Guest room job responsibilities

In life, job responsibilities are becoming more and more important to people, and formulating job responsibilities can reduce illegal acts and accidents. So how are the relevant job responsibilities formulated? The following is my collection of guest room job responsibilities, welcome to share.

Guest room job responsibilities 1 1, obey the leadership, love and work hard, and consciously abide by the rules and regulations of our store.

2. Get the floor master and key, clean the guest room and fill in the contents of the waiter's work report.

3. Everything in the guest room should be clean and tidy. In strict accordance with the requirements of the health and epidemic prevention department (one flush, two washes, three disinfections and four cleanings), disinfect the water cups and sanitary ware in the guest room. Replenish all kinds of items needed by guests in time. Use cleaning equipment and appliances correctly, and keep the workshop, work car and all kinds of articles clean and tidy.

4. Clean the tableware in the guest room in time, put it in the workshop on this floor, and notify the food and beverage department to retrieve it.

5, understand the guest's situation, irregular floor patrol on duty, pay attention to the door, lock, visitors, and make inspection records.

6. Keep the floor (corridor, escalator, window glass, window seam, etc. ) clean and tidy;

7, check the consumption of small bar drinks in the room, accurate counting, accounting and timely supplement. If you find anything left by the guest, please report it to the foreman immediately and give it to the service center.

8. After the guest leaves the hotel, check whether the room equipment and articles are complete and damaged in time, and report to the foreman and front desk in time when problems are found.

9, do a good job in the use of facilities and daily maintenance. Correctly master the use of various electrical appliances, and switch and adjust lighting, air conditioning and other equipment according to weather conditions.

10, do a good job of succession. Turnkey, room status and handover record.

1 1. Listen carefully to the guest's opinions and feed back the guest's information and suggestions to the room manager in time.

12. Take good care of hotel property, practice strict economy, and complete the specified items with good quality and quantity. Work hard to learn business knowledge and constantly improve service skills and service level.

Guest room job responsibilities 2 1) Responsible for supervising and inspecting the reception service of guest rooms on the floors under its jurisdiction, ensuring the normal and smooth reception of guest rooms, and directly reporting to the housekeeping manager.

2) Grasp the employees' thoughts and working conditions, and give full play to the role of the team leader. Be good at persuading and mobilizing, and do patient and meticulous ideological work.

3) Organize and allocate manpower according to specific reception tasks. Receive VLP and assist the team to master layout specifications and requirements.

4) Check the room layout, clean and sanitary, and maintain a normal and stable service level every day.

5) Summarize and verify the guest room status, and provide accurate guest room status report to the front desk in time.

6) Carry out regular maintenance of guest room facilities and equipment to ensure that the facilities in the room are in good condition and the information is complete. Warranty in time if damage or failure is found. Put forward the plan of equipment update and layout update. Master the daily consumption of linen and room supplies changed by each team.

7) Take the initiative to contact the guests and accompanying personnel to understand the characteristics and requirements of the guests.

8) Take the initiative to help solve or contact the difficult problems that the guests require or the team can't handle.

9) Train employees' operation methods and work specifications.

10) regularly check the gfd and courtesy service of the employees under its jurisdiction.

1 1) is responsible for the daily administrative work of each team. Statistical evaluation of employees' work attitude, labor discipline and work quality.

12) Perform other tasks assigned by the Housekeeping Manager.

Guest room job responsibilities 3 1. Love my job, love my job and consciously abide by our rules and regulations.

2. Answer the phone and answer the guest's inquiry or request.

3. Timely record housing, rounds, check-out time, maintenance, etc.

4. Everything in the guest room should be clean and tidy, and placed in an orderly manner.

5. Be responsible for receiving, sending, keeping and recording the master card, and strictly implement the lending and returning system.

6. Keep the floor clean and tidy at all times.

7. Do a good job in equipment maintenance.

8. Do a good job in the use and daily maintenance of facilities and correctly master the use of various electrical appliances.

