Commercial housing quality guarantee

Decree No.80 of the Ministry of Construction "Measures for Quality Assurance of Housing Construction Projects" (June 30, 2000)

2. Quality assurance

Our company makes the following quality assurance and commitment to the structure, components, facilities, supporting facilities and maintenance of the house.

(1) quality standard:

1) conforms to the national Design Standard for Residential Buildings in XX Province and XX City.

2) One-time acceptance by XX construction engineering quality supervision department.

3) After the residential area is completed, it reaches the completion acceptance standard of XX residential area.

4) Foundation works and main structure works shall be guaranteed within the reasonable service life specified in the design documents.

(2) From the date of completion acceptance, promise the warranty content and warranty period of all parts under the following normal use conditions:

1) Five-year anti-leakage warranty for roof waterproofing works; The warranty period of exterior wall coating is two years; Balcony and balcony railing are guaranteed for one year.

2) The doors and windows are cracked and the hardware is damaged for one year; The security door is guaranteed for one year; The unit door is guaranteed for one year; Electric shutter doors in garage: the motor is guaranteed for five years, and the rest are guaranteed for three years.

3) The warranty period of electrical switches and sockets is one year; Electrical pipes and indoor water supply and drainage pipes are guaranteed for one year; The warranty period of pipeline installation works is two years.

4) The warranty of the whole electric water heater system is one year, and that of the inner container is five years; Geothermal system warranty for two years; Indoor alarm system is guaranteed for two years; The central dust removal system is guaranteed for three years; Water softener: electronic panel warranty for two years, salt box warranty for three years, resin box warranty for five years; The visual intercom access control system is guaranteed for two years.

3. Related agreements

(1) The equipment purchased by the developer shall be guaranteed according to the equipment warranty period promised by the equipment manufacturer.

(2) During the warranty period, if the state, province and city have other provisions on the quality warranty of residential projects, the warranty period shall be implemented according to the relevant provisions.

(3) The warranty period is calculated from the date of completion acceptance.

(4) After the user moves in, the company or the company entrusted by XX will give a written reply and send personnel to handle it properly. Execution date of warranty work: after being approved by relevant units within 7 days after receiving the notice, if it really belongs to the warranty content, the maintenance will be started; In case of special engineering quality emergency, within 24 hours after receiving the user's notice, our company guarantees to check with the user at home, discuss and determine the maintenance project, and send someone to carry out maintenance.

(5) The quality problems caused by the user's unauthorized modification of the structure, as well as the damage to the structure caused by chiseling and dismantling, are not covered by the warranty. Damage caused by improper use by users, natural damage beyond the warranty period, and damage caused by redecoration by users do not belong to the warranty content. This has endangered 123.

Damage to the safety of adjacent houses and public safety, the user shall bear the corresponding responsibility.

(6) The property management company shall be responsible for the paid maintenance of the problems that affect the use function after the warranty period expires. If the property management company has difficulties in maintenance, it may entrust a qualified construction unit to maintain it on its behalf, and charge a quantity fee.

(7) When the company delivers the commercial house to the user, it shall go through the delivery acceptance procedures, and the user shall sign for the normal operation of the residential equipment and facilities. The user shall be responsible for the maintenance of the facilities and equipment added or modified by himself after acceptance.

(8) For disputes that cannot be handled by the departments directly in charge due to the quality problems of residential projects, users can apply to the quality supervision department of construction projects in XX Province for coordination or adjudication.

4. Other statements

(1) This quality guarantee shall be delivered to the owner/user when the owner/user goes through the check-in formalities with the property management company.

(2) As a supplementary agreement to the residential sales contract, this quality guarantee has the same legal effect as the sales contract.

(3) The right to interpret this quality guarantee belongs to XX Real Estate Development Co., Ltd., which has the right to modify it.

