Monthly work summary of floor management: 7 articles

Monthly Work Summary of Floor Management 1

How time flies! It has been some time since I joined the team work of the three departments

Monthly work summary of floor management: 7 articles

Monthly Work Summary of Floor Management 1

How time flies! It has been some time since I joined the team work of the three departments unconsciously. In retrospect, I was lost and disappointed when I encountered difficulties and setbacks, but it was all over! I understand that I can work in a branch from an ordinary loss prevention officer. For me, this is a rare opportunity to experience, so I must make good use of it. I will constantly hone myself in my work practice and be an excellent floor manager. Here I want to thank the leaders and colleagues who gave me support and encouragement when I was at a loss!

During the month's work practice in the branch, I am not satisfied with my work performance. Because of poor acceptance and low efficiency, I failed to complete the sales task last month! But personally, I feel a little gratified by what I have learned and made progress in the branch. I will carry out the following work.

1, about adjusting mentality:

In the previous month's work, I was often annoyed that I didn't finish the tasks assigned by my superiors in time, and sometimes I even looked down on myself and had no confidence in myself! The change of the nature of work is an exercise for me. In my future work, I must learn to adjust my mentality, adapt to the working environment of "Three Branches" as soon as possible, and overcome all kinds of difficulties in my work with a positive attitude. I want to make myself a brand-new person: constantly improve myself in actual combat, grow up in setbacks, study with a positive attitude and prepare for the next task! As a floor manager, only by keeping a correct attitude can we better complete various tasks!

2. About teamwork:

I'm not very good at teamwork. I just arrived at the branch office. Because I was busy and confused, I just wanted to finish my work quickly, so I didn't give full play to my teamwork ability! I hope I can completely integrate into the big family of the Third Division in the future! Fight side by side with colleagues and share the joy of victory. The best witness will be tested in the future work. One person's achievements are small, and the Excellence of the team is our common goal. Therefore, in the future work, I must fully integrate myself into the three teams and work together to improve the work performance and sales performance of the three teams.

3. On-site management:

Website management has always been my biggest headache! Shopping mall is a very complicated place where people communicate with each other. Sometimes when traveling, I meet some counter employees with extremely bad attitudes. It is obvious that she is violating the discipline. She just doesn't feel that she is wrong, but she still speaks plausibly. Sometimes it is inevitable that you will fly into a rage immediately! At the same time, I will think that I am a floor manager at the moment. I must stick to my principles. I have the responsibility and obligation to supervise the staff of each counter, because her behavior is affecting the image of the whole mall. Only by adhering to the principles and implementing the system can we enhance the image of shopping malls! Counter staff are terminal sales staff and the first bridge to communicate with customers. Therefore, in the future, in addition to completing the tasks assigned by superiors, we must strengthen communication with counter personnel, adhere to principles, handle everything fairly, and truly convince people by reasoning!

4. About sales:

Sales performance is a big worry in my heart, and it is also the most important point! Because I was busy decorating new cabinets the month before, I learned the relevant process of branch work and neglected the sales performance, which led to the failure to complete the sales target of the month! In the following work, I will humbly consult and learn from the leading colleagues on all floors, explore the best sales methods, learn from each other's strong points, explore the potential factors that affect sales performance through objective analysis of the factors that affect sales performance, overcome sales problems, tap the operating potential of counters, find the highlights of category sales, improve the quality of counter staff, inspire employees' fighting spirit, strengthen sales confidence, unite suppliers, seize the best sales opportunity, take the initiative to attack, and break through in sales through terminal promotion.

The above ideas are purely personal, and the shortcomings are still expected to be criticized and corrected by the leaders! In the future, I will work harder, do my duty wholeheartedly, adhere to the personal concept of never giving up and never giving up, and contribute my insignificant strength to Jiaxing's crossing the rainbow from beginning to end!

