,000, and making reservations for more than 30 times.

Secondly, the problem of electronic display screen is solved. According to some questions raised by us, the engineers of Runshibao Company put forward specific solutions. The hardware of the display system is updated, and the software is also upgraded. Strive to achieve WYSIWYG and split screen functions under limited resources. At present, the three-screen display function has been realized in the state of one card and two wires. However, due to the problems of hardware equipment, the current running state of the display screen is not ideal, and it does not really play the role of a window.

Third, solve the problem of drinking water barrels. Since the company moved, the actual number of barrels kept is quite different from the data recorded by the water supply company. Although I have doubts about my work, I haven't figured it out yet. The quantity of water delivered is negligent. Later, after consultation with the water supplier, the two sides reached an agreement, agreeing to take the number of barrels available in the company as the standard, and properly handle the import and export matters to prevent unnecessary losses. Mr. Sun once questioned the quantity of drinking water. After my observation, eight barrels of water per day at headquarters should be normal consumption. As far as the 22nd floor is concerned, there is more than half a bucket of water at work every day, so you must change one bucket before eleven o'clock, one bucket in the afternoon, and another bucket after work the next morning, that is, two buckets of water. There are many people downstairs, and the hot weather makes it normal to consume three buckets of water. In addition, the water supply company is regularly arranged to disinfect the drinking fountains, and the building property management department has carried out the work of eliminating the four pests in the whole office area to ensure public health.

4. Assisted the sales staff of various departments to complete the bidding preparation for the call center of Yinchuan Commercial Bank, the telephone banking exchange platform system of Fujian Branch of Agricultural Bank of China, the computer room project of Wuhan Sales Department of Shen Wei Securities and the computer room construction of Shekou Sales Department of Southwest Securities.

5. Successfully received the acceptance team of key national science and technology projects in the Tenth Five-Year Plan, arranged accommodation and booked air tickets according to the scheduled situation, and arranged the fees of acceptance experts according to the agreement of each unit, thus ensuring the smooth progress of the evaluation work.

Six, together with other colleagues of the company, completed the preliminary preparation, on-site reception and post-meeting information collation of the company's listing thank-you banquet. More than 300 banquet invitations were made in advance according to the company's requirements, and the list of participants was implemented one by one; Ordered a celebration basket. During the meeting, cooperate with other colleagues to complete the gift distribution and registration of the guests, and sort out the list of people who did not give gifts and the list of guests who did not attend the meeting after the meeting.

7. Design a new business card template with the company's stock code and ISO certification icon. The new template has been submitted to Zhao Zong for review, and the layout of the first issue has been determined, and it is expected to be put into use early next year.

Eight, I also have some feelings and experiences in my daily work. At work, there are often some mistakes, but some are mistakes. In the first half of the year, the company's operating conditions were not ideal, and all departments tried their best to increase revenue and reduce expenditure. At this time, we seem to rely more on the sales department, hoping that the R&D center can produce more convincing fist products, but I have found more than once that some tenders to be tendered use the old LOGO, and the company name impressively reads "Shenzhen Zheng Jin High-tech Co., Ltd."; Some instructions to customers are marked with QQ icons; Even some bidding documents are out of order ... if this customer is easy to get, that's all, but this is not the case. Great market competitiveness and numerous competitors are really negligent at this juncture. I think, I can find this problem, and customers will certainly find it. Sometimes, what customers value more is our attitude. There is a popular saying in the sales industry that selling products is not as good as selling services, especially in our company. The customer's last product means that they need our service every day. They began to know nothing about the service personnel, and they could only evaluate them from our bidding documents and the attitude of our sales staff. That's all they knew about the company at that time. So I think everyone should be more careful and have a sense of responsibility in their work, so as to give themselves more chips to win.

Now the company has been listed on the Shanghai Stock Exchange, which greatly boosted morale. I believe that in the next stage of work, we will work harder and meet a better tomorrow with the company! At the same time, we also hope that leaders can care about our work and affirm our achievements, because this is our upward motivation.