Guarantor: (seal)

Address of the company: ××× year × month × day × month × day × month × day × month × day × month × day × month × day × month × day × month × day × month × day × month × day × month × month × month × day × month × month × month × month × month × month × day × month × month × month × month × month × month × month × month × month × month ×

Contact person:

Tel: ××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××

* * * * Year * * Month * * Day

124

Guarantee of Commodity House Quality [Article 2]

Dear residents:

Thank you for purchasing the commercial housing developed and built by our company, in order to protect your legitimate rights and interests, promote our company to continuously improve the development quality and do a good job in after-sales service of commercial housing; At the same time, in order to guide you to better use the commercial housing developed and built by our company. According to the State Council's Regulations on the Management of Urban Real Estate Development, we implement the system of commercial housing quality guarantee and specification. Please cooperate closely and welcome your comments and suggestions on our work.

Address of development company: address of property management company:

Sales contact person: contact person:

Tel: Tel:

Legal Representative of Development Company (Seal): (Seal)

date month year

Our company makes the following quality assurance and commitment to the house with a building area of square meters, which is a unit of residential building No. Binzhou road.

1. The house passed the completion acceptance organized by the Municipal Construction Committee on, and the procedures for building the city are complete. Qualification certificate number: construction project planning permit number: The construction permit number is: The registration number of completion acceptance record is: Pre-sale permit number is:

Second, residential projects are subject to quality supervision. In the process of construction, the construction is always carried out in accordance with the relevant national norms, regulations, quality standards and design requirements.

Three. From the date of delivery, our company will undertake the maintenance responsibility of the following items (see attached table) free of charge under the normal use of residents, and be responsible for completing the maintenance within the promised period.

4. After the acceptance of the commercial house is completed, the date when the household receives the key is the delivery date of the commercial house and the signing date of this guarantee, and the residential warranty is calculated from this date. Users can call our company directly if they find quality problems during use.

Repair the telephone or fill in the attachment "Commodity Residential Quality Feedback Form" carefully and send it to our company. Quality problems caused by residents' use or improper home decoration, irresistible natural disasters and other reasons are not covered by the company's warranty.

5. After the residents move in, the company will directly (or entrust the property management company) reply in time and properly handle the letters, visits and complaints about the housing quality. If you are not satisfied with the work of our service staff, you can complain to our company and we will deal with it in time.

Six. If there is any dispute over our reply or handling, we can apply for coordination to the construction quality supervision station of this Municipality according to the relevant provisions of the Regulations of the State Council Municipality on the Quality Management of Construction Projects and the Measures of the Ministry of Construction for the Quality Warranty of Housing Construction Projects. Any problems involving outdoor residential facilities can be applied to the local construction administrative department for coordination according to the State Council's "Regulations on Urban Real Estate Development and Management" and other relevant regulations. Ding still has objections to the transfer and applies to the local arbitration commission for arbitration.

7. Our company will return a house or replace any dangerous building whose foundation and main structure are unqualified and cannot be repaired by professional departments with qualifications above the provincial level.

8. As an annex to the commercial housing sales contract, this quality guarantee is a legal document for the Company to assume the responsibility for the quality of commercial housing, and has the same legal effect as the sales contract. Please take good care of it and do not forge or alter it.

Attachment: Feedback Form of Commodity House Quality.

Manufacturer's description:

1. This guarantee is supervised according to Article 31 of the Regulations on the Management of Urban Real Estate Development in the State Council and the Provisions of the Ministry of Construction on the Implementation of Residential Quality Guarantee and Residential Instruction System for Commercial Residential Buildings;

2. Real estate development enterprises must provide this quality guarantee when delivering and selling new commercial houses to users;

3. This quality guarantee can be used as a supplementary agreement to the commercial housing sales contract. Each commercial house is in duplicate, one for the record of the development enterprise and one for the user to keep when the commercial house is delivered.

Commodity House Quality Guarantee [Article 3]

Dear residents:

In order to protect your legitimate rights and interests, promote our company to continuously improve the construction quality, and guide you to make better use of your house. According to "Regulations on Quality Management of Construction Projects" of the State Council and "Measures for Quality Warranty of Housing Construction Projects" of the Ministry of Construction, we implement the system of residential quality warranty and instruction manual. Please cooperate closely and welcome your comments and suggestions on our work:

1. Our company makes the following quality assurance and commitment for the apartment with unit floor number you ordered:

Second, residential projects are subject to quality supervision. In the process of construction, the construction is always carried out in accordance with the relevant national norms, regulations, quality standards and design requirements.

