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Five selected company cleaners' work summaries
Summary of company cleaners' work I
Looking back on the past year, I was in charge of the cleaning supervisor of COSCO and Wanda. Under the guidance and strong support of the company boss, under the direct leadership of Manager Jin, in accordance with the company's work requirements, in line with the service tenet of "your satisfaction is our eternal pursuit" and the business philosophy of "people-oriented, customer-oriented, honesty-oriented, quality first", through the joint efforts of all employees, we have carried out a series of high-quality service work, and here we will make a brief summary of our work in 20xx. Summarize the experience and lessons, find out the shortcomings, and lay a good foundation for the work of 20xx.
I. Main work in 20xx years:
First, do a good job in the overall quality construction of the cleaning team and strengthen the ideological education of employees. Let every employee realize that "the company is my home", "we are all a whole" and "the honor and disgrace of cleaning is the honor and disgrace of all of us". Pay close attention to the staff's service consciousness, establish the concepts of "the owner is supreme, the service is the first" and "the customer is God", so that every employee can put himself in the household's shoes, "think about the household's thoughts and worry about the owner's urgency", and let the owner be satisfied before opening his mouth, so that the household can deeply feel the warmth of home. At the same time, we also pay attention to the study of some professional skills and knowledge, because only continuous learning and enterprising can develop. Make every employee always get up the courage and maintain the most vigorous fighting spirit.
Second, various rules and regulations have been further improved. Strictly regulate the daily work and code of conduct of each employee with relevant rules and regulations, so that each employee can realize his own shortcomings and seek improvement and enterprising with heart.
Third, pay close attention to the image building of cleaning staff in gfd, and pay close attention to the etiquette and courtesy management of employees. According to the requirements of Party A and the company, dressing the will regularly check the employees' gfd, so that the cleaning team can dress neatly, be polite, be full of energy and serve with a smile.
Four, a person, posts, positioning, responsibility to people. According to the actual situation of the park, according to each employee's work potential and specialty, planning points, marking, planning areas, planning buildings, corridors, personnel, posts, positioning, so that everyone has something to do and responsibility area. According to the divided areas of responsibility, check every day, point out the problems immediately and correct them immediately, and keep the districts and buildings clean and tidy. Let residents and Party A be satisfied.
Five, attaches great importance to the regular and irregular inspection of superiors. This year, ocean shipping companies have carried out many strict requirements and high-standard inspections. We attach great importance to this situation, organize manpower and material resources in time to ensure every inspection and satisfy the owners. There were no major problems after several inspections. Maintained the company's image.
The intransitive verb pays attention to the relationship with Party A. During the time when he was in charge of ocean transportation, his personality paid attention to good relations with Party A. Being familiar with the relationship with Party A is the basis of our work and convenient for our work. Communicate with Director Yuan of Party A frequently, solicit opinions from Party A, and enhance feelings. Rectify the problems in time and ask Party A to check.
Seven, to unite every employee with self-affinity, to influence every employee with self-image power, to become one with the cleaning staff, to be strict with them, to care for them in life, to be considerate of them, to help them in time when they are in trouble, and to solve their worries. Let them put down their burdens, go into battle lightly and concentrate on their work wholeheartedly.
Eight, can make monthly and weekly work plans in time. Make the work planned, purposeful, orderly and without omission.
Nine, gradually standardize the management of cleaning products in and out of the warehouse, and pay close attention to energy saving and consumption reduction. In response to the company's call for energy saving and consumption reduction, we have taken measures according to our actual situation, and we should always check and clean all equipment in our daily work to reduce the number of maintenance times caused by inadequate equipment maintenance; Every cleaner should turn off the lights when people don't use water, turn off the tap in time, start with small things, get a new mop broom, tie it up with things first, nail the mop firmly and reinforce it, carefully maintain it, and extend the service life of the equipment as much as possible. Use it carefully, three times and never twice. When you apply for cleaning products every month, please ask for them according to the plan, and never ask for more, so as to save the company money.
