Nine main points of property management

Nine main points of property management

The Property Law stipulates that the owner can manage the property by himself or entrust the property service enterprise or other managers to manage it. Here are nine key points of property management. Let's have a look!

First, there is no "master-servant" relationship between owners and property management enterprises.

Many people have misunderstandings about property management: some think that the relationship between property management enterprises and owners is the relationship between managers and managed people; Others think that the relationship between owners and property management companies is the relationship between "master" and "servant". These misunderstandings make it difficult to carry out property management.

In fact, in property management, the property management company is entrusted to manage the property; To provide services for owners and users, once a property management service contract is signed, both parties have an equal contractual relationship, and there is no distinction between primary and secondary.

Two, the owners and property management companies are not "enemies"

At present, some phenomena give people an illusion that owners and property management companies are a pair of "enemies".

In fact, owners and property management companies should be good friends, and contradictions in daily work should be solved on the principle of mutual understanding and assistance. Owners should not dismiss property management companies easily, and property management companies should also improve their services better.

Third, property management companies cannot "protect the world"

In order to facilitate the life of the majority of owners and users to the greatest extent, property management companies conduct unified management of a number of tasks involving home life. This practice makes owners and users have an illusion that paying the property management service fee will ignore the family, neighborhood and surrounding relations. , is the responsibility of property management companies, but also the property management companies "win the world" necessary. In fact, property management companies are enterprises after all, and their responsibilities are agreed in the form of contracts. Property management companies and owners must be clear about this.

Four, property management consulting is not a property management complaint.

Relevant departments regard consumers' consultation on property management as "complaints", which leads to property management being mistakenly listed as one of the hot spots of consumer complaints at present.

Judging from the consultation complaints received by the property management association in our city, more than a thousand letters (telegrams) were received on 20 10, of which incomplete supporting facilities, inadequate planning and quality problems accounted for a large proportion, and there were few effective complaints against the inaction of property management enterprises. Many petitioners "complain" angrily because they don't understand the property management work. After the staff explained the laws, regulations and related policies of property management, the petitioner came angrily and returned happily.

Those who receive and record complaints should have a better understanding of property management, so as to distinguish between consultation and complaint, and the content of the complaint is the inaction of the property management enterprise or other reasons. This can guide the development of the industry.

Five, enjoy the property management service is not a "free lunch"

Many people are used to the welfare policy of housing in the past, do not understand the principle of "whoever benefits pays" in property management, and even refuse to pay the management service fee.

There is no free lunch! While enjoying the services provided by property management, the owners have the obligation to pay the property management service fee and maintain the integrity of the property. Individual owners and users do not pay management fees, which infringes on the interests of other owners and users and affects the service quality of property management.

Six, the property management service fee is not as low as possible.

In property management bidding activities, the cheaper the bidder, the better. The purpose of bidding is "the lowest bidder wins", and some property management companies blindly cater to this psychology in order to increase the area of real estate, which further deepens this misleading.

As an enterprise, property management companies need to invest in professional property management to provide services for owners and users. Moreover, unlike other commodities, property management is "living within our means". In many property areas with low property management service fees, the property management work is not satisfactory because the expenses cannot make ends meet. On the contrary, the comfortable environment of high-quality and high-priced property areas always makes people feel value for money.

Seven, property management security service is not a "bodyguard" service.

In the practice of property management, people mistakenly think that the property management company will provide bodyguard service after paying the security prevention fee of property management, and the security in the community is always in the charge of the property management company. In fact, property management companies provide security services to residents and users, and only charge them the corresponding security service fee, not the bodyguard service fee.

Therefore, if public security cases such as property theft occur in the community, the responsibility of the property management company should be clarified: if the property management company has implemented corresponding preventive measures in accordance with the service commitment, the responsibility is not the property management company; If the property management company fails to implement the corresponding preventive measures in accordance with the service commitment, then it should bear the corresponding responsibilities. But in either case, the property management company has the obligation to assist the public security department to strengthen prevention. Therefore, residents and users can't think that they can sit back and relax their security vigilance by paying the cost of security services. On the contrary, we should take personal and family safety measures with a positive attitude to prevent problems before they happen.

Eight, the property management company is not a water and electricity supplier.

Due to historical reasons, the property management company has been acting as the "setter" of utilities such as water and electricity, charging the owners and users for water and electricity fees free of charge, and even bearing the economic risks caused by the owners and users' refusal to pay the water and electricity fees, resulting in the property management company "losing its wife and losing its soldiers".

Public utilities departments such as water and electricity often require property management companies to sign contracts for entrusted collection of fees. It is no exaggeration to say that when the contract is signed, it is the day when the property management enterprise begins to lose money. Because these "contracts" only have the responsibility and obligation of the property management enterprise to charge on behalf of the hydropower department, but they can't find the rights and interests that the property management enterprise should have.

Nine, property management companies are not "lambs" to be slaughtered.

Some departments often regard property management enterprises as "lambs" to be slaughtered, which leads to a heavy burden on property management enterprises. For example, a newly-built residential area has a construction area of 23,000 square meters, and the management service fee is 0.4 yuan per square meter per month. Even if 100% stays, the service fee can be 9,200 yuan per month, including 5 security guards, 2 cleaners, 1 manager, 1 utility, and 1.35 million per month. In this way, the property management company is operating at a loss every month. In other streets, property management companies are required to plan census fees, and so on. It is difficult for the property management service fee to achieve the purpose of "supporting the district by district".

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