Property management service standard

Property management service refers to providing various services for owners and residents within the scope of property management, maintaining the daily management and maintenance of the property, and improving the use value and management level of the property. In order to standardize the property management service process and improve the service quality, the following property management service standards are formulated.

Service flow/procedure

1. Service reception

Service reception is the first step of property management service, which mainly includes receiving inquiries and complaints from owners and tenants, and making records and feedback. Service receptionists need to have good communication skills and service awareness, be able to answer the questions of owners and tenants in time and accurately, and record relevant information.

2. Service arrangement

Service arrangement is to make a service plan and arrange service personnel to provide services according to the needs of owners and tenants. The service plan needs to formulate a reasonable service plan according to the actual situation of property management to ensure the comprehensiveness and timeliness of the service. Service personnel need to have professional skills and service awareness, and be able to complete service tasks quickly and accurately.

3. Service execution

Service execution refers to the service personnel performing various service tasks according to the service plan. Service personnel need to complete the service task seriously to ensure the service quality and effect. In the process of service implementation, we should pay attention to safety and environmental protection to ensure that the normal life of owners and residents will not be affected during the service process.

4. Service feedback