Chengde City Property Charge Standard and Service Standard

According to the relevant regulations, the standard of property charges should distinguish between government-guided prices and market-regulated prices. Where the government-guided price is implemented, the price department of the people's government with pricing power shall, jointly with the real estate administrative department, formulate the corresponding benchmark price and its floating range according to factors such as the standard of property management service level, and publish it regularly. The specific charging standard is agreed by the owner and the property management enterprise in the property service contract according to the specified benchmark price and floating range. The property service charges that are regulated by the market shall be agreed by the owners and the property management enterprises in the property service contract.

First, the composition of property service cost or property service expenditure generally includes the following parts:

1, salary of management service personnel, social insurance and welfare expenses drawn according to regulations, etc. ;

2, the daily operation and maintenance costs of * * * parts of the property and * * * facilities and equipment;

3, property management area cleaning costs;

4, the property management area greening maintenance costs;

5, property management regional order maintenance costs;

6. Office expenses;

7. Depreciation of fixed assets of property management enterprises;

8. Part of the property, facilities, equipment and public liability insurance fees;

9. Other expenses agreed by the owner.

Second, the standard of property fees

1, the charging standard for the first-class property is one yuan per square month.

2. The secondary charging standard is 0.75 yuan per square month.

3. The third-level charging standard is one square meter of 0.5 yuan per month.

Third, the property service standards

basic requirement

(1) The service and the serviced party sign a standardized property service contract, and the rights and obligations of both parties are clear.

(2) When undertaking the project, carefully check the * * * used parts and * * * used facilities and equipment in the residential area, and the acceptance procedures are complete.

(three) managers and professional operators in accordance with the relevant provisions of the state to obtain professional qualification certificates or job certificates of property management.

(four) a sound property management plan, quality management, financial management and file management system.

(5) management service personnel dress, wear signs, code of conduct, positive and enthusiastic service.

(6) Set up a service reception center and publish a 24-hour service telephone number. Within half an hour of urgent repair, other repairs will arrive at the site according to the time agreed by both parties, and the records of repair, maintenance and return visit are complete.

(7) According to the needs of the owners, if special services and agency services other than the realty service contract are provided, the service items and charging prices shall be publicized.

(eight) according to the relevant provisions and the contract, announced the income and expenditure of property service fees or property service funds.

(nine) regulate the use of residential special maintenance funds in accordance with the contract.

(10) Consult the owner's opinions on property services at least 1 time a year, and the satisfaction rate is over 80%.

Legal basis:

measures for the management of property service charge

Article 7

If the property service charges are subject to government-guided prices, the competent price department of the people's government with pricing power shall, jointly with the real estate administrative department, formulate the corresponding benchmark price and its floating range according to factors such as the standard of property management service level, and publish it regularly. The specific charging standard is agreed by the owner and the property management enterprise in the property service contract according to the specified benchmark price and floating range.

The property service charges that are regulated by the market shall be agreed by the owners and the property management enterprises in the property service contract.