Three. From the date of delivery, our company will undertake the maintenance responsibility of the following items (see attached table) free of charge under the normal use of residents, and be responsible for completing the maintenance within the promised period.

4. After the acceptance of the resettlement house is completed, the date of receiving the key is the delivery date of the house and the signing date of this guarantee, and the residential warranty is calculated from this date. Quality problems caused by residents' use or improper home decoration, irresistible natural disasters and other reasons are not covered by the company's warranty.

Six. If there is any dispute over our reply or handling, we can apply for coordination to the construction quality supervision station of this Municipality according to the relevant provisions of the Regulations of the State Council Municipality on the Quality Management of Construction Projects and the Measures of the Ministry of Construction for the Quality Warranty of Housing Construction Projects. If there are still differences on the coordination opinions, you can apply to the local arbitration commission for arbitration.

8. As an annex to the residential resettlement contract, this quality guarantee is a legal document for the company to assume the responsibility for residential quality, and has the same legal effect as the resettlement contract. Please take good care of it and do not forge or alter it.

Manufacturer's description:

1, this guarantee is supervised by the Ministry of Construction in accordance with the relevant provisions of the Provisions on the Implementation of Residential Quality Warranty and Residential Use Description System for Commercial Residential Buildings;

2, the construction unit in the delivery of new resettlement housing to users, must provide this quality guarantee;

3. This quality guarantee can be used as a supplementary agreement to the resettlement house contract. Each house is in duplicate, one for the developer's record and one for the user when the house is handed over.

Contact person of the construction unit: Tel:

Contact person of the construction unit: Tel: Property owner: Tel

date month year

Guarantee of Commodity House Quality [Article 4]

Residential quarter: development unit:

make it clear

1. This guarantee is based on the State Council's Regulations on Urban Real Estate Development (Order No.248 of the State Council), Regulations on Quality Management of Construction Projects (Order No.279 of the State Council), Provisions of the Ministry of Construction on Implementing Residential Quality Warranty and Residential Description System for Commercial Housing (J.F. [1998] 102).

2. This quality guarantee is made in duplicate for each commercial house. When the real estate development enterprise delivers the newly-built commercial house for sale to the user, one copy will be handed over to the user and one copy will be filed by the development enterprise.

3. When does the warranty period of commercial housing begin to be calculated?

The Regulations on Quality Management of Construction Projects stipulates the minimum warranty period agreed by the construction unit to the development enterprise, which is calculated from the date when the project is completed and accepted. The Provisions on Implementing the System of Quality Warranty and Instructions for Use of Commercial Housing stipulates the minimum warranty period agreed by the development enterprise to the users, counting from the date when the development enterprise delivers the houses that have passed the completion acceptance to the users.

Four, residential quality warranty content and minimum warranty period.

(a) the minimum warranty period agreed by the construction unit (contractor) and the development enterprise (contracting unit).

1. Article 40 of Regulations on Quality Management of Construction Projects

Under normal use conditions, the minimum warranty period of construction projects is:

The infrastructure project, foundation project and main structure project of the building are the reasonable service life of the project specified in the design documents;

Roof waterproofing works, leakage prevention for bathrooms, rooms and external walls with waterproof requirements, 5 years; The heating and cooling system consists of two heating periods and cooling periods;

Installation and decoration of electrical pipelines, water supply and drainage pipelines and equipment, for 2 years. The warranty period of other projects shall be agreed by the employer and the contractor.

2. Article 28 of the Regulations of Shandong Province on Civil Building Energy Conservation

Under normal use conditions, the warranty period of the thermal insulation project of the enclosure structure is ten years.

(two) the minimum warranty period agreed by the real estate development enterprise and the user.