9. Be responsible for the registration and surrender of guests' belongings, and shall not detain them without permission.

10. Do a good job of handover and hand over handover records.

1 1. Listen carefully to the guest's opinions, and feed back the guest's information and suggestions to the superior leaders in time.

12. Seriously study business knowledge and continuously improve service skills and service level.

13. Obey management, and earnestly complete all tasks assigned by superior leaders.

Guest room job responsibilities 4 1. Familiar with all room types, facilities and other services, read the handover records and precautions every day.

2. Record the calls of the guests and inform the floor attendant to follow up in time. If there is any abnormal situation, you must report to the department head in time.

3, with the floor attendant to do a good job of handing over the items left by the guests, and make a good registration, for future check.

4. Communicate with the reception desk in the front office to ensure the accuracy of room records.

5. Be responsible for sorting out the application for floor guest supplies.

6. Be responsible for ensuring the cleanliness of the guest office.

7. Responsible for the keys used by guest rooms and other departments.

8, do a good job of daily shift record and excitement.

9. Communicate with all departments to make the company operate efficiently.

Guest room job responsibilities 5 1, fully responsible for the daily operation and management of the hotel housekeeping department.

2. Formulate and improve the responsibilities, work processes and service standards of each post in this department, and implement the standards to each post.

3. Be responsible for the training and job evaluation of employees in this department.

4. Manage and control the materials and equipment of housekeeping department, and establish management account.

5. Under the standard of ensuring hotel room service, make room service budget, and control and reduce departmental expenses.

6. Supervise the quality of room service and the sanitation, greening, washing and equipment of public areas according to hotel standards.

7. Manage and control the quality of room service.

8. Complete the daily tasks of the general manager and vice president of the hotel, and coordinate and communicate with other departments.

Guest room job responsibilities 6 job responsibilities:

1, in strict accordance with professional standards, enthusiastic to provide services to guests;

2. Responsible for sorting and cleaning the room and distributing all kinds of room supplies;

3. Timely report the damage, loss and claim of the guest's left-behind items and guest room items;

4. Take care of all kinds of items on the floor and answer questions raised by the guests;

5. Introduce the service items and the use of guest room facilities;

Qualifications:

1, junior high school education or above, good health, good looks, honesty and diligence;

2. Relevant working experience is preferred;

3, including food and clothing;

4. Sign a formal labor contract when entering the job, and purchase social insurance for employees according to the standard;

5. Carry out quality training and job skills training for paid employees after joining the job, and go to work directly after passing the training and assessment.

Job responsibilities of Room 7 1. Go to work according to the paragraph arranged by the floor supervisor, and the work activities at work should not exceed this area.

2. Be fully responsible for the service and guest room management in this area, including guest room hygiene and public area hygiene, guest service, guest room maintenance and emergencies. , and understand the actual status of all rooms in the area.

3. Ensure the safety and quiet of the floor, pay attention to all guests with abnormal behavior who need service or special care, provide necessary help in time, and make all records and shift changes.

4. Be responsible for the check-out inspection in the area, report the inspection to the cashier at the front desk in time, and report everything except the ok room to the office.

5, found in the guest room legacy items (rooms), regardless of the size of the value, should write down the room number, guest name, date, sent to the housekeeping department for registration.

6, report to the foreman on duty within the jurisdiction of the maintenance projects and health can not meet the requirements and can not complete their own matters.

7, with the spirit of hard work, can quickly and efficiently complete the tasks assigned by the boss, do not waste resources in the work.

8. Strictly file the rules and regulations of the hotel, obey the management of the boss, reflect the problems that you can't solve in time, and don't make your own decisions.

9, master the guest room cleaning workflow and service procedures, work quickly, with good work efficiency, serious and responsible for their own work.

Guest room job responsibilities 8 1. Supervise, guide and coordinate hotel room service to provide standardized, procedural and institutionalized quality services for guests.