X. Implement the work inspection system in strict accordance with the cleaning management operating rules and cleaning standards and the company's inspection and assessment scoring standards, including self-inspection, mutual inspection, supervisor inspection, spot check and other inspection systems, and the assessment results are linked to employees' salaries. Do reward diligence and punish laziness, and reward and punishment are clear. Adhere to the daily tour of the park, effectively stop all kinds of violations, and supervise the cleaning work on the spot. Implement various meeting systems and adhere to daily evaluation, weekly summary and monthly evaluation.
1 1,1After being transferred to Wanda in October, we will start from scratch, recruit personnel and consumables, make statistics and requests, make various plans, enter the site, clear the land, set posts, locate and arrange departments, think everything well first, do everything well first, and go back upstairs. At the same time, I am responsible for the management of wanda plaza basement in Taiyuan Street, and I am loyal to my duties.
Second, the existing problems:
1, the mastery of professional skills is not comprehensive enough. With the emergence of high-tech materials, we can't completely clean the methods of cleaning knowledge, leaving hidden dangers for possible mistakes in future work. We will continue to learn in our future work and strive to enrich our knowledge, paving the way for the smooth development of our future work.
2. All kinds of records are irregular and incomplete. The professional level of various system records is insufficient and imperfect, there is no professional record form, and the records are not neat and beautiful.
Third, the rectification measures:
In view of the above shortcomings, in the coming year, I will focus on the study and training of professional skills and knowledge, strengthen the service standards of all employees, make our "personalized service" develop outward better, meet different needs, satisfy the owners and Party A, and cultivate a cleaning team with strong professional performance, warm and thoughtful service and ability to fight tough battles, so as to repay the company's training for us and make our big family prosper and grow.
The overall cleaning work in 20xx has been improved, but there are still some shortcomings in the details of the work, and the cleaning cost still has potential to be tapped. Under the guidance of company leaders, under the direct leadership of Manager Jin and with the efforts of all cleaning staff, we will have better performance in 20xx.
Iv. Work plan, standards and objectives for 20xx years.
According to the work situation in 20xx and the company's requirements, dig deep into the detailed work data and formulate the work plan, standards and objectives in 20xx.
First, the standardization of cleaning work.
1, standardized trainers. Strive to cultivate and bring up a team with strong professional skills, positive style and high quality. It is the premise of cleaning work, and only the professionally trained team can adapt to the requirements of management modernization and cleaning specialization of Jiete Company. In order to establish a good working order and improve the quality and efficiency of employees, we will organize employees to carry out all-round training in a planned way. In view of the fact that there are many new employees, the class meeting theory and post demonstration method are implemented for training. The monitor teaches by hand; Mentoring the old employees, giving full play to the monitor's business skills and mobilizing the old employees' intentions. This is convenient for new employees to understand and master. It not only improves the skills of employees, but also narrows the distance between colleagues. Strictly control the training, explain the main points of operation, and be diligent and quick (that is, do it diligently and quickly); First rough and then fine, one step in place, people walk things clearly (that is, do it thoroughly, people take away all the garbage, sundries and tools). Take employee training as the index task of daily work, and concentrate on training once a week when appropriate. The training contents include: basic cleaning skills, job responsibilities, operation safety, performance and use of cleaning agents, and use of machinery and equipment. At the same time, we provide uninterrupted guidance and training in our daily work. Training runs through the whole year of 20xx. After the training, we must make an evaluation. The assessment criteria are: 20% qualified in the actual operation assessment and 95% qualified in the theoretical assessment.
2, according to the standardization, create posts, a person, a floor, responsibility to people, jobs to people, sign the post responsibility. Let employees have standards in mind, arrange the daily work table in an orderly manner and operate in a standardized manner. There is no dead angle or omission in the whole work area.
