Summary of Property Management in the First Half of 2022 [Selected 5 Articles]

Summary of property management in the first half of 2022 1

In the first half of this year, with the joint eff

Summary of Property Management in the First Half of 2022 [Selected 5 Articles]

Summary of property management in the first half of 2022 1

In the first half of this year, with the joint efforts of all the staff, Qi Xin further strengthened the internal management of the property: improved various rules and regulations, made public signs for personnel in various positions, and made the management more standardized. Now, summarize the property management work in the first half of this year.

First, service work.

Maintenance of public facilities: repair the damaged pavement in the community, and paint the walls of the corridors and overhead floors in the community; Paint the fire pipes in the corridor, water pipes in the machine room and guardrails, and repair the facilities of the water pump room in the community; Deal with many floor water leakage disputes and illegal building problems, and clean up many cases of main pipeline blockage; All the mechanical and electrical equipment in the residential area were overhauled and maintained, the fire alarm system and frequency conversion system in the water pump room were all tested, and the facilities were repaired and updated. Modeling, replanting and termite control were carried out for community greening. Vigorously improve the environmental sanitation inside and outside the community and the disorderly stacking of the top floor of the building, which has obviously improved the clean appearance of the community.

In view of the unlicensed number of vehicles entering and leaving the underground parking lot in the past, we will thoroughly rectify the management of vehicles entering and leaving the residential area, take immediate measures to sort out the vehicles in the underground parking lot, guide the owners to cooperate with our safety management, and strengthen vehicle management. There were no vehicles in the first half of the year; According to the standards of creative materials, all kinds of drawings, photos and other materials are rearranged and improved to make the filing materials more neat and unified. Rebuild the wall for the previously imperfect mechanical and electrical equipment rules and regulations and drawings; With the help of company leaders, combined with the actual situation, all the work has been implemented.

The second is to effectively strengthen internal management and strive to provide good services.

Strengthen communication with employees, handle the relationship with the owners, do a good job in the ideological and political work of employees, strive to improve service awareness, enhance cohesion, and better mobilize the enthusiasm of employees. At the beginning of the year, due to various objective reasons, there was a large turnover of management personnel. In view of this situation, the management office not only broadened the recruitment channels, established a monthly training system, and conducted pre-job training for new employees, but also organized employees to conduct on-site, real-time and practical learning at ordinary times, so as to improve their ideological quality, establish professionalism and master professional skills, so that employees can put into normal work in a short time. At the same time, the management work is institutionalized to further strengthen internal management. Constantly improve various rules and regulations and strengthen the internal management of security guards.

Make all kinds of common and emergency telephones into convenient contact card labels and stick them on elevators and public columns, so that owners can get 24-hour convenient service and get favorable comments from owners; By seriously solving the problems reflected by the owners, such as parking and misplacing in front of the garage door, the long-standing problem that parking and traffic of garage property owners are affected by parking and misplacing of vehicles outside the community is solved.

Strengthen communication and do a good job of coordination. It is one of the essential links in property management to do a good job of coordination and communication with the relevant departments of the owner. Without such systematic coordination and communication, property management will often encounter many unimaginable difficulties. In the first half of the year, through the establishment of civilized cities and civilized communities in the whole city, the management office greatly strengthened the contact with street offices, neighborhood committees and police stations, and coordinated the relationship, laying a foundation for the smooth development of all work in the future.

Strictly control various expenses and strive to reduce costs. According to the actual situation of the community, the management office has effectively controlled the cost, maintenance cost and public facilities since the first half of the year by saving consumables, reducing personnel, actively taking energy-saving measures, reducing maintenance costs and daily expenses, controlling consumables, stopping using some electric meters, and reasonably adjusting the lighting time of public facilities.

Third, the existing problems.