Summary of monthly work of floor management II

Operating system

1, organize floor work meetings and daily morning and evening meetings, convey the spirit of instructions from superiors, reflect the situation of employees and counters, and play a cohesive role;

2. Seriously assist the operation manager, implement the daily work content, and correct the violations in time when found;

3, understand the ideological status of the department staff, eliminate bad tendencies, report immediately, study and solve;

4. Strictly implement the workflow, work points and rules and regulations observed by the employees of the department, and cultivate their high sense of responsibility and enthusiasm for work.

5. Be familiar with the working conditions of employees in this department, analyze the problems that are easy to occur and put forward the basic essentials to solve the problems;

6. Inspect all posts irregularly, guide employees to work and supervise the completion;

7. Carry forward team spirit, corporate culture, keep in mind the company's purpose, and enhance the cohesion and centripetal force of employees;

8. Organize market research, reflect the problems existing in the store and the real needs of customers, and make regular summary reports;

9. Responsible for arranging and adjusting staff shifts, giving priority to combination, and correctly using command and management rights;

10, study knowledge seriously, take into account every detail of complex essentials, and adopt different leadership and supervision methods for employees;

1 1. Organize and participate in the planning of promotional activities conducive to the development of the company;

12, presided over the department meeting, analyzed the work status, put forward the work requirements and solutions, and defined the work objectives;

13, solve problems according to rules, pay attention to personal cultivation, and establish a good image for employees;

14, to undertake sales tasks in this region;

15, complete other tasks assigned by superior leaders;

Summary of Monthly Work of Floor Management Chapter III

In terms of internal work, it is mainly to assist the head of the department to complete all the work in the department. As the floor manager in the store, I only need to complete all the work in my jurisdiction. But at the same time, I have to cooperate with various departments and stores to complete the management objectives issued by the group company. During this period, I learned to sort out all the work processes and control all the time nodes of the work, and gradually changed from passively completing the work assigned by the leaders to actively completing all the management objectives. And have a new understanding of the overall situation, can put the work into practice, and can put forward reasonable suggestions.

Pay attention to the details in store management, record the problems in detail through daily inspection, check the rectification results in time, and constantly improve the store management requirements. First, put forward rectification requirements for the business's violations, and clearly inform them of the harmfulness of violations according to the relevant regulations of Easyhome, so that the business can understand from the heart why Easyhome attaches so much importance to on-site management. In the daily routine patrol, I carefully observe the work clothes, hygiene, price tag, image display and sample display of each merchant's shopping guide, so as to judge whether there is a good business order. Every time a problem is found, it will be corrected as soon as possible, requiring immediate rectification. Constantly improve the service management awareness of merchants through education, and create a good shopping environment for customers through diligent inspection and more supervision. Cultivate the smiling service of shopping guides, dress neatly, reflect the high-quality mental outlook of EasyHome sales staff, let customers feel the service atmosphere of "five-star" stores while shopping at EasyHome, and let consumers feel at ease when purchasing.

In the process of dealing with after-sales problems, according to the actual situation, we deal with related problems in strict accordance with the relevant regulations of EasyHome on customer complaint management, earnestly fulfill the responsibility system of first inquiry, constantly publicize the service concept of EasyHome to merchants in the form of morning meetings, continuously improve the service level through the creation of "soft power" and strengthen the service attitude of merchants in good faith. Merchants are required to try their best to solve the service attitude after encountering customer complaints, no matter where the responsibility lies. Customers will not complain for no reason, so the first step for businesses is to be patient and help customers solve problems enthusiastically. Under the situation that both parties are deadlocked at the same time, according to the "five service promises" of EasyHome, we will resolutely assist customers to solve problems in accordance with the rights protection clauses in the EasyHome sales contract, and strive to ensure that there will be no major complaints in this regard, put an end to all things that may have a negative impact on EasyHome because of complaints, and safeguard the corporate reputation. Through the continuous deepening of the service concept, the merchants have changed the rigid service attitude in the past, and we will vigorously praise those who perform well and set up a number of excellent service-oriented pacesetters among the merchants. Strive to improve yourself and continue to implement the "service concept" of Easyhome.