3, according to the standardization of inspection, supervisor and monitor don't go through the motions in the inspection work, we should adhere to the standard inspection, self-examination, mutual inspection, monitor inspection, supervisor inspection, spot check and other inspection systems, and link the inspection results with employees' wages. Adhere to daily inspections, supervise cleaning work, and correct problems in time when found.
Second, the normalization of management elements.
1. Normalization of infrastructure management. At ordinary times, carefully check all kinds of facilities, and report for repair in time when problems are found, but the failure occurs overnight.
2. Standardization of material management. The acquisition process and procedures are complete, and the examination and approval system is strictly implemented, so as to dig deep into the cleaning cost potential, put an end to waste, save costs for the company and improve efficiency. 3. Normalization of working methods. Formulate working standards and procedures for each post, constantly improve loopholes, ensure that employees are guided by correct working methods, and keep all work under control. According to the actual situation, formulate post operation rules, inspection rules, training rules, language behavior rules and related work skills. And let the cleaning staff recite it.
4. Standardization of occupational health and safety management. Identify the risks existing in cleaning jobs, formulate measures for dangerous sources, and educate employees on self-protection at work. Use of high platform, high window, outdoor, electrical equipment and mechanical equipment as key information for education and prompt, to ensure safety and accident-free, and to achieve safe service.
5. Standardization of monthly report, weekly evaluation, weekly accounting and attendance. Make all kinds of reports in time, and make them standardized and procedural.
Thirdly, the standardization of human resource management.
1. Train employees at different levels, set work goals for employees, encourage employees to learn and develop themselves, and strive to improve their comprehensive quality.
2. Strengthen the management of cleaning staff again. In view of the scattered building corridors, large area, complex nature of public areas and large population flow, it is necessary to strengthen the management of 20xx to make it systematic, standardized and benign.
1) Strengthen work quality supervision and strive for perfection. Strengthen the management of employees' service awareness, flexible handling of problems at work and active service.
2) Pay attention to the training and education of employees and improve their professional ethics and service awareness.
3) Strengthen the basic management potential of the monitor.
4) Quantification of working standards and strong operability.
5) Daily training to familiarize employees with work processes and service standards and improve service quality.
3. Make emergency plans for some emergencies, and train employees to improve employee satisfaction. Such as water pipe burst, water leakage, freezing and so on, so that employees can master it skillfully and not panic.
4. Further improve the working efficiency and quality of cleaning staff, strive for perfection, and strengthen supervision and inspection. Train the cleaning staff on active service awareness, adjust the thinking of employees, encourage employees to form the habit of active self-inspection, and learn to find and solve problems. Only by being good at planning can the work be carried out in a step-by-step and orderly manner; Only by being good at summing up and finding shortcomings can the work performance be benign.
In 5.20xx, we will also manage the Wanda basement of Taiyuan Street and the sales office of Yi Bei Road, with the same standards as Tiexi Wanda, with high standards and strict requirements to satisfy the owners and Party A. ..
Fourth, the owner and Party A are satisfied with the inspection.
Attach great importance to the inspection of superiors, organize manpower and material resources in time, and do all the work well to satisfy Party A and reassure the company.
Fifth, the relationship between higher and lower levels is harmonious.
Correctly handle the relationship with Party A and employees, standardize and coordinate various relationships, and create a good and harmonious working environment.
No pains, no gains, a long way to go. We should conscientiously sum up past experiences and lessons, carry forward our achievements and overcome our shortcomings. Under the guidance of the head office and the direct leadership of Manager Jin, we will go all out to make the cleaning work in wanda plaza reach a new level and make efforts to build the brand image of Jetta Hotel.
Summary of company cleaners II
Although I have been cleaning for more than two years, I regard the work of cleaning staff as a sacred job in my heart. Only when I do a good job, reassure the leaders and get the approval of my colleagues, can I be practical in my heart. Although my work is simple and repeated every year, every month and every day, it is not easy to do it well. Because there is only one purpose in my heart: to create a good learning and living environment for the kindergarten is the glory of our cleaning staff and my own work. Although I repeat my work every day, I am never careless or go through the motions. I insist on being serious and responsible for my work every day.