In the first half of the year, with the strong support and help of the company leaders, community work was carried out smoothly through the joint efforts of all the staff in the management office; However, a lot of work is not detailed enough, and there is still a distance from the expectations of company leaders, and the personal service awareness of employees needs to be strengthened; In the future, we will face up to the shortcomings of management and service, strive to improve, implement the guarantee, clarify the community positioning, highlight the service focus, and enhance the core competitiveness of management and service!

The mechanism of survival of the fittest should strictly implement the assessment system, gradually form an atmosphere, and rely on ability and hard work to survive and develop. Continue to play the role of management team, effectively enhance the sense of mission and responsibility of all employees, actively participate in various activities organized by the company, create a harmonious community, and then do a good job in management and service.

Summary of Property Management in the First Half of 2022 II

Time flies, and half a year has passed unconsciously. Over the past six months, with the care and help of company leaders and colleagues, I have successfully completed my work. Now I will make a summary of the work in the first half of the year.

First of all, reception at the front desk.

The front desk reception is the service window of the customer service department. The main duties of the front desk reception are to keep the information channels unblocked, supervise the regional management, schedule and coordinate the work of various departments. The receptionist is the first person to show the image of the company. Everything he says and does represents the company and is the window to contact the residents of the community.

In my work, I strictly follow the company's requirements, work with tooling, treat guests politely, answer and transfer calls kindly, handle daily affairs seriously, patiently listen to the problems reflected by the owner and the difficulties to be solved, carefully answer and record in detail, and arrange personnel to provide on-site service at the first time. Call records will be summarized at the end of each month. In the first half of the year, * * * answered 68 incoming calls, and made outgoing calls 130, with 2 valid complaints from owners. We give satisfactory answers to all inquiries of the owner; For the problem of the owner's application for repair, through our timely contact, we will actively dispatch workers according to the different contents of the application for repair, and strive to solve the problem in the shortest time. At the same time, according to the completion of the repair report, we will make a door-to-door visit or telephone visit in time. The owner's complaint has been reported to relevant departments for coordination and settlement.

Through these ordinary daily work, my work level has been obviously improved, and I have won unanimous praise from the owners and leaders of the community, and also shaped the new image of our property owners.

Second, the file management

Archives are documents directly formed in property management. In strict accordance with the archives management regulations, the owner information, departmental archives, maintenance orders, work contact letters, release orders and other materials are comprehensively classified and sorted, so that the catalogue is clear and easy to retrieve. The household registration materials of each building are boxed, and the files of all departments are managed in bags, which are completed on schedule and seriously. Realize standardized management, and at the same time formulate and improve the information confidentiality system. Check the files regularly and improve the changes or deficiencies in time. In the first half of the year, * * * received 64 maintenance applications, 42 handling and release instructions, and work contact letters 10.

Third, the collection of fees

In view of the fact that property management is a service industry with high investment, high cost and low return. In order to ensure the continuous normal work, we must do a good job in the collection of various expenses and ensure that they are collected in full and on time. In the first half of the year, * * * charged the property service fee of 792 12 yuan; Private garden maintenance fee is 50386 yuan; Optical fiber usage fee-yuan; Prepaid water fee 1740 yuan; Cable TV installation fee 450 yuan; The gas installation fee is 3300 yuan.

Fourth, experience and gains.

Over the past six months, through hard study and continuous accumulation, my ideological understanding and working ability have made great progress. I already have working experience in the customer service center, and I can handle all kinds of problems in my daily work with ease. After half a year's training, my organizational management ability, comprehensive analysis ability, coordination ability and written and oral expression ability have been greatly improved, which ensures the normal operation of all the work in this position, and I can treat all the tasks with a correct attitude and love my job. Actively improve their professional quality, strive for the initiative in work, have a strong sense of professionalism and responsibility, and strive to improve work efficiency and quality.

Verb (abbreviation of verb) Work plan for the second half of the year

1, strengthen the study and improvement of business knowledge, innovate working methods and improve work efficiency.

2. Further strengthen the daily management of the customer service center, clarify the tasks, and be rigorous and orderly.

3, combined with the actual situation, from the details, closely linked to the leadership intention, coordinate internal and external relations, for the leadership to share problems.