Article 5 of the Provisions of the Ministry of Construction on the Implementation of Residential Quality Warranty and Housing Description System for Commercial Housing (J.F. [1998] 102)

Warranty content and warranty period of all parts under normal use:

Waterproof roof for 3 years;

Leakage of wall, kitchen floor, basement and pipeline 1 year;

Wall and ceiling plastering fall off 1 year;

The ground sags and cracks, resulting in large-area sand production 1 year;

Cracking of doors and windows and hardware damage 1 year;

The pipeline was blocked for two months;

Heating and cooling systems and equipment 1 heating period or cooling period;

Sanitary ware 1 year;

Lighting and electrical switch for 6 months;

The warranty period of other parts shall be agreed by the real estate development enterprise and the user.

Five, about how to determine the quality warranty period of commercial housing.

The Ministry of Construction's Measures for the Management of Commercial Housing Sales stipulates that the warranty period of commercial housing shall not be lower than the warranty period stipulated in the quality guarantee issued by the construction unit to the development enterprise. If the warranty period is lower than the minimum warranty period stipulated in the Provisions on the Implementation of Quality Assurance and Residential Use Description System for Commercial Housing, the warranty period shall not be lower than the minimum warranty period stipulated in the Provisions on the Implementation of Quality Assurance and Residential Use Description System for Commercial Housing.

To determine the quality warranty period of commercial housing, it is necessary to take the maximum value from the warranty period agreed between the construction unit and the development enterprise and the shortest warranty period stipulated by the Ministry of Construction's Residential Quality Warranty System and Commercial Housing User Manual to determine the shortest warranty period for the development enterprise to users. For example, how do development enterprises determine the minimum warranty period for floor leakage in users' toilets? The warranty period of toilet floor agreed by the construction unit and the development enterprise is 5 years after the completion and acceptance. The minimum warranty period agreed by the developer to the user is 1 year in the Provisions of the Ministry of Construction on the Implementation of Residential Quality Warranty and Residential Instruction System for Commercial Housing. If the commercial housing is delivered to the residents for use immediately after the completion and acceptance, the warranty period agreed between the construction unit and the development enterprise is still 5 years, which shall be the maximum of 5 years and 1 year, that is, the warranty period agreed by the development enterprise to the users shall not be less than 5 years. If the commercial housing is delivered to residents for use five years after the completion and acceptance, there is no warranty period between the construction unit and the development enterprise, so the minimum warranty period in the Provisions on the Implementation of Quality Warranty and Residential Use Description System for Commercial Housing should be implemented, that is, the warranty period agreed by the development enterprise to the users should not be less than 1 year.

Six, on the residential "completion acceptance date" and "delivery date"

(1) Date of completion acceptance.

1. Conforms to the relevant national and provincial architectural design standards and construction quality acceptance specifications, and forms a household acceptance form for residential engineering quality after household acceptance.

2. The building where the building is located shall be inspected, designed, constructed and accepted by the construction unit (development enterprise), and a Record of Completion Acceptance of Unit Project Quality shall be formed, and the project quality supervision institution shall conduct on-site supervision on the completion acceptance.

3. Unit project refers to a building with independent construction conditions and independent use function, and the building is a unit project.

(2) the date of delivery to the user.

According to the contract, when the development enterprise delivers the commercial housing to the user, there are delivery acceptance procedures, and the residential equipment and facilities signed by the user are in normal operation.

7. The Ministry of Construction's "Provisions on the Implementation of Residential Quality Warranty and Residential Instruction Manual System for Commercial Housing" stipulates that real estate development enterprises can extend the warranty period. If the state has other provisions on the warranty period of residential engineering quality, the warranty period shall be implemented in accordance with the state provisions.

Dear owner (user):

Our company has made the following quality assurance and warranty commitments for the developed residential buildings:

1. The commodity house meets the relevant national and provincial architectural design standards and engineering quality acceptance specifications, and has passed the household acceptance (see Annex I for the household acceptance table of residential engineering quality).

2. The building where the commodity house is located has passed the completion acceptance of the construction, survey, design, construction and supervision unit (see Annex II for the completion acceptance record of unit project quality). The engineering quality supervision organization conducted on-site supervision on the completion acceptance.