First; Clear purpose and correct attitude are the important links and basic conditions of cleaning work.
I arrive at the kindergarten of my work unit at 7:30 every morning on time and start a new day's work. First of all, I mop up the stairs from the first floor to the third floor. The cleanliness of the corridor is very important, which reflects the overall health of a building. Therefore, I clean the corridor every day without affecting the children going up and down the stairs, so that the corridor is bright and clean, and the ground is free of debris and sputum stains. At this time, I feel very comfortable. Of course, this good environment is obtained by careful cleaning at ordinary times. Let's have a good mood every day. Teachers and children are very happy and recognized.
Second; Perseverance, doing one thing and loving one thing add luster to the honor of the center.
I am strict with myself and try not to add any trouble to my work. Every morning and afternoon is the peak time to pick up and drop off children, and there are many parents' meetings. Cleaning work will directly reflect our cultural quality and self-cultivation, and also reflect the degree of civilization of a nation and a country, with great responsibility. Since such an important task is given to us, besides trusting us, the more important reason is that I have a correct attitude towards cleaning work, love my job and can do my job well. Mainly responsible for cleaning work.
Although I am only a sanitation worker, I have won the respect of my parents and teachers through my efforts. I may have just finished cleaning at work, and it will soon be chaotic, but I am not afraid of trouble, and I work very hard. I will conveniently wipe the stair handrails of all corridors every day, keep them clean every day, at the same time, pay attention to leaving no sanitary dead ends, clean key parts at any time, pay attention to maintaining a good sanitary environment, and give everyone a comfortable and comfortable mood.
Third, unite and work hard.
Although I am a cleaner, I am confident. I don't feel inferior to others. We just have different division of labor. It's a pity that the big family of society has left everyone. In my cleaning work and life, I realized that if you want others to respect you, you must first learn to respect others. I respect every classmate and the head of the building, so that my work will not conflict with the children's life time as much as possible and make way for time.
When children occasionally have some problems, don't blame them and keep quiet. For example, some children can't control themselves because they are uncomfortable. Stairs and toilets are full of dirt and smell bad. Whenever this happens, I will take the initiative to clean up and then clean up. Whenever it rains, in order not to delay children's exercise time, as long as they see water marks on the playground, they must be cleaned first. So that children can rest assured to exercise.
Although I have made some achievements, which have been recognized by leaders and teachers, I will guard against arrogance and rashness, work hard, not lower my standards, do what I should do, always keep in mind the purpose of serving children wholeheartedly, and achieve better results in the future. I will always be keen on what I am doing and try to do it well.
Summary of Company Cleaners' Work III
Cleaning is not worth mentioning in the eyes of many people. I thought so, too, but since I really came into contact with the actual work, I found it not easy. For the cleaning staff, we must not be careless. Corner, corner, window and corner are the focus of self-examination.
At work, I try my best to serve sincerely. During my tenure, I received enthusiastic help from leaders and colleagues, and I got the understanding and support of most colleagues at every step of my progress. If there is any merit in my work during this period, it is not because of my personal ability, but because we have a group of enthusiastic and dedicated comrades. The purpose of this summary is by no means to whitewash myself, but to calmly review my work gains and losses during this period, sum up experience and learn lessons.
In this stage of work, the daily work of cleaning mainly depends on the effective command of school leaders. This semester's work, in dealing with major events, can actively report to the leaders and take measures quickly, without serious mistakes, but there are still many problems in the details of the work. Fortunately, leaders and colleagues pointed out and remedied in time, and no serious consequences occurred. This year's work has also exposed some of its own problems, such as relatively loose requirements on itself and insufficient attention to some details, which need to be improved in future work. At the same time, I hope to have the opportunity to learn, master more skills and improve my level. Determined to put more time and enthusiasm into the post, complete all the work assigned by the school and live up to the expectations of the leaders.