Summary of property management in the first half of 2022 3

The management of farmers' market is an important part of the comprehensive management of urban management and a window of urban management, which is closely related to people's daily life. With the correct leadership of the competent authorities and the joint efforts of the central cadres and workers, the work of the market property management center in the first half of 20-20 years was carried out in an orderly manner, including the collection of booth rental fees, the management of market order, the internal management of the unit and the excavation of funds. Highlight key points and carry out all work in an all-round way. This year, the rental rate of market facilities reached over 98%, and the utilization rate reached 99. 5%。 At the same time, the center has achieved good results in market standardization management, post target responsibility management, strengthening staff learning and education, and strengthening team building.

First, closely focus on the work indicators set by the center at the beginning of the year, highlight key points, balance and coordinate, and promote sustained and stable market development.

At the beginning of the year, the center defined the work objectives and tasks for this year, and we held a working meeting in time to convey the specific requirements of the center's target management to all employees. Make cadres and workers clear about this year's work objectives, so that everyone can get a high degree of ideological unity. We combine the actual work of the center, define the objectives, assign responsibilities to people, and carry out the work in an all-round and orderly manner.

On the premise of ensuring the stable development of the market, increasing the market operating income is the top priority this year, and fully tap the potential of all aspects to increase the market operating income. Therefore, this year's market leasing meeting we adopt the method of starting early and preparing early. Three special meetings have been held successively, and it is clearly required that everyone take the opportunity of renewing the contract in 20-2000 to increase market publicity, closely focus on the main line of market prosperity and stability, conduct in-depth market research, pay close attention to the ideological trends of the owners, and answer the questions and practical difficulties raised by the owners in time. Before leasing, we actively visited the market owners, sent more than one consultation form 100 to the owners, visited more than 40 households, investigated and learned, and selected some owners' representatives to have face-to-face discussions, listen to opinions and suggestions, and master first-hand information. At the same time, combined with the actual market situation, a feasible market leasing scheme was formulated, and a leasing leading group headed by the center leader was established, with clear responsibilities and clear objectives. Due to full preparation, all market owners have renewed their rents, and the market rental income has also increased to a certain extent.

The second is to further improve the market shopping environment and improve the market operation level.

For a long time, improving the shopping environment in the market has been one of the important tasks of the center. And according to the requirements of market owners, increase investment in market facilities and constantly update market rental facilities. The stalls of slaughter industry in Nanmen market are fixed and hardened, and the channels around the market are fully dredged. What is particularly remarkable is that the ground of the North Gate Market has hardened again, all the stalls are fixed, and the channels are fully connected. After the new facilities were put into use, market facilities management and maintenance responsibility measures and facilities damage accountability system were formulated one after another. It ensures the normal use of market facilities, improves the level of market management and lays a good foundation for the stable development of the market.

Three, earnestly do a good job in daily operation and management, and comprehensively implement post target responsibility management.

In order to further standardize the daily management work and make all the work carried out in a targeted and orderly manner, we have implemented the target responsibility system for post area management. Each staff member has his own responsibility area, which is responsible for the "vertical and horizontal two-way management" of booth order, vehicle order, transaction order, facility maintenance, repair and maintenance, water and electricity fire-fighting facilities, environmental sanitation and so on. If there is any responsibility problem, directly investigate the responsibility of the responsible person.

In daily management, we also guide and educate employees to correctly handle the relationship between management, operation and service, pay attention to more communication and contact with the owners, go deep into the owners to understand their business conditions at ordinary times, help them solve the difficulties encountered in production and operation in time, and effectively narrow the distance with the owners, which is conducive to the development of daily management. In front-line work, we call on the staff of the center to seriously study and understand the motto of Mr. Zhang Ruimin, President of Haier: It is not simple to do every simple thing well, and it is extraordinary to do every ordinary thing well. Really realize the organic combination of normative work and humanized management.