Three. According to the relevant national regulations, our company promises to the users that under normal use, the warranty content and warranty period of all parts of the commercial house are as follows:

1, the reasonable service life of the foundation and main structure specified in the design documents from the date of completion acceptance, which is years;

2, envelope insulation engineering, for years, to year month day;

3. Roof waterproofing, from year to year;

4. The leakage prevention of toilets, rooms and external walls with waterproof requirements is years;

5. The heating and cooling system is a heating period and a cooling period;

6, electrical pipes, water supply and drainage pipes, equipment installation and decoration engineering, for years, with year, month and day as the unit;

7, pipeline leakage, metope, ceiling plaster fall off, the ground empty drum cracking, large area of sand, doors and windows become warped crack, hardware damage years, to the year;

8. Sanitary ware, from year to year;

9. The switch of lamps and electrical appliances is from month to year;

10, the pipeline was blocked for several months until.

The warranty period is calculated from the date when the commodity house is delivered to residents for use.

The warranty period of other parts shall be agreed by our company and users themselves. See Annex III for details.

Four, due to force majeure, improper use of users or unauthorized changes in structure, equipment location and improper decoration and other reasons. , our company does not assume warranty responsibility; If the quality of the house is damaged or other users lose, the responsible person shall bear the corresponding responsibility.

5. The maintenance after the warranty period shall follow the following principles in accordance with relevant regulations: the indoor part of the user shall be repaired by the user himself or entrusted by the property service enterprise for paid maintenance, and the public or * * * used part shall be repaired by the property service enterprise.

Intransitive verb warranty procedure

1. In case of quality defects in the project within the warranty scope and warranty period, users should report to our company for repair in writing or by telephone.

Contact person: Tel:

2. After receiving the user's maintenance contact, our company will send maintenance personnel to contact the user within 24 hours and arrive at the site for inspection within 3 days. After receiving the notice of water and electricity emergency repair, the maintenance personnel arrive at the scene within 1 hour to provide emergency repair service. Our company will immediately deal with emergencies that endanger safety and affect use. If there are any quality defects involving structural safety, we will immediately report to the local construction department and take safety measures.

3. If it is within the warranty period, our company will put forward the warranty scheme within 5 days, and guarantee it within 15 days after the user agrees; If it is not within the warranty scope or exceeds the warranty period, explain the situation to the user. See article 5 for maintenance work.

4. The time limit for completing the maintenance work is determined by our company and users according to the specific conditions of the maintenance project. Without special circumstances, the warranty work should be completed within 3 months. After the warranty is completed, sign the house quality maintenance record (style attached).

5. If the quality and safety of the main structure are not up to standard after appraisal by a qualified testing organization, our company allows users to exchange commercial houses and bear the relevant appraisal fees.

6. For the maintenance items submitted by users, our company will coordinate and handle the direct losses caused by our company's failure to take effective measures in time, and bear the liability for compensation according to law.

7. Our company will reply in time and properly handle letters, visits and complaints about housing quality.

If you are not satisfied with the work of the quality assurance personnel, you can complain directly to our company. If there is any dispute over our reply or handling, it shall be settled by the dispute settlement method agreed in the Commodity House Sales Contract.

Seven, the user thinks that our company does not fulfill the warranty responsibility according to the regulations or there are differences in maintenance procedures or methods. , and can complain to the local construction engineering quality supervision institutions, and apply for a coordinated solution. If consensus is reached through consultation, an agreement shall be signed by both parties and strictly implemented; If negotiation fails, the user can settle the dispute through arbitration or judicial channels as agreed in the contract.

Engineering quality supervision organization:

Complaint telephone number:

8. As an annex to the commercial housing sales contract, this quality guarantee has the same legal effect as the contract; The user shall keep it properly and shall not forge or alter it. When the commercial house is transferred, the quality guarantee shall be transferred to the transferee together with the house, and the transferee shall enjoy the same rights and assume the same obligations as the original lessee according to law.

Nine. The commodity house was delivered for use on,, and the real estate development company and the user had gone through the delivery acceptance procedures at the time of delivery, and the residential equipment and facilities were in normal operation.

User confirmed signature: date: year month day.