2. Responsible for the cleaning, repair and maintenance of guest rooms.

3. Ensure that guest rooms and public areas meet hygiene standards, and ensure quality service and complete equipment.

4. Manage room consumables, formulate room service budget, control room service expenditure, and do a good job in room cost accounting and cost control.

5, put forward the annual budget of all kinds of items in the guest room, put forward the purchase list.

6. Formulate staffing, staff training and work plans, and rationally allocate and dispatch manpower.

7. Check employees' behavior, gfd, labor attitude and work efficiency.

8. Coordinate with the front desk to improve the room utilization rate and service quality for guests.

9, coordinate with the engineering department, do a good job of maintenance, maintenance and management of guest room facilities and equipment.

10, check the fire control and safety work on the floor, and work closely with the security department and the administration department to ensure the personal and property safety of the guests.

1 1. Draw up and report the annual work plan and quarterly work arrangement of housekeeping department and hotel front desk.

12. Establish a complete file system for the housekeeping department.

Responsibilities of Room Post 9. Responsibilities: Under the leadership of the general manager, be fully responsible for all the work of the housekeeping department.

Second, the job responsibilities:

1, fully responsible for the housekeeping department, take the lead in implementing and supervising the employees to implement the company's rules and regulations, and be responsible to the general manager;

2, according to the relevant policies of hotel management, formulate the housekeeping department's business plan and annual plan, and organize their implementation to ensure the realization of the plan;

3. Check the relevant statements and reports every day, grasp the room reservation, sales and guest dynamics, and coordinate with the front office to ensure the maximum occupancy rate of rooms;

4. Be responsible for formulating the post responsibility system of personnel at all levels in this department, and defining the scope of responsibilities and specific tasks of each post;

5. Supervise the employees of this department to abide by the store rules and regulations, and provide services in strict accordance with service specifications, standards and processes;

6. Responsible for recruiting and training employees, implementing the employee evaluation system, and motivating employees according to the evaluation results. Pay attention to cultivating potential employees and put forward suggestions on employee promotion and transfer in time;

7, scientifically formulate the room service budget expenditure plan, be responsible for establishing and improving the consumption, management and control system of various articles and supplies in the room, formulate various equipment maintenance measures, and strive to reduce expenses and costs;

8, personally arrange and check the VIP room, make sure it is correct, send away the VIP, visit the sick guests and permanent residents;

9. Take seriously the criticism of our management and the complaints of our guests, record them in time, and try to make up for the possible adverse effects;

10, patrol and check the cleaning and hygiene work in the work area of this department every day to ensure that it meets the hygiene standards. Spot-check guest rooms and make records, and handle problems in time when found;

1 1, communicate and coordinate with relevant departments in time to ensure the smooth daily work of housekeeping department;

12, in conjunction with the security department to do a good job in safety and fire control, to ensure that all fire exits are unimpeded, fire control equipment is in good condition, and to ensure the safety of rooms and guests;

13. assist the engineering department to maintain facilities and equipment.

Job responsibilities of guest rooms 10 1, and timely record housing, rounds, check-out time, water supply and maintenance. , and check the statements and room conditions with the front office.

2. All items in the guest room should be kept clean and tidy, and all kinds of items needed by the guests should be replenished in time.

3. Responsible for sending and receiving work keys, keeping records of key recipients, and strictly implementing the borrowing and returning system.

4. Keep the floor (corridor, escalator, window glass, window seam, etc. ) clean and tidy;

5. Do a good job in the use and daily maintenance of facilities. Correctly master the use of various electrical appliances, and switch and adjust lighting, air conditioning and other equipment according to weather conditions.

6. Check the equipment operation, power switch, lighting tools, carpet use and wall cleaning within the jurisdiction every day. , found abnormal timely report maintenance.

7. Be responsible for the registration, storage and surrender of the items left by the guests, and shall not detain them without permission, otherwise hell to pay will be punished.