Four, strengthen the management of People's Square, and realize stable and orderly charging and management.

On the basis of summing up last year's management experience, the members of the central team carefully planned, actively explored and overcome difficulties, effectively achieved the goal of charge management and won unanimous praise from the public.

Five, earnestly complete the tasks assigned by the center and the competent department.

On the basis of daily management, the center has also made careful preparations to do other work well. For example, in terms of fire safety management, we have set up a special team, and the special person in charge will inspect the fire-fighting facilities in the market regularly or irregularly, and sign a fire-fighting responsibility letter with the market owners, so as to find and eliminate hidden dangers in time and ensure the normal operation of the fire-fighting facilities in the market without any problems. In addition, in the marketing, lease contract management, water and electricity management, market statistics and other work, we are also managed by the specific person in charge, and fully implemented according to the specific provisions and requirements of each work, and achieved good results.

While summing up our achievements, we also clearly see the shortcomings and weak links in our work, which are mainly manifested in:

(a), organize employees to learn laws, regulations, market economy theory and other aspects of theoretical knowledge is not enough.

(2) A few comrades have a weak sense of market operation, only know rough surface management, but don't know deep management, so they can't correctly handle the relationship between management, operation and service, and can't meet the requirements of the rapid development of market economy.

(3) A very small number of comrades have the idea of "one pot cooking", that is, the principle of equal distribution is still serious, the ideas are outdated, the job responsibilities are not fulfilled effectively, and they lack the sense of competition and self-motivation.

In the second half of the year, the center will pay enough attention to the shortcomings and weak links in these work, plan and arrange as early as possible, and constantly improve and perfect them.

In short, in the first half of 20-20 years, with the correct leadership of the competent bureau and the joint efforts of all cadres and workers, the center has achieved good results in all aspects of its work. We will continue to go all out to complete the tasks and work assigned by our superiors, implement relevant responsibilities and work, take accelerating development as the theme, increase revenue and reduce expenditure as the goal, increase target responsibility management, conscientiously sum up and learn with an open mind. Seize the opportunity, meet the challenge, adhere to the people-oriented, highlight scientific management, and raise the management level of farmers' market to a new level. Make unremitting efforts to create a clean, comfortable, assured and harmonious shopping environment for the general public.

Summary of property management in the first half of 2022 4

After the house is selected, our company carries out preliminary property management and commercial pedestrian street preliminary property management. Now let's summarize the property management work in the first half of the year.

First, the handover work went smoothly.

On-time delivery is the top priority of property management in the early stage. In order to ensure the smooth delivery to the owner, our company reserves personnel in advance, prepares relevant materials in advance, and conducts professional training for employees, so that everyone can clearly understand the delivery workflow. In the early stage of handover, the main leaders of the company personally took the lead. Due to effective organization, sufficient personnel, complete materials preparation and smooth handover, there was no wrong building.

Second, actively do a good job in after-sales maintenance coordination.

After-sales maintenance of buildings is the responsibility of both real estate companies and property management companies. Our company attaches great importance to this work in the spirit of being responsible to your company and the owners. After the renovation of the owner-and the commercial pedestrian street is equipped with professional electricians and hydraulics, we will immediately send professionals to the site to check the problems reflected by the owner, such as power failure of sockets and water leakage of water pipes, and immediately send professionals to carry out maintenance. For the lack of light bulbs, switches, leakage protector damage and other issues, property management companies

These minor problems were solved by our company in time, which not only stabilized the mood of the owners, but also prevented them from going to the sales office to make noise. We believe that the early property management, as a property company, should be responsible to the developers. It is irresponsible to push everything to developers, and it also loses the meaning of cooperation. For the problems existing in buildings and supporting facilities, we actively contacted relevant units, properly solved the problems, and greatly stabilized the mood of the owners.

Third, do a good job in daily property management services.

