What department should I look for if I am not satisfied with the property?

If you are not satisfied with the property, you can complain to the owners' Committee. According to the relevant national laws and regulations, if there is no owners' committee in the community, you can find the relevant government departments to coordinate and solve it or go to the neighborhood Committee to deal with it.

After a dispute between the owner and the property management company, it is usually mediated privately by both parties. If mediation fails, a lawsuit will be filed.

Which department can I go to for complaints about property disputes?

1, you can complain to the property management office of the local real estate administration, which is the competent department of the property industry;

2, do a good job before the complaint. Try not to take the form of oral complaints, and try to submit them in writing;

3. Look at the property management agreement signed between you and the property management company before submission. Where the property management company failed to perform its duties, the evidence should be full and complete.

Which department can I complain about the property fee to?

1. Before the establishment of the owners' meeting, the charging standard for ordinary residential property services was determined according to the assessed property management service level and the government-guided price.

2. After the establishment of the owners' congress, the property service charges shall be decided by the owners' congress and reported to the competent price department for the record.

3. Gradually establish a market-oriented price mechanism determined by the owners' committee and the property company through consultation, which is consistent with the quality and price.

4. Residents can directly report the unreasonable charges in property management to the municipal and district price departments.

Which department can I complain to when the property is cut off from water and electricity?

It is illegal to cut off the water and electricity of the property.

1, the law is not authorized. According to the Property Management Regulations, water supply, power supply, gas supply, heating, communication, cable TV and other units within the property management area shall charge relevant fees to the end users.

It can be seen that the property management company only accepts the commission to collect fees such as utilities. When the owner fails to pay the utilities, the property management company can stop supplying water and electricity to the owner according to the authorization of the water supply and power supply unit. However, it is only limited to the case that the owner does not pay the water and electricity fee, regardless of whether the property fee is paid or not.

2. The principle of contract relativity. The other party that supplies water and electricity to the owner should be the water supply company or the power supply company. According to the defense principle of contract performance, if the water user fails to fulfill the obligation of paying water and electricity charges, the water supply and power supply provider certainly has the right to refuse to fulfill the obligation of water supply and power supply, that is, the right to stop water supply and power supply. The right holder of water and power cuts is the water supplier, not the property company.

Who should complain about the elevator problem?

In the residential area where property management is implemented, elevator maintenance is basically a maintenance agreement signed by the property company and the elevator maintenance company. If there is any safety problem, it is recommended to report it to the Special Equipment Section of the Municipal Quality Supervision Bureau.

Basic principles of property

(a) the principle of clear responsibility:

In the property management area, the rights and responsibilities of owners, owners' congress, owners' committee and property management enterprises should be very clear, and the rights and responsibilities of all departments of property management enterprises should be clear. All the owners in a property management area form the owners' meeting, and the owners' committee is the executive body of the owners' meeting. Property right is the basis of property management right, and owners, owners' assembly or owners' committee are the main body and core of property management right.

(II) Owner-led principle:

Owner-led, refers to the property management activities, with the owner's needs as the core, put the owner in the first place. Emphasizing the leading role of owners is the fundamental difference between modern property management and housing management under the traditional system.

(3) the principle of service first:

Everything we do is service, and property management must adhere to the principle of service first.

(4) the principle of unified management:

Only one owners' meeting can be established in a property management area, and a property management enterprise can implement property management in a property management area.

(five) the principle of professional efficiency:

Unified management of property management enterprises does not mean that all the work must be undertaken by the property management enterprises themselves. Property management companies may entrust special services within the property management area to professional service companies, but may not entrust all property management within the area to others.

(six) the principle of reasonable fees:

Property management funds are the material basis for property management. Property service charges should follow the principles of reasonableness, fairness and the adaptation of charges to service levels. To distinguish the nature and characteristics of different properties, the owners and property management enterprises shall make an agreement according to the relevant provisions. The fees charged should be acceptable to both owners and users, and they feel that the quality and price are consistent and the value is worth the money. Property management special maintenance funds shall be managed and used according to law. Property management companies can increase their income by implementing paid services and diversified operations.

(7) The principle of fair competition:

Property management is the product of socialist market economy, and an open, fair and just competition mechanism should be implemented. When hiring a property management company, we must adhere to the bidding system, and the client will issue a tender. Generally, there should be more than three property management companies bidding, and the bidding should be open and fair.

(eight) the principle of handling affairs according to law:

The problems encountered in property management are very complicated and involve a wide range, and the whole property management process is always inseparable from laws and regulations. The property service contract signed according to law is a normative document with legal effect and the basic basis of property management.

Legal basis:

property management regulations

Eleventh the following matters shall be decided by the owner * * *:

(a) to formulate and amend the rules of procedure of the owners' congress;

(2) Formulating and amending management regulations;

(three) to elect the owners' committee or replace the members of the owners' committee;

(four) the selection and dismissal of property services companies;

(five) to raise and use special maintenance funds;

(six) the renovation of buildings and their ancillary facilities;

(seven) other major matters related to the management of * * * and * * *.

Forty-eighth real estate administrative departments of local people's governments at or above the county level shall promptly handle complaints from owners, owners' committees, property users and property service enterprises in property management activities.