8, do a good job of succession. Turnkey, room status and handover record.

9. Listen carefully to the guest's opinions, and feedback the guest's information and suggestions to the room manager in time.

Guest room job responsibilities 1 1 job responsibilities

1, check the gfd and mental state of night shift employees and make work arrangements for them;

2. Be responsible for all guest rooms at night shift;

3, record the guest's phone, to convey the guest's request to the waiter;

4, important VIP floor to send people to create jobs, luggage arrived or group arrived, to send people to the floor handover and meet;

5. Check the room condition with the front office;

6. Check the recycling of other keys on the floor;

7, arrange the night shift plan health;

8. Pay attention to the illegal stay or abnormal behavior of the guests, and contact the security department, the assistant manager in the lobby and the manager on duty;

9. Finish the night shift, check the wine list, count the number of rooms opened, copy the maintenance report and checklist, and make a daily report of drinks;

10, reasonably allocate the rooms that need to be cleaned in the next day's health class, and arrange floating personnel;

1 1. Every night, personnel must be arranged to patrol the area under their jurisdiction at an appropriate time to check the equipment, safety, fire prevention and the work of night shift personnel;

12, supervise employee attendance and fill in night shift records;

13, attend the regular meeting of the department in the morning and report to the floor duty manager.

14, reasonably arrange the rounds of night shift service personnel;

Guest room job responsibilities 12 1. Participate in the general manager's formulation of the principles, policies and plans of housekeeping management and be responsible for organizing their implementation, and be responsible to the general manager.

2. Supervise and guide the housekeeping staff to strictly abide by the rules and regulations of the hotel and the department, and implement services in strict accordance with the post workflow and service standards, so as to ensure the best work effect and keep the housekeeping department in the best management, service and sanitary condition.

3. Supervise, guide, inspect and train the floor supervisor, laundry manager, warehouse manager, PA foreman and other housekeeping department managers to implement the post responsibility system, implement various guidelines, policies and plans, and regularly put forward opinions and suggestions on the appointment and dismissal of cadres and the rewards and punishments of employees to the general manager.

4. Responsible for checking VIP rooms, seeing off VIPs, visiting sick guests and long-term guests, accepting complaints from guests, trying to eliminate possible adverse effects and establishing a good image of the hotel among guests.

5. Patrol and spot check the guest rooms and other areas managed by the department once a day and make relevant records, and pay attention to collecting the opinions and requirements of the guests, so as to find problems in time, continuously improve the work and improve the service level.

6, responsible for coordinating the work of the housekeeping department, do a good job of communication and cooperation with the managers of relevant departments, and pay attention to strengthen the contact and exchange with the hotel industry counterparts.

7. Supervise and inspect the fire safety work in the management area of the housekeeping department, strengthen relevant training, ensure that every employee in the department is familiar with fire emergency measures, actively cooperate with the security department to keep all fire exits unblocked and fire fighting equipment in good condition, and ensure the safety of guests' lives and guest rooms' property.

8. Supervise, inspect and control the consumption of all kinds of articles and supplies in the housekeeping department, the use of all kinds of equipment and facilities, the handling of items left by guests, the management of all kinds of reports and the custody of files, and be responsible for completing the annual budget of this department in accordance with.

9. Assist the engineering department to maintain all kinds of equipment and facilities in the housekeeping department and actively participate in the renovation and expansion of the guest room.

10. Care about the improvement of the ideological, life and professional quality of the employees in the department, constantly improve the quality of the employees in the department, encourage employees to play their initiative and enthusiasm, actively participate in various trainings at all levels, and pay attention to discovering and promoting potential employees.

Room responsibilities 13 1. Under the leadership of the general manager, be fully responsible for the management and daily normal operation of the hotel housekeeping department.

