Property customer service instrument, appearance, manners and etiquette

Property customer service instrument, appearance, manners and etiquette

Property customer service instrument, appearance, manners and etiquette

(1) Instrument and appearance

Basic requirements for appearance and decoration:

1. Dress according to regulations before taking up the post. Clothes should be clean and tidy. Leather shoes should be polished and cloth shoes should be scrubbed clean.

2, consciously wear badges or badges, badges should be correctly worn above the left chest.

3, proper makeup, modification, hair style should be unified and standardized, nails should be trimmed frequently; Extra ornaments should be removed when going to work; Men's hair roots are only collars, without beards and big sideburns; Women should not wear shawl hair style or heavy makeup.

(2) Mode

Specific requirements of etiquette:

1, standing posture:

What are the basic requirements? Standing like a pine tree? .

The essentials of correct standing posture are: the upper part of the body is upright, the head is straight, the chest is lifted and the abdomen is closed, the waist is straight and the shoulders are flat, the arms are naturally drooping, and the legs are close together to stand straight.

There are roughly three kinds of standing postures: side posture, front abdomen posture and back posture. Never show arrogance or laziness.

2. Sitting posture

Basic requirements? Sit like a clock? .

Basic essentials: the upper body is upright, the back of the chair is slightly leaned, the legs are naturally bent, the feet are flat on the ground, and the correct posture of the hands, feet and legs is noticed.

Step 3: Step posture

Basic requirements? Traveling like the wind?

Basic essentials: the center of gravity of the body should be slightly forward, the head should be straight, the eyes should be straight, the face should be smiling, the arms should swing naturally, the pace should be moderate and even, and the steps should be light and steady.

Step 4 gesture

When talking with guests, don't use too many gestures, too many movements, and don't dance. Never point with your fingers when giving directions and directions.

Step 5 show

Smile, smile service is conducive to two-way emotional communication, is conducive to better work, establish? Smile at all the guests in the world? The atmosphere is good.

The requirement of a smile:

1, keep your forehead smooth and your eyebrows stretched when you smile, and you can't frown or lift your eyebrows.

2, eyes slightly narrowed, eyes open, look directly at each other.

3. The corners of the mouth are raised and the lips are slightly exposed.

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