Summary of Company Cleaners' Work IV
Dear leaders:
Hello! I have been the cleaner supervisor of the property department since May 18 this year. Job responsibilities are to be responsible for the daily cleaning staff, regular disinfection and garbage removal of parks A, B and D, and to supervise and manage land reclamation and daily cleaning staff services together with the property office area and E, F and G groups received at the end of the year. The wide management scope and scattered personnel have brought great difficulties to the management work, but it has not changed my work enthusiasm, which is both a challenge and a rare opportunity to exercise. The following is the work report since this year:
First, land reclamation.
At the beginning of the work, the focus of the work was land reclamation in the public areas organized by ABD. Due to the tight time and much maintenance work, it has brought great difficulties to land reclamation. Basically, during the whole period, land reclamation and large-scale maintenance work were carried out at the same time, which caused the secondary pollution and repeated cleaning of the completed land reclamation area. The reclaimed water system was not opened until the owner concentrated on it, which undoubtedly had a great impact on land reclamation. However, under the coordination of Manager Wang of the Property Department, after many communications, I contacted the general contractor to transport the large pieces of construction waste as far as possible, and I arranged for a small amount of construction waste to be cleaned up by land reclamation personnel. In addition, I temporarily borrowed fire water for land reclamation through coordination. Daily on-site supervision and inspection, rectification and rework, and item-by-item inspection before the owner goes through the formalities of moving in ensure the smooth completion of land reclamation. At the same time, when EFG Group took over at the end of the year, it was freezing, and most of the time it could not use water, overcoming many difficulties and completing the land reclamation work.
Second, the daily cleaning work management
As grass-roots workers, cleaners in outsourcing companies are generally older, less educated and more mobile. Because this project is a villa project, the working environment is only a park and a garage, the conditions are relatively bad, and the area under everyone's jurisdiction is also very heavy. In addition to regular in-depth corporate culture training for the company's background, management system and company leaders, property management companies also have cross-training and cycle training with the cleaning staff company's own working system. And the cleaning staff of the cleaning company are trained in practical operation and cleaning skills, and oral examinations are organized one by one on a regular basis to ensure that everyone can improve as soon as possible. Also, during the daily work of cleaning staff, pay more attention to their rest and diet, contact the engineering department to build a cleaning staff lounge in the garage, and distribute heatstroke prevention and cooling drugs during the high temperature in summer, so that everyone can work with peace of mind. Since 10, due to the evacuation of the indoor cleaners of the construction party, our property management department has deployed personnel to clean up the garbage after construction under the condition of tight personnel, and cleaned it up to 175 times in two months. During the maintenance period, the construction garbage in public areas was cleaned up more than 200 times, which ensured the sanitary requirements of indoor and public areas before the owner moved in after the construction.
At the same time, combined with the detailed rules of actual work, summarize and constantly modify the rules and regulations of cleaners in daily work. The company's work instructions for cleaning staff have been updated successively, and a series of management regulations, detailed rules and specific measures have been formulated and revised successively, so that the management division of labor is clear and the responsibility lies with people. According to the field situation, the post division, work flow, responsibilities, safety operation norms, emergency plans and other contents of the cleaning staff were formulated. Similarly, in order to check the working conditions of employees at any time, the supervisor of the outsourcing company will fill in the working day report and the cleaner patrol checklist I fill out every day to conduct double patrol inspection. I combine the daily employee's work performance, problems found and rectification, communication and cooperation with other departments, and work log on a piece of paper, which greatly reduces my paperwork, and through communication with the security supervisor, the supervisor and the greening supervisor, I supervise and report each other, making up for the current situation that I am the only one patrolling and checking in the cleaner department. Understand their work and quality through records and lists, so as to be well aware and well documented, and keep them on file for future reference. Work closely with customer service department to deal with two complaints about household cleaners and take corresponding measures in time to avoid the recurrence of the same problem. Communicate and cooperate with the staff of the sales office and the club to successfully complete the reception task of the superior leaders.