2. According to the hotel budget, the hotel market environment, the historical data of the department and the actual situation, prepare the annual budget of the department (mainly including linen, uniforms and cleaning equipment), and organize the implementation after reporting to the general manager for approval.

3, formulate and update the housekeeping management system, operating procedures, job responsibilities, check the implementation and enforcement of rules and regulations.

4. Strictly control the operating cost, organize the quarterly inventory of linen and uniforms, organize timely replenishment according to the hotel's inventory standards, control the usage of room supplies and cleaning and washing supplies, check the usage, avoid waste, and ensure the smooth completion of the budget.

5, often patrol subordinate departments, check the progress of work, spot check the quality of service, find problems and correct the deviation in time to ensure the smooth progress of daily work.

6. Be responsible for checking the equipment and facilities in the area, checking the quality of the rooms ready to receive VIPs that day, ensuring that the rooms are in the best condition and actively adapting to the needs of market competition.

7. Be responsible for sending away VIPs, visiting sick guests in person, accompanying guests for a long time, and striving for repeat customers.

8. Visit the hotel guests regularly, understand their needs, listen to their opinions with an open mind, accept their complaints, handle and solve difficult problems that subordinates can't solve in time and report to the general manager, so as to provide personalized service.

9, responsible for the control of guest supplies, establish the guest room equipment files, and work closely with the engineering department to keep the best guest room state.

10, accurately collect business information, make in-depth analysis, and make scientific decisions on various major issues in time.

1 1, do a good job in departmental service quality inspection, follow up the weak links found in service quality inspection, and improve the overall service quality level of the hotel.

12. Effectively control the consumption of manpower, material resources and financial resources, and maintain the service characteristics and quality of the hotel.

13, responsible for the horizontal contact with the managers of finance, engineering, catering and other departments to ensure the consistency of hotel services.

14. Make a training plan, guide and check the training of employees in all departments, and be personally responsible for the training, assessment, supervision, post evaluation and use of directly affiliated employees, so as to effectively mobilize the enthusiasm of employees.

15, responsible for issuing departmental bonuses, deciding personnel changes in this department, caring about the work and life of employees, providing necessary work guidance and help in time, and mobilizing the enthusiasm of employees.

16, organize regular inspection of fire-fighting equipment, do a good job in search of wanted orders, fire prevention and theft prevention, and be responsible for the safety responsibility of this department.

17, complete other work assigned by the general manager.

Guest room job responsibilities 14 1, responsible for the work arrangement and deployment of employees under their jurisdiction, and supervising the work of room attendants and cleaning handyman;

2, patrol the jurisdiction, check the cleanliness and room service quality;

3, check the room maintenance matters, arrange the room cleaning plan;

4, check the storage and consumption of all kinds of goods;

5, keep an eye on the guest dynamics, handle general guest complaints, and report to the department manager when there is a major accident;

6, master and report the status of the room under their jurisdiction;

7. Put forward specific opinions on the work of subordinates;

8. Entertain VIPs in person to show the hotel's courtesy to VIPs;

9. Lead all the staff of this class to work actively, constantly tackle key problems and create new achievements;

1 1. Fill in the foreman's work log and complete other work arranged by the department manager.

Guest room job responsibilities 15 1. Preside over housekeeping management meetings and related staff meetings, convey arrangements, implement meeting resolutions and instructions from superiors, be responsible for planning, organizing and guiding housekeeping work, and check the completion of instructions from superiors;

2, to perform business management functions, supervision of room service and public * * * area of health and cleaning work;

3. Supervise and coordinate the operation of all housekeeping departments, and provide standardized, procedural and high-quality services and personalized service development for major guests;

4. Supervise equipment inspection, research, modify or increase room items, control expenses, and ensure hotel room service standards;

5. Skillfully handle guest complaints and develop friendly relations with guests in the same store;

6, coordinate and strengthen the working relationship between departments, constantly improve the work, improve efficiency, and establish a working system completed by the housekeeping department;

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