Development enterprise (guarantee unit) (official seal):

Legal representative (signature):

Date: Year Month Day

Company Address: Postal Code:

Contact person: Tel:

Annex I:

Paste the line and seal it. "

on one's pins

house

worker

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quality

quantity

minute

family

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table

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Annex II:

Paste line, stamped with "unit project quality completion acceptance record"

Annex III:

Paste the thread and seal it.

Weihai Housing Quality Maintenance Record

Guarantee of Commodity House Quality [Article 5]

Dear users:

Thank you for purchasing our newly-built commercial house (residence).

In order to safeguard your legitimate rights and interests, our company makes the following quality assurance and commitment to the commercial house (residence) with a building area of square meters purchased by you in Dongying Ocean City Community, No.30/KLOC-0, Nanyi Road, Dongying District:

1. Conforms to architectural design standards and relevant regulations of Shandong Province.

Two, through the city (county, district) quality supervision department verification, the quality of construction projects was assessed as qualified grade.

Three, through the city (county, district) real estate development management department completion acceptance, complete supporting facilities, with new commercial housing (residential) delivery permit conditions.

Four. Under normal use, from the delivery date of the commercial house (residence), our company will undertake the maintenance responsibility of the following items during the warranty period free of charge:

1、

2、

3、

4、

5、

6、

7、

8、

9. Roof waterproof wall, kitchen and bathroom floor, basement, pipeline leakage wall, ceiling plastering layer falling off the ground, hollowing and cracking, large-area sanding doors and windows warping, hardware damage, pipeline blockage for several months; The heating equipment is a heating period; Sanitary ware lamps and electrical switches

10, electrical pipeline, water supply and drainage pipeline, equipment installation and decoration engineering year.

1 1, others.

The foundation and main structure engineering shall be guaranteed according to the design service life under reasonable use.

The delivery date of the commodity house (residence) and the signing date of this guarantee are the date when the user signs the acceptance of the commodity house (residence). The warranty period of the Commodity House (residence) shall be calculated from the date of signing this guarantee.

During the warranty period, if the house and its facilities have quality problems under the normal use of users, users must take protective measures in time and shall not repair them without authorization, otherwise the company will not guarantee them, and the responsibilities will be borne by users.

Quality problems caused by improper use or unauthorized decoration by users are not within the maintenance scope of our company.

5. After the user uses the commercial house (residence), our company will directly or entrust Dongying Plateau Property Company to give a timely reply, properly handle the letters, visits and complaints about the quality of the commercial house (residence), and the user will sign the results. Address: If you are not satisfied with the work of our service staff, you can complain to our company and we will deal with it in time.

Please refer to the relevant provisions or attached pages of the property management of this commodity house (residence) for the reply and processing time limit of the warranty of intransitive verb users.

7. If there is any dispute about our company's reply or handling, we can standardize the quality of commercial housing (residence) according to the Regulations on Quality Management of Construction Projects No.279 of the State Council and the Measures for Quality Management of Construction Projects No.29 of the Ministry of Construction.

Set, to the original certification of construction engineering quality supervision station for coordination; Where the supporting quality of commercial housing (residence) is involved, it shall apply to the local real estate development department for coordination according to the Regulations of Shandong Province on Urban Real Estate Development and Management and other relevant laws and policies. If there are still differences on the coordination opinions, they may apply to the local arbitration commission for adjudication, or bring a lawsuit directly to the people's court.

Where the quality problems of housing projects have not been solved for a long time, users can complain to the engineering quality supervision station; Where the supporting quality of commercial housing (residential) has not been solved for a long time, you can complain to the real estate development management department.

Eight, identified by qualified professional departments at or above the provincial level, where the foundation is unqualified, the main body can not be repaired, will be returned or replaced.

Nine. Other contents originally promised by the company (see attached page).

X this letter of guarantee, as an annex to the commercial housing (residence) sales contract, is a legal document for the real estate development enterprise to bear the quality responsibility for the commercial housing (residence) sold, and has the same legal effect as the sales contract; The user shall keep it properly and shall not forge or alter it.

Our aim is to provide users with excellent management, living environment and good after-sales service, so that the majority of users are comfortable and satisfied.

Wish you a happy life!