Do a good job in maintaining order. Dressed as a security guard, on duty 24 hours a day, patrolling once an hour. When the security guard of the commercial pedestrian street patrolled at night, he found that the door of Yi Baiwei's house was unlocked and immediately locked it with the lock of the property company. Not long ago, at 4 o'clock in the morning, I found that Jingshang's home was leaking, and immediately took effective measures to close the tap water valve. The business owner was very moved and thanked him in person. In order to show their intention, the two merchants presented pennants to the property management company, which fully reflected the owners' determination to us and always inspired all employees of our company to provide better services to the owners.

Because our company adheres to the concept of owner first, service first, humanized management and family service, after visiting the owner, the satisfaction rate of the owner is very high, whether it is-or commercial pedestrian street. In the future work, we will continue to work hard to lead all the staff, provide better service for the owners, serve the owners with practical actions, reassure the developers and satisfy the owners.

Summary of property management in the first half of 2022 5

With the guidance and help of the company's leaders and the strong cooperation and support of relevant units, the overall work of the property management company has achieved certain results in the first half of the year. For example, the environmental sanitation of the living quarters has been improved, the greening environment of the living quarters has been improved, the normal supply of water and electricity has been ensured, and the service quality has also been greatly improved. The specific work is summarized as follows:

I. Comprehensive management work

To improve service quality, standardize residential property management as the goal, people-oriented as the purpose, strengthen management, and conscientiously implement the residential property management system. Actively cooperate with the company's water and electricity fee payment management, and complete the collection of water and electricity fees on time and in quantity. Open, fair and reasonable completion of the demolition of households housing distribution, actively and properly do a good job of vacating the old rental housing, to ensure that residents live in housing immediately.

Second, the hydropower work

The inlet and outlet pipes of the roof water tank in the residential area are cancelled, which improves the water supply quality and reduces the leakage. Continue to improve the hydropower metering device. Completed the debugging of high-voltage power distribution device and the overhaul of power distribution to low-voltage master switch. Strengthen the maintenance and overhaul of power supply facilities, make full preparations, and ensure the electricity consumption in the summer peak period of living quarters. At present, the key work is to find the right time to replace the transformer oil and gasket in the distribution room and further improve the water metering device in the residential area.

Third, the safety and cleaning work

Standardize the management of vehicles entering the community. According to the actual situation, the regulations prohibiting vehicles from entering Dongmenggang are formulated, and the vehicle diversion management is implemented in the community to ensure the traffic safety in the community. Weeds in the residential area have been thoroughly cleaned up, and the living sanitation environment in the living area has been improved. Continue to strictly implement the management system of building decoration waste disposal. It changed the littering phenomenon of construction waste in the original living area and won the extensive cooperation and support of the owners. At present, the key work is to strengthen vehicle management in residential areas. Continue to do a good job in cleaning up dead corners and weeds in the community and eliminate dead corners.

Fourth, the greening work

The daily maintenance of living area greening is managed by special personnel. The living area has newly built square meters of green space and replanted more than 4,000 hedges, greatly improving the greening environment. Prune some branches that affect power supply in time to ensure the safety of power supply. The dangerous trees in the living area were investigated and counted. Large-scale mechanical spraying of pesticides was carried out on the plants in the green space in the living area to eliminate pests and diseases, thus maintaining the good growth of trees. At present, the key work is to take active measures to ensure the safety of planted turf in summer and prune trees that affect the safety of power supply in time.

Verb (abbreviation of verb) Work ideas and plans for the second half of the year

Strengthen water leakage detection and improve water recovery rate. Continue to strengthen the daily maintenance and management of greening. Complete the cleaning of dangerous trees in the living area to ensure the safety of the living area. Continue to strengthen the management of sanitation and cleaning, and deal with garbage removal in time; Continue to strengthen the security work of closed management community, and do a good job in the management of past posts and night patrols. The allocation of old houses. Because it is inconvenient for our unit to manage and control the water and electricity in the factory, in order to achieve the purpose of strict management and control and reduce waste, the water and electricity transferred to various departments and offices in the factory are not included in the water and electricity quota of office and public facilities.

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