Third, garbage removal.
Since July 1, the garbage removal company has officially entered the market. In the early stage, it was mainly domestic garbage. With the increase of occupancy of owners and decoration households, the garage of each household has accumulated construction waste, so there is another garbage patrol in daily work. Make a good estimate and contact the wrecker to enter the site in time. Some decoration companies mix building materials with garbage dumps. In order to prevent accidental demolition, I designed a form, which was signed by the demolition personnel and the person in charge of the site. At the same time, I also informed the front desk to contact the owner to ensure double insurance.
Looking back on the work in the past six months, with the help and care of superior leaders, although some achievements have been made, the work of cleaning staff in parks and clubs has been on the right track. However, there is still a certain gap with the requirements of leaders at all levels of the company, and the management level and communication ability are still lacking. Sometimes things are not calm enough, and sometimes rushing for success will be counterproductive. These shortcomings require me to strengthen my study, guide my work with what I have learned, and strive to repay the trust of leaders with better results.
In the new year, I will strive to do the following with more enthusiasm and positive working attitude:
1. Strengthen the study and improvement of business knowledge and corporate culture, innovate working methods and improve various management regulations. .
2. Strengthen communication with the supervisor of outsourcing company, improve the service quality and work efficiency of cleaners, and strengthen training in all aspects.
3. Gradually establish and improve the assessment management system of outsourcing companies according to company regulations, and improve the work efficiency of outsourcing companies.
Please supervise and correct the above report.
Summary of Company Cleaners' Work V
It's an honor to be a cleaner in xx community. This job is hard for me. From the first day, I treated this job with a rigorous attitude. Cleaning is not worth mentioning in the eyes of many people. I thought so, too, but since I really came into contact with the actual work, I found it not easy. For the cleaning staff, we must not be careless. Corner, corner, window and corner are the focus of self-examination.
In xx garden club, I tried my best to do my job with sincere service. (Corridor cleaning) Thanks to hard work, the achievements are obvious to all, and it has been affirmed and recognized by leaders and community owners. During my tenure in xx community, my progress has been warmly helped by the company leaders and colleagues, and has been understood and supported by most owners and tenants. If there is any merit in the work during this period, it is not because of my personal ability, but because we have a high-quality cleaning team and a group of enthusiastic and dedicated property management personnel. The purpose of this summary is by no means to whitewash myself, but to calmly review my work gains and losses during this period, sum up experience and learn lessons.
At this stage, on the one hand, we should grasp the basic situation of the community as soon as possible, on the other hand, we should ensure the normal work of the community. Due to the short handover time, many things can only be learned by doing. During this period, the daily work of cleaning mainly depends on the effective command of company leaders and the high consciousness of management personnel. During this period, we can actively report to the leaders when dealing with major events and take measures quickly. There are no serious mistakes, but there are still many problems in the details of the work. Fortunately, leaders and colleagues pointed out and remedied in time, without serious consequences.
These seven months' work has also exposed some problems, such as being relatively lenient with oneself and not paying enough attention to some details, which need to be improved in future work. At the same time, I hope I can have the opportunity to learn and master more skills in a more mature community and improve my professional level. Determined to put more time and enthusiasm into the post, complete all the work assigned by the company, and live up to the expectations of the company leaders.
At work, around the company xx as the center, we should be strict with ourselves and complete various tasks better according to relevant standards. Style, can abide by the rules and discipline, unite with colleagues, seek truth from facts, optimistic, always maintain a rigorous and serious work attitude and meticulous work style, hard work. Carry forward the fine tradition of hard work and helpfulness in life, always be an honest man, work diligently, be hard and simple, always bear in mind party member's responsibilities and obligations, be strict with yourself, and always play an exemplary role.
Future direction: With the implementation of xx, it can be expected that our work will be more arduous, the requirements will be higher, and the knowledge we need to master will be higher and wider. To this end, I will work harder, study hard, strive to improve my cultural quality and various work skills, and make due contributions to xx.
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