Summary of Monthly Work of Floor Management Chapter IV

The year 20xx is coming to an end. I worked as a floor manager in Qingyun market for three months, mainly responsible for the orderly operation of the floor site management order and the fire control work of the shopping mall. Although the time is relatively short, I have the joy of fruitful results, the hardships of tackling key problems with my colleagues, and the melancholy when I encounter difficulties and setbacks. Time flies. Unconsciously, the 20xx year full of dreams and passions is approaching with the beginning of the new year. Since I joined the Department of Business Administration from 10 and became a member of this collective, I have done everything with my heart, made full use of this platform to improve my organization and coordination ability, reviewed the course, gained a lot and felt a lot, mainly in the following aspects;

1, the so-called "threesome, there must be my teacher." Only by putting yourself in a correct position can we better adapt to the work. As a newcomer, we need to constantly learn daily affairs, from which we can understand that we should be a responsible person and strive to improve our fire fighting ability and emergency handling ability on the basis of being a business manager. Here I want to thank those who give me happiness and encouragement in my dull work.

2. There is a saying that "people who can bear hardships are ambitious, and those who are willing to bear hardships are not idiots". Only by dealing with everything fairly can we improve the relationship between all parties. Shopping mall is a very complicated communication place, and my job is to manage merchants in such a place. There are many rules in shopping malls, and it is even more difficult to do a good job in the relationship between shopping malls. Because it involves a wide range, as long as you are not careful, you will offend many people. At that time, people in the mall will accuse you, and the leaders will question your ability. This shows how important fairness is.

As the saying goes, "Interlacing is like a mountain". How to be a good floor manager is a brand-new topic for me. To this end, I will continue to learn, constantly enrich myself, do what I do, love what I do, and specialize in what I do. If I want to read this wordless book well, I must learn from leaders and colleagues with an open mind and learn their professional knowledge. Working methods. Marketing skills and the art of dealing with people. At the same time, we insist on "seeing more, listening more, thinking more and doing more" in our daily work, and gradually improve our working ability through the organic combination of study and practice.

4. "Hidden dangers are more dangerous than open flames, prevention is better than disaster relief, and responsibility is more important than Mount Tai". Fire fighting is the most important thing in the work of shopping malls. Daily fire inspection is particularly important, and we should be careful in the inspection process. Careful and even mean, only in this way can we ensure the fire safety of our shopping mall. Before I came to work in the mall, I always thought that the mall fire was only a small probability event, but less than March after I worked, the example of the hotel behind the mall sounded the alarm for me. If I am not careful in the daily inspection, once a fire breaks out, the consequences will be unimaginable, so in my opinion, fire fighting is really the most important.

5. The most important thing in floor work is "being on the floor and knowing the things in the building". Managing the floor is within the floor, which requires a strong sense of responsibility, ensuring that any emergencies in the floor should be handled at the first time, ensuring the good operation of the commercial order of the mall and giving Russian businessmen a comfortable shopping space.

After working in the shopping mall for three months, I feel that my work skills have reached a new level and I am basically familiar with my work. In the future work and life, I hope I can be "busy without chaos, and then I won't leave", from which I also understand a truth; In contrast, a good attitude, enthusiasm for work and a sense of responsibility are very important.

I walked into Qingyun from confusion. In the past three months, I have been exposed to many new things and solved many things. I hope that in the coming 20xx year, Qingyun market will flourish, and I will join hands with all the predecessors of Qingyun market to create a beautiful Qingyun.

Summary of monthly work of floor management Chapter 5

Time flies, 20xx years in Shang Hui property services company all the staff in a hurry. Looking back on 15, with the enthusiastic care of the company leaders, the careful guidance of the department leaders and the close cooperation and help of my colleagues, all my work was successfully completed. Thank you for your concern and help. As the floor manager of the property, my main responsibilities are: daily inspection of the jurisdiction and even the whole community, management and entry of access cards for community units, management of monthly recharge cards for ground vehicle parking, irregular inspection of vacant rooms and renovated rooms, coordination and settlement of internal contradictions and disputes among owners, correct handling of complaints and suggestions from owners, and regular visits to owners.

