What qualities should a property manager have?

Property management personnel should have the following qualities: generalist quality, conflict resolution quality, communication ability quality, one-time right quality, service quality, safety quality, diligence quality, legal quality and cleanliness quality.

Property management provides a wide range of services, which are professional, social, policy and mass. Therefore, employees engaged in property management, whether in management or operation, must have some special qualities in order to provide good service.

First, the quality of generalists.

A senior manager of a property management company must have extensive knowledge, besides service consciousness and professional knowledge, he must also have relevant knowledge in construction engineering, landscaping, real estate management, economic management, psychology, public relations and computers.

The operation layer of a property management company must be versatile and compatible with many kinds of work, because the daily work of property management is trivial and complicated, with a large number of equipment and facilities and high requirements for maintenance and operation.

Second, conflict resolution and communication skills.

Although property management is a service industry, it is obviously different from other service industries, such as commerce, tourism, catering and transportation. These are manifested in a relatively fixed group of owners, whose service content covers almost all the life of the owners.

In the process of using the house, the owner's habit of housing design, development planning, building quality and other issues has turned into complaints and dissatisfaction with the property company. Property management personnel should patiently explain to the owners, and take the initiative to communicate with relevant responsible departments to find a reasonable solution to the problem.

Owners of different ages and levels have different requirements. Property managers need to be patient with them and strive to create a good communication atmosphere, so that people and property can achieve full harmony.

Third, do the right thing at once.

The product of a property management company is a service and an intangible product. The services provided by property management companies often lead to poor service quality because employees are a little impatient or slack with the owners.

Therefore, employees of property management companies must know the importance of doing it right once. Whatever they do, they should do it right once. If they are wrong, they will get twice the result with half the effort and be inefficient.

Fourth, the quality of service.

Taking the owner as the center and providing thoughtful and perfect service for the owner is the management purpose of the management company.

Verb (abbreviation for verb) safety and quality

Managers should have a high sense of safety, regard themselves as firefighters and security guards in the community, master the necessary knowledge of public security and fire control, be vigilant in their daily work, notify relevant departments in time if there are related problems, and work together to solve them quickly.

In addition, it is necessary to form a regular inspection system, timely discover the hidden dangers of public security and fire control in management, take measures to carry out rectification, and continuously improve the safety prevention ability.

Sixth, the quality of thrift.

The property management fee is based on the principle of fixed income, that is, it is taken from the owner and used by the owner. As the housekeeper hired by the owner, the management company should know how to be careful and frugal, and strive to provide the best service at the most reasonable cost.

Seven. Legal quality

Only by mastering relevant legal knowledge can property managers correctly handle the relationship between responsibilities and rights of government departments, owners and management companies, know how to protect themselves with legal knowledge, and reasonably avoid some legal risks in management.

Eight, neat and beautiful quality

In order to have a higher level of material civilization and spiritual civilization, the owners hope that the management company can create a comfortable and harmonious home environment. Therefore, the management department should formulate various cleaning systems to keep the residential environment clean and tidy, and carry out various greening work to beautify the environment.