Over the past year, I have respected leaders, United my colleagues and served residents enthusiastically. Don't be late and leave early for no reason, keep studying and be happy at work. The company has given me this platform for growth, so that I can keep learning and making progress in my work and gradually improve my quality and talents. In order to push the work in 20xx to a new level, the main daily work and phased work in 20xx are summarized as follows:

I. Daily work and completion:

1. Assist the front desk to handle the daily reception, handover procedures and secondary decoration procedures, record the complaints and service items of the owner's calls and visits, feedback the coordination results in time, pay a phone call back to the owner, adjust the visual intercom, and enter the monthly pass card for parking vehicles on the ground. By May 30th, 20xx, there were 668 prepaid cards and 850 access cards; As of May 30th, 20xx 65438 * * * assisted the front desk to handle 35 house delivery procedures, 48 secondary decoration procedures and 60 house inspection procedures; Follow up the garbage removal of secondary decoration in the community, and register one car and one photo.

2. Establish and improve owners' files: 359 owners' files have been improved and updated, keeping the order of owners' files.

3. Repair report: receive and follow up all kinds of repair reports throughout the year *** 163 (including 49 actual repair reports found in daily inspection, and owner's repair reports 1 15). According to the actual situation, follow up the contents and problems of the owner's application for repair in time, and establish relevant files in time.

4, information release: paste all kinds of notices in the community, call the owner to consult the temporary water stop, elevator stop and other matters; A total of 17 telephone reminders were made, so that the statements were clear and the words were accurate, and the contents of the notice were well explained.

5. Survey of residents' service opinions: While completing my daily work, I actively went into the home of the community owners to collect opinions and suggestions from various customers on the property management process, and constantly improve my service quality and service level; In mid-June, 5438+065438+ 10 cooperated with the customer service team members to conduct a 20xxxx annual customer satisfaction survey, which can further understand the voice of the owners.

6. Remaining problems of residential projects and follow-up matters of owners' complaints: more than 28 disputes with owners were coordinated throughout the year, with a success rate of about 95%. The unfinished business is being dealt with urgently.

II. Training and learning

20xx participated in the iso9000 quality system management training organized by the company on July 28th. 20xx165438+1participated in the training of f 1 fire drill and other projects on October 26th.

Third, self-summary and understanding.

During this year, although I completed all the tasks assigned by the company, I was praised by leaders and colleagues, and my colleagues also won the owner's recognition of my work and satisfaction with my service. But this is inseparable from the correct guidance of leaders and the cooperation of colleagues. I know there is still a long way to go before an excellent professional property manager. There are still many shortcomings in objective self-analysis: first, because I am introverted and have low cultural quality, there is still much room for improvement in language expression and artistic treatment; Therefore, in the future, I will strengthen theoretical study, especially business knowledge, lay a solid theoretical foundation, accumulate work experience, keep pace with the times, keep up with the development trend of the property management industry, consult modestly, learn from talented people, and improve my ability to handle complex affairs. I also urge the leaders to continue to criticize and correct mistakes so as to further strengthen them in future work.

Four. Work and study arrangements for xx years

1, complete your work seriously and responsibly, learn lessons from your work and improve your work efficiency.

2. In the future work, I will resolutely implement the service tenet of "Sincerely serving every day" and take the satisfaction of the owner as the pursuit of work. In the face of the imprisonment of some owners, we need to explain patiently, act as a fire brigade, be an audience and be a commentator. Put yourself into your work with a positive and enthusiastic attitude to help the owners solve their troubles in life.

3. Always follow the service standards of property practitioners, be a good assistant and housekeeper of the owners. Listen carefully to the needs and suggestions of community residents and understand the difficulties they encounter in their lives. For their reasonable suggestions and demands, timely and seriously solve what they can, record their criticisms and suggestions, reflect them to relevant departments, and follow up in time. For disputes and contradictions among residents, we are not afraid of difficulties and try our best to satisfy both sides.

4, strengthen the study of theoretical knowledge, understand the development trend of the property management industry and the requirements for talents; Ask for advice modestly; In short, through various methods to improve their theoretical level, and constantly accumulate work experience, become a qualified property management personnel.

5. Actively participate in various trainings organized by the company, study hard, and constantly improve their professional level.

Today's flowers are better than in the past, and it is expected that tomorrow's flowers will be redder. 20xx years have passed, and we welcome it with confidence. The new year means a new look, new challenges and new opportunities. We firmly believe that under the wise decision-making and operation of the company's leaders, Shang Hui Property Management Company will have a better tomorrow. As a member of the company, in the work of 20xx, I will, as always, do my best to do my job well and contribute to the development of the company.

Summary of Monthly Work of Floor Management Chapter VI

Time flies, I have been the fourth floor supervisor for two months. From the hectic work in the first month to the work in the second month, I have the help of my senior and other floor supervisors, and I can't do without the help of the dormitory supervisor. After two months of work, I further understand the basic tasks of the floor supervisor:

1, completes the information transmission between the floor manager and the dormitory manager.

2. Supervise the dormitory supervisor to improve the dormitory hygiene and improve the overall floor hygiene level.

3. Count the school leavers before the long vacation.

4. Assist the counselor's work

5, statistics of various information

In this month, the college has further requirements for health, and arranged morning check-up on the basis of the original health check-up. The implementation of the morning check-up system has improved the health situation in the morning.

The main work this month is:

1, remind and take good care of yourself and your dormitory's financial situation, turn off the lights in time, and keep it clean (usually keep it clean)

Work plan for next month:

1. Remind the dormitory administrator to seek truth from facts, complete the supervision of the dormitory administrator's sign-in and improve the hygiene of the personal dormitory, and pay attention to the hygiene of the dormitory on the floor at any time.

2. Do a good job in information communication with counselors.

The work of the floor chief not only enriched my college life, but also accumulated my own work experience. It is of great help to my future development. I hope to improve the overall sanitary level of the floor through my own efforts. I believe I will work harder and gain more in the future.

Floor management monthly work summary Chapter VII

Time flies, I have been working as a floor manager for one year, during which I have received a lot of education and exercise.

From the hectic first month to the building management work in the second month, and then familiar with the daily work of the building management. There are part-time counselors and other floor managers, as well as dormitory managers. This semester, the office of the park moved to the downstairs of 63# girl, and the working environment has been greatly improved. The corresponding floor length should also work harder and harder. Of course, the important basic tasks of this semester are indispensable:

1, double Zhou Wenming joint inspection, urge dormitory leaders to do a good job in dormitory hygiene and improve the overall sanitary level of the floor;

2. Check the illegal electrical appliances once a month (mainly to find potential safety hazards);

3, warm tips;

4. Do a good job of information transmission between floor length and dormitory length;

5. Assist the counselor in his work;

6. Statistical information.

In this semester, the college has further requirements for health. On the basis of the original health inspection, we strengthened the inspection, put the joint inspection of civilization on the home page of the school network, and paid more attention to everyone's work.

The work of this semester is coming to an end, and the regular meeting also summarizes the work of this semester, pointing out many shortcomings in my work, such as the delay in handing in the civilized joint inspection form, which has affected the overall work progress; The duty attitude is not serious enough, and there are several times when the duty room is unattended because of private affairs; Due to the course, my participation in park activities is not high; Wenxin reminder communication

The manuscript was not handed in in time and so on. These problems should be corrected and we should try our best to cooperate with counselors. In the next school year, we will strictly implement the reward and punishment system and management regulations, get rid of bad habits, work hard, manage the park better and better, and strive to hang the floating red flag on the wall of our office again.

In addition, thank the school for providing us with the job of floor supervisor. This job not only enriched my college life, but also accumulated my own work experience and improved my life. What I have learned at work is of great help to my future development. At the same time, I also hope that through my own and everyone's efforts, the overall sanitation level and civilized environment of the park will be improved. I believe I will work harder and gain more in the future.

20xx65438+February 23rd.